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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 993 reviews
89%
Recommend This Property

Ratings Breakdown

993reviews

  • 5 Stars
    641
  • 4 Stars
    204
  • 3 Stars
    73
  • 2 Stars
    46
  • 1 Stars
    29

Great downtown location

By

July 19, 2017

club

We were in town for a wedding and the hotel was very close to the church and reception. The room was very nice and I had hoped to use the pool but it rained.

The only downfall is that we stayed on a Saturday night. We were on the 12th floor and when the bars closed at 2am we were woken up out of a dead sleep to all the screaming and partying of the patrons as they left the bar. And lots of sirens. We actually thought we had a window open it was so loud. I can't imagine how loud it would be if we were on a lower floor. We did not get back to sleep until after 330 am when the crowd dispersed. They need better windows.
But next time I think I would stay away from downtown on the weekend.

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Holiday inn center city

By

July 19, 2017

club

Awesome location. Restaurant and bar service was great. Very knowledgeable staff. Very good renovation since last visit. Clean room...most definitely would stay here again. And also recommend this holiday inn.

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Charles Sigma1914

By

July 19, 2017

The cleaning service personnel should be commended by management for their service. The staff was very knowledgeable courteous and friendly. I would stay at this location again if in Charlotte, NC.

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Great experience

By

July 18, 2017

The location, property, amenities and staff were all first class. The hotel and staff went above and beyond to make certain our anniversary experience was one to remember!

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POOP ON THE DOOR

By

July 18, 2017

THE HOTEL IS NOT WORTH THE MONEY. PAY MORE FOR A NICER PLACE, OR LESS FOR THE SAME. ALTHOUGH THE LOCATION WAS FANTASTIC. THERE WAS POOP SMEARED ACROSS MY BATHROOM DOOR AND THEY GAVE ME FREE PARKING AS COMPENSATION....

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Charlotte

By

July 18, 2017

Only complaint was I asked for a room with a city view and got a view off a building.

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great breafast

By

July 16, 2017

club

Love the window view from my room, bed was comfortable. Nice swimming pool area on the 15th floor.
Breakfast was great, hotel was near all the city attractions.

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接客態度が良い

By

July 15, 2017

笑顔が良く、親切態度が良い。
早朝にもかかわらず、ミネラルウォーターを用意してくれて大変助かった。
又、荷物が多く困っていたら、快く手伝ってくれてくれ大変助かった。

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great service

By

July 14, 2017

club

Front desk very helpful in helping with directions toget round town

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Great stay, great Staff, Great location

By

July 12, 2017

platinumelite

The Check-in management staff was very responsive and customer-centric and addressed our Platinum Elite requirements given that their concierge lounge facilities were closed.

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Happy stay

By

July 11, 2017

club

I would like to thank each desk clerk who answered my question or drove the courtesy van. The breakfast was the meal we had there and it was great. The price was comparable to the other hotels. The house keepers were timely and patience when we asked to give us time. We also were invited to the club room and the appetizer were perfect. the host was very kind.

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Location Location Location

By

July 10, 2017

Nice place with a great location in downtown Charlotte

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