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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.4

based on 769 reviews
87%
Recommend This Property

Ratings Breakdown

769reviews

  • 5 Stars
    440
  • 4 Stars
    237
  • 3 Stars
    59
  • 2 Stars
    23
  • 1 Stars
    10

房间整洁

By

March 30, 2017

房间打扫干净,就是中央空调不怎么好用,太热了。卫生间挺干净,洗脸台的龙头太低了,水还是也容易溅出来。

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很不错的入住体验

By

March 30, 2017

酒店距离地铁挺近的,从火车站赶来只有4站路,非常方便;另外,酒店周边非常安静,离钱塘江边很近,门口还有直达西湖的公交车,总的来说,非常不错的旅行体验。性价比很高的酒店,下次来杭州还会选择这家。

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床铺舒适,服务一流

By

March 29, 2017

club

除了房间略老之外,装修略显陈旧,一些都很好。客服,前台,对人热情,非常非常满意。酒店软件非常好,配套服务很好。

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设施不错,服务中规中矩

By

March 29, 2017

位置稍微远离游览区域但是交通还是很方便的,酒店设施还可以,入住以后安静,温暖。如果下次来杭州我还是会选择入住的。

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房间不错,但是白金,致悦会员连早餐都没有

By

March 28, 2017

platinumelite

房间不错,公寓式的房间,有厨房,洗衣机,冰箱。但是白金,致悦会员连早餐都没有,会员待遇太差了,和其他酒店集团会员待遇差很多。

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服务不错,但是硬件不行

By

March 27, 2017

厕所的地漏臭了夜,电视机的遥控似乎也是坏的,但是员工服务态度还可以,略微弥补硬件上的不足。早餐性价比不高。泳池虽小但也不错。。。。。。。。

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中餐价廉物美

By

March 27, 2017

platinumelite

前台接待热情专业,中餐厅的菜肴美味可口便宜、水果新鲜好吃,房间清洁干净空调很好无线网络畅通床铺舒适睡眠质量很好。

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升级套房

By

March 27, 2017

非常好,下雨天之前和我确认到店时间,完了升级套房,非常好,真的非常好,50个字好难凑啊,555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555

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餐飲待加強

By

March 27, 2017

club

早餐每天變化少,夜宵也顯得漫不經心,有些服務員專業性不足,問什麼都反應不過來⋯國際級的酒店不應該出現這種現象

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整体不错,但略有遗憾

By

March 26, 2017

入住顺利,服务亲切,有会员识别并升级,整体还是不错的

但是,美中不足的有两点
1.迎宾水果中的香蕉是坏的,我一剥开就震惊了
2.浴室的地漏有问题,洗完澡之后能闻到明显的异味

除了这两点之外还是不错的

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非常适合商旅

By

March 26, 2017

club

地理位置出众,可能是大多公务出行的最重要要求,其余硬件、服务均体现出假日应有的水平。总之以后类似行程第一选择,也一定会介绍给其他同事优先选择!

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假日酒店不错,但很多城市不多

By

March 26, 2017

platinumelite

作为长期会员,感觉很不错。以后去不同城市都会考虑继续支持,唯一的问题是感觉杭州这样的城市,假日酒店太少了。以及武汉等城市。

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