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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 718 reviews
83%
Recommend This Property

Ratings Breakdown

718reviews

  • 5 Stars
    400
  • 4 Stars
    157
  • 3 Stars
    58
  • 2 Stars
    67
  • 1 Stars
    36

excellent pool. tired beds

By

May 20, 2017

platinumelite

Great place if a swim is part of your routine. Hotel could use some updates. Beds are too soft, mattresses feel old and tired. No refrigerators in the room. Good business center, though.

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Big, comfy bed and pillows

By

May 19, 2017

club

Stayed one night for business, clean room, great sleep in this bed! There was a little keurig type coffee maker in the room and my coffee was Italian roast! Soap products smelled divine! Hope to return to this hotel for next year's business conference.

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Recent stay

By

May 15, 2017

club

The room was adequate for our needs. It could have been brighter. The temperature was difficult to regulate and the room had a musty smell which I attribute to being on the pool level. The food in the restaurant was good and a good value. The breakfast buffet was a little spartan but that could have been because a college track team was staying there. The staff was pleasant.

I did have to ask about my reward points being credited.

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Enjoyable

By

May 05, 2017

platinumelite

Very enjoyable to stay. Relaxing and accommodating..

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Great Stay as Always

By

May 01, 2017

club

We have been IHG members for years. My daughter is attending WMU in Kalamazoo so we make the trip to the campus often. We enjoy the convenience of Holiday Inn where ever we travel and Kalamazoo is no different. Easy booking, easy check in. Nice clean rooms and the staff is always there for us when needed.

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Soccer travel

By

May 01, 2017

club

Great hotel for team/group functions. Staff was friendly and bar staff was very accomodating. Great experience.

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College visit

By

April 28, 2017

club

Well maintained. Housekeeping not satisfactory. Restaurant service was very slow. Raised the issue with manager and he was apologetic.

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Friendly wonderful staff!!

By

April 27, 2017

club

Staff were polite, food was amazing, very clean room and comfortable beds after a long drive, had no issues falling asleep..

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Clean and great location

By

April 26, 2017

club

Our daughter is a student at WMU and we like the location, cleanliness, and convenience of a bar lounge for our night cap.

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Great service

By

April 25, 2017

platinumelite

Nice rooms awesome staff no noise...great pool game area

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Great service, polite staff

By

April 22, 2017

club

Stayed for one night and was very pleased with the hotel.
The pool area was clean and nicely kept. Pool maintenance was patient and understanding.

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Hotel Great - Food Horrible

By

April 20, 2017

club

Hotel and room were great, Front Desk was friendly. Stayed for the Easter brunch as a special dinner out with family. The food and service were atrocious. and we paid a lot of money for the meal. It was so bad it was laughable (or we would have cried). The hotel was good, we will not eat there again.

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