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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 565 reviews
87%
Recommend This Property

Ratings Breakdown

565reviews

  • 5 Stars
    319
  • 4 Stars
    139
  • 3 Stars
    42
  • 2 Stars
    39
  • 1 Stars
    26

Great service, missed the free breakfast

By

April 26, 2017

club

Great staff and room was very clean. The only thing that would have made it better would have been the free breakfast that used to be offered.

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Will stay here again!

By

April 26, 2017

club

Overall, our stay at the Lynchburg, VA, location was very comfortable. The room was spacious, the bed and pillows made for a good night's sleep, and the bathroom was very clean!

My only reason for not giving this hotel an overall Excellent rating was the front desk employee who appeared irritated, did not smile once, and was annoyed when I returned after a few minutes to advise that our two room keys were not working.

Our breakfast experience though the following day was amazing. Our server, LaShauna, couldn't have been more accommodating. She also had a sunny disposition that indicated a high level of job satisfaction.

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nice workers

By

April 20, 2017

quality employees. I have stayed here many times over the past 25 years. The hotel still has a great quality.

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Old, and it smells that way.

By

April 20, 2017

club

This place needs serious work. It's outdated with dark rooms, a dank-smelling gym and noisy a/c. My room smelled of Ben Gay, seeming to come from the bed. I had the staff replace all linen and pillows, but the smell lingered. Only good thing was the breakfast which made perfect eggs and very good grits. All that though for a price that is much to high for the condition of the place.

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Comfortable bed and great service

By

April 11, 2017

club

My husband and I enjoyed our stay! There was a conference going in so there were people everywhere but it was still a nice stay. The staff was very friendly!

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Great stay

By

April 05, 2017

Enjoyed my stay. Everything was satisfactory or better

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Enjoyed visiting the area

By

March 29, 2017

club

The survey did not ask about cleanliness, yet still gave a 5 out of 5 stars. The bathroom did not look or smell clean, although not grossly bad, it did not overall give a clean appearance. The bathroom had a jet tub which I was looking forward to trying, but chose not to use. The one sofa in the room had a few big stains on it. Unfortunately it was a quick weekend getaway to visit

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Good room good value

By

March 28, 2017

club

I really enjoyed my stay at HIE. The room was good and had no troubles at all.

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I felt safe

By

March 22, 2017

club

Lobby was really pretty. Rooms need to be updated but were nice. Everything was really clean. Lots of construction going on around the hotel. Very noisy. Lots of doors slamming at all hours. My son and I didn't get any sleep.

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horrible customer service

By

March 21, 2017

platinumelite

There was dried blood on my bed sheets and the management was rude

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Enjoyed our stay and knowledgeable staff.

By

March 21, 2017

club

Great place to stay in downtown Lynchburg. The staff are friendly and knowledgeable about the area. Within walking distance to many restaurants downtown on the river. Rooms are great and the shower water pressure was awesome!

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Good stay

By

March 21, 2017

club

Very pleased with stay at this hotel. Beds and room provided a welcoming and restful environment. Would come visit again.

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