 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property
Overall Experience 3.9
76%
Recommend This Property
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Open Gallery
Mattress were new, nothing else good to say
Byrmsnowman
September 25, 2023
Signs in hotel say, "Remodeling", but, probably should close hotel until remodel is complete. Rented 3 rooms, bugs in rooms, tv didn't work, water didn't drain, room door very hard to open, pool was closed, no lounge, musty smell, carpets dirty, only 1 room had microwave, two didn't.
Unfortunate bad experience
ByMemberperks
September 24, 2023
Rooms were in poor condition, which made it uncomfortable and not easy to relax. Had to leave a day early, would
Not give refund, management never returned phone call.
Unclean Room
BySder2681
September 23, 2023
My first room had an unmade bed, towels on the floor and a trash bin that was full.
Great location and service
Bygenhobbes
September 21, 2023
Location is excellent, near attractions and shopping. Friendly staff , clean place. It's under renovation this year, so hopefully it will be even better next time we come back.
Great
ByJflann97
September 16, 2023
Great stay. Super close to beach and hotel is nice. Pool was being worked on so I couldn’t use, that was my only con. The breakfast was super good also. Big fan
Hopefully when upgrade and construction done will be better
ByNJH33
September 08, 2023
Great Location, rooms clean, problems with AC and Toilets.
No lounge / bar to get drink at for end of day
Not great place for the high price, picked for location to wedding attended
Options for large accessible room and good location
ByItzsrsbzns
September 07, 2023
I was able to book the hotel for Labor Day weekend. The hotel was short staffed, the pool and restaurant/bar were closed but this was noted on the website. The staff that was working was very polite and the hotel was very clean and well kept on the inside. The exterior showed signs of wear and some areas were under construction. overall it was a good stay. The hotel is walking distance to number of different hotels and we regularly walked down to the main street about 20 minutes.
Great location and attentive staff
ByMari Carolina
September 05, 2023
This Holiday Inn was in such a great location, the staff was so helpful and kind. I added the breakfast to my reservation which was worth it- so good! We did have an issue with the guest in the next room but the overnight front desk was so helpful!
Decent Vacation Stay
ByToyfloozie
September 03, 2023
Good location. Keep in mind breakfast is not included. That costs extra.
An ok hotel unless you're in a wheelchair
ByCathy
August 27, 2023
While I hadn't requested it, I was assigned to a "wheelchair/other handicap accessible room." If a person were traveling alone in a wheelchair (Yes! people do!) it would have been unmanageable. After checking in at the front desk, the only way to access the room was to drive to a different door, swipe the room key and activate the 'open door" button at the end of an uphill ramp. By the time I could reach the door, walking quickly, it would be re-locked. As I was leaving after my 2nd night, someone was finally following up on my complaint about the door. The room itself had wide doorways and ample room, but the towels and coffee maker were placed way out of the reach of a person in a wheelchair. The accessible tub had no handrails outside the tub, no shower seat, and if a person could maneuver over the edge of the tub, the y would be sitting on a not very clean floor and unable to reach the handheld shower head. The pool was drained, under construction, but the view of it from my window did not seem to have a hoist.
Additionally, I wasn't recognized as a platinum member and the staff seemed poorly trained (ex. the desk clerk did not know the code to use the business center computer, and I had to ask him to call someone who did.)
Embarrassing experience for IHG members or any other guests
ByGuinness29qback275
August 21, 2023
Stay anywhere else but this hotel. No recognition as an IHG member. Rude receptionist. Dirty rooms. Musty smelling hallways. No pool available. No restaurant available.
Needs improvement
ByBernard257
August 17, 2023
The staff didn't seem to know what they were doing during check-in and were also rarely at the front desk when problems did arise. The bathrooms smelled of chlorine and were dingy. The walls in the room had water stains and the lighting was extremely poor throughout the room.