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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 1441 reviews
83%
Recommend This Property

Ratings Breakdown

1441reviews

  • 5 Stars
    741
  • 4 Stars
    394
  • 3 Stars
    140
  • 2 Stars
    87
  • 1 Stars
    79

Great people but very mismanaged

By

May 31, 2018

platinumelite

We stayed here for one night thinking it would be close to San Fransico but we were mistaken. The nearest train station was a few miles away and we were unaware how many ubers we had to use to get to that station. We then came back from our evening in the City and there was footprints in the bath tub as if someone was walking in the tub and didn't clean it out. Then we are woken up by someone trying to get into the room by not knocking but by using a key card and walking straight in. Let me tell you it wasn't a great expierence. So next the manager comes up and tells us "we aren't supposed to be in this room". We never moved rooms so how were we supposed to know. We proceeded to get our bags and just leave because they continued to try kicking us out of the room. Come to find out they moved us to a different room because of a leaking bath tub and never told anyone .

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