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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 501 reviews
88%
Recommend This Property

Ratings Breakdown

501reviews

  • 5 Stars
    245
  • 4 Stars
    165
  • 3 Stars
    49
  • 2 Stars
    25
  • 1 Stars
    17

Great staff.

By

October 18, 2017

Stayed at the Piramides while celebrating our 25th wedding anniversary. Though slightly away from the action (but still walking distance) the hotel was a good ,clean and comfortable based. What impressed me most ,however,was the staff. Very friendly and helpful. Thanks to all at Piramides. Nick.

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boca de metro proxima

By

October 16, 2017

club

atencion al cliente perfecta. Tuve que llamar por teléfono para asegurarme de que la reserva se había hecho correctamente.
No se pudo realizar la reserva utilizando internet. No quedaba muy claro si se había hecho o no.

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Tutto ottimo

By

October 16, 2017

club

Ottimo soggiorno. Stanza perfetta e pulita. Fermata della metro praticamente nella porta accanto l'hotel.

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Cama

By

October 11, 2017

club

Cama confortavel, ficha muito boa, ótima localização, pessoal da recepção muito prestativos.

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Madrid Holiday

By

October 09, 2017

platinumelite

We had a very enjoyable stay at this hotel. Location is an easy 30 min walk from centre. 10 min walk to bus stop for Madrid Tour bus. Train and Metro station outside hotel. The reception staff were very helpful with information regarding Madrid and sites to visit. We were very impressed with this hotel and its proximity to the centre.

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Poor service & awful internet connection

By

October 09, 2017

I am a regular business traveller.

This has to be one of worst Holiday Inn properties I have ever stayed.

Staff were very rude and the intrernet connection was so bad that I had to use my own phone roaming data connection to be able to answer work emails.

Incredible arrogant attitude by reception staff.

The only good thing about this property is its location (very well connected to local transport), but I am not sure is worth the hassle.

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No internet

By

October 03, 2017

The quality of the wi-fi in this hotel is terrible

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service is good

By

October 02, 2017

hotel is good, as well as service. but, I don't satisfy with your survey. why I have to enter at least 50 words? it is extra work for guest.

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Wonderful Stay

By

October 02, 2017

club

I like the location.in the city and very easy access to the train station. I went to Toledo which was very nice. I went by myself because I want freedom . I do not want to be bound by tour because I have to follow their instruction. I want to be free where I want to go.

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Great service but poor WiFi

By

September 23, 2017

platinumelite

Just completed a 2 night stay here and was treated very well. Got a free upgrade to executive room as a platinum member!

The only thing that didn't work well was the WiFi. Excruciatingly slow...

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Good Hotel

By

September 22, 2017

Happy to go there for the service and reception. Have stayed in many of the Holiday Inn resorts

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Relax with comfort and security

By

September 20, 2017

Holiday Inn consistently deliver a quality I desire when traveling anywhere. Great rooms, good breakfast with good location within whatever city you visit. Helpful staff too.

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