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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 786 reviews
93%
Recommend This Property

Ratings Breakdown

786reviews

  • 5 Stars
    469
  • 4 Stars
    228
  • 3 Stars
    59
  • 2 Stars
    20
  • 1 Stars
    10

Great hotel!!!

By

October 19, 2017

club

Would highly recommend this hotel for families. The stsff were super friendly and helpful and the cleanliness and the condition of the room was great. The beds were soo comfy i wish we booked a lste check out. This was my first visit to Rotorua and i would definitely stay here again. Thank you.

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Friendly visit

By

October 19, 2017

OFriendly staff
One off visit for a funeral
Enjoyed dining room
Was unable to use shower ; over bath

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Great weekend stay for families

By

October 18, 2017

club

This is the second time we have stayed at the Holiday Inn Rotorua. The room is really comfortable for 2 adults and 2 children and the swimming pool and spas are awesome. The only challenge we had was a very poor meal in the restaurant on the Friday night. There were a lot of locals having dinner, but a number were poorly dressed and some had bare feet. The food was absolutely terrible and we waited an hour and 15 minutes for our dinner, only to find it was inedible when it arrived. Despite this - the staff were really lovely, apologised profusely and the Duty Manager agreed not to charge us for the food. Service-wise, it was very hard to fault.

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Great holiday with kids!

By

October 15, 2017

club

Good place to enjoy a relaxed holiday with kids. The kids loved the pool and the awesome breakfast and dinner buffet. Stuff was friendly and helpful with the kids as I travelled alone with them. Holiday Inn is close to all the activities Rotorua offers.
We will be back soon :)

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This is what we want when we travel

By

October 15, 2017

club

The staff are great with no request to great. This is what I think of when I think of holiday in Rotorua, right on the thermal fields and close to everything

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Superb Experience

By

October 14, 2017

We arrived late and hadn't booked but the suite we were given was superb and had a marvellous view over Lake Rotirua. Dinner was delicious with plenty of choices and a warm greeting.

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盛名之下

By

October 13, 2017

club

和国内的holiday inn 相比,显得老旧。房间,特别是卫生间很小。隔音也不是很好。基本的床品还不错。

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房间舒适,饮食美味

By

October 13, 2017

房间舒适,设施完善,工作人员的服务态度很好。早餐,晚餐品种齐全,花样繁多,非常美味,特别是那牛扒超级好吃!性价比超高!值得推荐!

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Spacious room

By

October 11, 2017

club

The room is big enough for a family like 4 members of us.

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Cosy relaxing wonderful

By

October 11, 2017

club

Friendly staff who are all helpful and go the extra mile and smiling

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nice room great staff

By

October 11, 2017

club

good room, quiet, very friendly polite staff, not enough off street parking, room service prices way too expensive, breakfast prices also expensive, no microwave in room to re-heat anything (it is 2017 a microwave should be standard)

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位置方便,服务不错

By

October 10, 2017

club

位置好找,也很方便。
服务人员都很热情,很能解决问题。
但是毛巾架不知道是不是因为位置靠近火山温泉,有点发黑。

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