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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 658 reviews
93%
Recommend This Property

Ratings Breakdown

658reviews

  • 5 Stars
    383
  • 4 Stars
    197
  • 3 Stars
    52
  • 2 Stars
    19
  • 1 Stars
    7

A quality nights stay

By

May 28, 2017

I stay regularly, and this does not fail to maintain its regular high standard of professional, quality accommodation at a fair price.

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Met my expectations

By

May 21, 2017

club

Stay was good. nothing was a hassle. Staff good. Survey too long

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Relaxed stay

By

May 21, 2017

It is great to feel comfortable from our arrivay till our departure ,with no problems in between.

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Holiday Inn Rotorua

By

May 20, 2017

club

Great hotel - I recommend it highly. Very close to some of the springs.

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床品舒适柔软。

By

May 16, 2017

platinumelite

很符合我的预期,我想要的都有了。服务人员态度很好,细心体贴。下次去一定还会住在这里的。温泉有放松的效果!

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Good service by all staff

By

May 16, 2017

platinumelite

I have stayed at this hotel for one or two nights on a number of occassions and the service has always been good
The resturant provides an excellent buffet but if dining later the choice is somewhat reduced.

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前台服務員不專業!酒店設施開始老舊

By

May 15, 2017

club

由到達酒店門外、搬運行李、推送行李到前台辦理入住手續,完全沒有任何職員協助!我還以為自己去錯了酒店!而且在推動行李中,我跌了下來,前台的職員望了一下後,仿佛沒有事情發生的一樣,完全沒有協助!

酒店的房間餐點,把下單的字條掛在門外,竟然完全沒有人來收取!前一晚我還特別致電到前台,最後依然發生這樣的事!

讓人非常失望!

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Just for a night to sleep only is ok

By

May 14, 2017

club

Staffs are nice and friendly but the offering in the room could have space to improve.

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Location and service

By

May 12, 2017

club

The location was perfect and service excellent. I'm already planning a return trip.

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Enjoyable stay

By

May 11, 2017

club

Room and service were very good, issues with wifi signal were disappointing. Overall a very enjoyable short stay.
Thank you.

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Nice location near attractions

By

May 11, 2017

club

Really liked the geysers nearby and the proximity to shops and attractions. The heated pool was welcome.

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Comfortable bed and warm room

By

May 10, 2017

club

Unexpected room view, lovely beds. Nice that there are two types of pillows (firm and soft). Great chairs and a small table for eating and drinking. The spa pool was great to use at night especially when the air is cool outside. The heated pool was nice and warm, great for a light swim after a heavy meal.

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