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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 406 reviews
85%
Recommend This Property

Ratings Breakdown

406reviews

  • 5 Stars
    217
  • 4 Stars
    99
  • 3 Stars
    40
  • 2 Stars
    31
  • 1 Stars
    19

8 yr SPIRE MEMBER review: BEST STAFF OUT THERE, but....

By

April 25, 2017

Recent remodel is great. Restaurant food was good, including food for our kids. Great location, but I would encourage Hotel management to make sure stair case and hallways area (towards and on 3rd floor) be cleaned. It was obvious, this area (carpet) was never cleaned at all during out stay. Room cleanliness was clean though. The older gentlemen also did not acknowledge my IHG status, but was very kind. SIDE NOTE: I wish this hotel offered 2 queen beds as an option rather than just 2 double beds. I feel reward night amount was high. THANK YOU STAFF for the positive attitude during stay! :)

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Nice room and friendly front desk staff.

By

April 23, 2017

club

This hotel was a very nice, clean place to stay. The bed was very comfortable.

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Nice

By

April 12, 2017

nice hotel good location
nice pool
Tom maintenance guy helpful
will come back

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Dirty linens, messy grounds

By

April 12, 2017

Holiday Inn in Falmouth was terrible. After checking in in preparation for the Cape Cod Trail Race, we went to our room to find a musty room with dirty linens. The picture of the pillowcase is included below which was stain with what appeared to be fresh blood or biological debris of some sort. The bed was replete with hair (not ours as we had just arrived). Looking out our window, the grounds were strewn with boxes and other trash. I could only insert one picture so couldn't attach these. The manager did move us to another musty room and gave us vouchers for a complimentary breakfast which we could not take advantage of due to the upcoming race.

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Clean rooms

By

April 11, 2017

club

My family and I stayed at the Holiday Inn for one night in Falmouth. It was exactly what we needed - clean room and swimming pool for our kids to burn off some energy.

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Best Value for Islanders

By

April 05, 2017

club

The staff honored the reduced room rate normally extended for Martha's Vineyard residents. So grateful as we were up against bad weather conditions and next day ferry service was cancelled. As a single mother of 3 teens, I greatly appreciate that savings.

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Comfortable room and friendly front desk

By

April 03, 2017

The room was clean and comfortable and the front desk was very friendly. However, the hotel as a whole was just average. The hallways felt a bit grimy and the on-site restaurant was nothing to write about.

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Nice Stay

By

March 30, 2017

club

Nice rooms, friendly staff, and good value. Only complaint was the heater was a little loud, but not enough to keep me up too long.

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Though far from ocean,nice hotel

By

March 28, 2017

Nice fresh hotel,bright room and good quality sleep.
A bit far from the ocean,but still nice.
The breakfast needs more variety

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good choice

By

March 28, 2017

club

Good choice.... better than expected. Nice room. Would stay here again when in the area.

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Great Service

By

March 18, 2017

club

Enjoyed my stay, all was really good. The lounge was warm and inviting and staff super friendly.

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Very nice

By

March 15, 2017

club

Very nice hotel. Recently renovated. Very friendly and attentive staff. Nice restaurant- was great for breakfast. King suite is very large and comfortable.

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