Rated 3.8 out of 5 by 448
Rated 2.0 out of 5.0 by tessa64 alright stay
We stayed last year and really enjoyed the stay and thought we would stay again!!!
June 29, 2016
Rated 2.0 out of 5.0 by krone86 Getting worse each stay
I have stayed at this location many times over the years and unfortunately it seems to be worse each time. I made reservations through the app days in advance and non of my requests in the app were looked at by the staff. Upon check in, the first room I was given was by the elevator when I asked not to be. The room smelled terrible, like wet dog. I kindly went back to the front desk to ask for a different room. I was them given one on the first floor and again requested to be away from the elevator if possible. This room didn't smell as bad, but was very dirty and was loud and wasn't in the best shape. Stains and the smell of strong cleaners, but I didn't want to go back and change rooms again. The shower head was dirty with lime scale and the temp varied hot and cold so it was hard to find a decent warm temp. I didn't sleep well because of the noise from guests and the alley. Then I called in the early morning requesting a late check out and was told no. Then a housekeeper knocked on the door at 11:05 which made me feel like "get out". Two of the downtown competitors in town always allow for a 1PM checkout when requesting at check-in even! Here they ask you to wake up and call down at 7AM and even if you beg for Noon, they say no. The renovations are definitely necessary as this location iso behind the competition, but I'm afraid it feels like the renovations are the staffs excuse to lower standards in the short term. I hope and expect better from the many IHG locations I stay at throughout the country.
June 29, 2016
Rated 4.0 out of 5.0 by Missywithtwins great location and great staff
This hotel is located downtown. Easy to walk to everything downtown. But did not have breakfast at hotel. And room smelled a little funky when we got there. Needed to open the windows for fresh air.
June 23, 2016