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Rated 3.8 out of 5 by 98 reviewers.
Rated 5.0 out of 5.0 by everything was great but was satisfied with everything except the ice machine was broken and the bathroom was a little small. July 7, 2014
Rated 5.0 out of 5.0 by The bed and pillows were the most comfortable I have never had a bed or pillows more comfortable in any other hotel in all my life! This hotel was amazing! The staff was awesome and the bartender was incredible! Amazing place to stay and the ribeye steaks we had for dinner were to die for! Room was so clean and nice! Beautiful pool to! Shuttle service also! Couldn't get any better than this! July 5, 2014
Rated 5.0 out of 5.0 by Reasonable, Clean and Friendly I stayed at this Holiday Inn because I attended a two-day workshop there. The staff was super friendly, helping me to get onto the WiFi network before I ever checked in. The room was attractive and clean and the bed was comfortable. Two buffet lunches and one dinner in the Niagara Room restaurant were good. July 2, 2014
Rated 5.0 out of 5.0 by Excellent Stay Again! This is my second visit to this property and it really is an asset to the franchise. Its very large and quiet even when the hotel is near capacity. I wouldn't hesitate to book here again. Absolutely love it! July 2, 2014
Rated 2.0 out of 5.0 by STRESSFUL Everything was okay but they charged me twice on my credit card for the room and I had to call and sit on the phone for someone to help me. I have better things to do with my time than supervise their bad bookkeeping. Furthermore, they made no offer to compensate me for their mistakes and my time to correct it! This is not rocket science and it makes me furious! June 24, 2014
Rated 4.0 out of 5.0 by Ok room but TINY bathroom Our family of five was on a two week road trip to New England. We stayed here one night while on our way to Niagara. This was the only hotel where we had to use our air mattress. I thought there was going to be a sofabed but there was only a chair. I didn't want to pay for a rollaway. The twin mattress fit next to the bed so it worked out ok. To say the bathroom was TINY is an understatement. The door barely cleared the toilet (and I mean barely!) but the shower did have good water pressure. The counter was so small we all changed/abbreviated our morning routine to accommodate. (There are four women in our family so sharing a bathroom is critical!) The best part of our stay was our wonderful waitress (I wish I could remember her name) at breakfast the following morning. We decided to eat at the hotel since kids could eat free. Our waitress took great care of us and was so nice to our girls. She's definitely been doing her job for a long time and knows what customer service is all about! June 24, 2014
Rated 3.0 out of 5.0 by Glad it was free! I was able to stay at this hotel for free thanks to the points on my IHG card....not so sure I'd want to pay full price for this hotel. The bathroom had very short ceilings, no fan and was very tiny. Sure they save on water because it's a race to get out of the bathroom from the steam, heat, and claustrophobic size. The beds were comfortable and room was cleanish. The restaurant for breakfast was WAY too expensive. $38 for three people having normal amounts of food. I've been in much nicer Holiday Inns. It's time to deep clean and remodel this one! I will be spending more time in the Syracuse area and will have the opportunity to frequent this one....hoping they step it up soon! June 23, 2014
Rated 5.0 out of 5.0 Refrigerator Upon arrival, there was no refrigerator in the room. As soon as a room became available with a refrigerator, it was sent to my room very quickly. I appreciate the service. June 23, 2014
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