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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 2157 reviews
90%
Recommend This Property

Ratings Breakdown

2157reviews

  • 5 Stars
    1466
  • 4 Stars
    416
  • 3 Stars
    133
  • 2 Stars
    85
  • 1 Stars
    57

Bad stay

By

December 01, 2021

Took my son and granddaughter on vacation over Thanksgiving and I'm ashamed that I put them in such a nesty/bad hotel. After parking I had to walk behind the building (hotel had lock entry from garage) where there were homeless people and others that made me feel very uncomfortable as a 60 year old women. The refrigerator would not get cool, the bed linens did not smell clean, there was rust on everything metal, including the sink drain, walls had smears of ? I don't know. There's a mirror on the bath door, it wasn't installed properly and banged against the door. The water pressure in the shower was NONE. The carpet was frayig and nesty. Nothing about the hotel was up-to-date but the lobby, they make it look like your going into a very nice place, NOT. I did ask to move and was told "because you booked though a thrid party that is the type of room you get, sorry I can't help you". I've been staying with IHG hotels for most of my life and this was the worst IHG I have ever stayed in.

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Good location

By

November 27, 2021

I was asked to resubmit my review. Apparently saying the deadbolt on our door did not work and lock was an issue. It’s honesty.

The hotel is close to Spectrum Center which is why we stayed.

Our room had a non working deadbolt, wallpaper peeling, a super small bathroom.

The walk to elevator is long and kind of maze like. Doors by elevators are closed currently. Not sure why, but very inconvenient.

Doubt I would stay again.

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Leisure stay

By

November 26, 2021

Great stay. Clean rooms. Great customer service, quick valet service,

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Unpleasant

By

November 22, 2021

I’ve already typed my review and uploaded my review

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Удобная кровать. Хорошее расположение

By

November 22, 2021

Все понравилось. Цена / качество нормальное. Ресторан очень неплохой

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Football

By

November 18, 2021

Great location to catch game. Staff was very helpful. Staff bantereed with us about the patriots. We enjoyed it especially because we won. Staff recommended a breakfast location that was the best I've ever had.
Value of room was responsible and clean

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Guest Experience Review

By

November 15, 2021

Overall great hotel. Only complaint is the street noise. We stayed in the 10th floor and heard a lot of traffic etc. But its the city and thats to be expected. I would recommend this hotel over a lot of others in Uptown

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Aberage

By

November 12, 2021

Sink in 1020 is clogged. Good water pressure. Kind of a weird room layout with the sink.

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Service and staff was great.

By

November 11, 2021

Arrived after long flight. The staff was helpful and provided quick service

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Very noisy for rooms facing the street

By

November 10, 2021

platinumelite

Convenient place with lots of restaurants nearby. But the room can be very noisy if facing the street. Insulation is bad and you can hear TV from next room.

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Party hotel

By

November 10, 2021

club

From the time we arrived it was a issue. You have to park in the parking deck that is not connected to the hotel so you have to walk to the hotel then once you get to the front desk extra taxes and parking fee is added with a held deposit. The room is small and out dated and people party there all night inside and out the building so don't plan on sleeping

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Nice clean and friendly

By

November 09, 2021

platinumelite

Easy to get in and out of, friendly staff and good food. Will recommend

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