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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 964 reviews
89%
Recommend This Property

Ratings Breakdown

964reviews

  • 5 Stars
    525
  • 4 Stars
    282
  • 3 Stars
    100
  • 2 Stars
    29
  • 1 Stars
    28

Wheelchair Accessible Room

By

August 23, 2017

My husband and I would never stay here again or recommend it!! No fridge or microwave you had to rent both - for room price that's ridiculous- room was wheelchair accessible roll in shower - shower chair was too narrow terrible for someone with limited mobility - horrible staff not at all friendly - comfy bed was best part - both of us are in a wheelchair - not suited well for wheelchair patrons - smelly, noisy and small bugs on bathroom floor - staff came in after two nights and lifted sheets up on bed but didn't make it. Toilet not attached to floor - but was fixed quickly after telling front desk

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Niagara Falls

By

August 23, 2017

club

Great stay but a few minor issues. Internet doesnt work. No elevator. No microwave. Housekeeping lady was rude. Nice location. Quiet. Good selection of food around.

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Quiet, comfortable and peaceful stay

By

August 21, 2017

club

It was nice to be greeted by caring staff and be able to just relax in a comfortable bed at the end of a very long day. The rooms are clean and well stocked. Thank you.

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no A/C in summer!

By

August 19, 2017

terrible accommodations, moved to another hotel because air conditioning did not work and was not checked prior to stay or during stay by housekeeping. stayed at 80 degrees the whole visit. maintenance tried to fix multiple times unsuccessfully, not even the fan worked. workers were right outside my window so very little privacy and noise was not satisfactory.

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good location

By

August 17, 2017

club

I was happy being here. It is busy place nearby and you can move easily to places. Every one was friendly and caring

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great service

By

August 17, 2017

service was great, dining was very good, overall condition of hotel was good, could use freshing up in the future.

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room comfort

By

August 15, 2017

club

it was ok. Nothing great , I was not overly impressed with staff , and the lack of an elevator to move my luggage was uncomfortable , especially at night when I as in a hurry to get to sleep.

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Convenient

By

August 14, 2017

platinumelite

We were just looking for a good value for a place to sleep while passing thru and this stay was perfect for that purpose. I don't know if breakfast is always included, but the free breakfast made this a great value.

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Great Service and Great Hotel

By

August 14, 2017

Hotel was Great and Staff was Friendly Will be staying again.

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Buffalo Aug 09

By

August 13, 2017

platinumelite

A clean comfortable and mid priced hotel that serves the airport traveler well.

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Basic Hotel

By

August 11, 2017

club

It was affordable for a quick stay passing through but washroom too small, difficult to close door, beds only doubles on wobbly frames, one small bottle of shampoo despite room booked for family of four, wifi constantly drops out requiring you to log in repeatedly.

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Outdated

By

August 09, 2017

After staying at the other Holiday Inn in the same area we thought we would try this one as it had a restaurant. Our bed was good but the couch in our room was stained and dirty looking! The floors looked like they had not been vacuumed in a while! The bathroom was nice but again really dirty floor! Internet connection was very poor! The restaurant had good food. No fridge in the room. Will definitely stay at the other Holiday Inn next time!

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