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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.5

based on 1564 reviews
88%
Recommend This Property

Ratings Breakdown

1564reviews

  • 5 Stars
    952
  • 4 Stars
    459
  • 3 Stars
    96
  • 2 Stars
    41
  • 1 Stars
    16

Great Location

By

October 09, 2021

platinumelite

I was very happy with my recent stay at the Holiday Inn CBD in Hangzhou. The room was excellent and very clean. The hotel staff were also very professional and courteous.

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out of standard

By

September 19, 2021

First thanks for your effort to make our stay as comfortable as possible
It was your effort but we will not return due to several issues
1. Check in – will be not possible without your help
2. We are 3 people and only got two welcome drinks
3. The Dinner Buffet was acceptable but the service on the lowest level
We arranged dinner for three person but got only two meat balls, one bowl of rice, two bowls of soup, …..
Further we asked for drinks but got only for each person one glass of warm water
4. The room more or less ok but in 1214 you should do some maintenance for the A/C
And some days it make big difference when you open the window
In the shower the drainage is not function so you can swim after you have taken shower.
5. On the 9th Sep in the morning we took breakfast around 8:45am / most of the plates being empty and we
had to ask to get some refills. Some plates not being refilled until we left.
Coffee Machine running out of coffee – it took 30 minutes to solve this problem.
Today morning we took breakfast already at 6:45am – more then 75% of the plates being empty
and your staff starting to bring the food out
Until 7:30am no bread/pastry was given only toast bread but the toaster didn’t work.
The egg/noodle station wasn’t in action until we left around 7:30am
6. Last not least – Checking out
Your staff (Lonnie) could not believe I pay for two rooms and need only one receipt.
To prepare the refund of the deposit took time as not enough money was in her desk – need to get from her colleague
She not asked for return the deposit receipt and also not asked for a signature after I got the refund.

SORRY – all means money

One more point – your vending machine should be checked as the drinks coming out very warm like
the machine is cooking it.

I really appreciate your effort but the action of your colleagues make bring it down to more than ZERO.

Wish you all the best for your future in the international hospitality industry.

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Great Value

By

June 30, 2021

platinumelite

Cozy and spacious room. Convenient location. Nice street view. Great choice for family trips!

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服务态度不错

By

June 15, 2021

platinumelite

前台对会员级别认定有疑惑,沟通后获解决。但是同样是IGH旗下,怎么会不同的店规则有差异?

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Great Hotel

By

May 19, 2021

club

Great hotel! The swimming pool is clean and quiet, I like it very much!

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Comfortable room

By

April 28, 2021

platinumelite

I booked this hotel for my parents, who travelled to Hangzhou. The front desk people are nice and helpful. The room is very clean and the beds are comfortable. The morning breakfast was excellent with lots of choices. Overall, high quality environment, high quality services.

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Great staff

By

April 17, 2021

platinumelite

Not a new hotel in terms overall facility, but great staff to help IHG member to find the best value. Thanks!

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房间的洗衣干衣机非常好

By

April 10, 2021

早餐一般,餐食品种少,用餐环境狭小拥挤。客房服务员工和打扫卫生员工服务态度和质量一流,非常感谢。

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In the heart of CBD with spectacular views and great facilities

By

April 06, 2021

platinumelite

This turned out to be a terrific property right at the heart of CBD offering a spectacular view. The rooms and facilities are managed very well to keep them interestingly new. The staff had been very patient with us to help us with our queries and giving driving directions for the city.

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舒适方便的酒店

By

March 21, 2021

platinumelite

位置很好,在杭州的新城,房间整洁干净,离万象城也很近,价格合适,服务很棒

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游泳池员工服务态度好

By

March 08, 2021

platinumelite

游泳池健身房的服务人员态度亲切...................

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服务周到,服务很好

By

January 17, 2021

club

服务非常热情周到细致,接待前台很有礼貌,感觉整体素质都很高

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