 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property
Overall Experience 4.1
86%
Recommend This Property
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Surfside Holiday Inn
Byjohnb60
August 08, 2016
Great location and atmosphere , comfortable beds, nice friendly staff
vacation
Bynickbd
August 02, 2016
professional staff.. location to beach was excellent.. bathrooms in the lobby area could have been cleaner and more functional..the men's toilets were backed up or not working..the grounds were decent.. location to area attractions was ideal.
Front Desk
ByCricket1949
July 28, 2016
Staff need more training; they seem to not be able to make a decision without the manager. The manager was great!
Okay
BySweetz22
July 26, 2016
I was at the hotel for a wedding , the food that was at the wedding was great, there was mold stains in the bath room, anyone could enter the hotel the doors were not locked. My room had a strong odor. The staff was professional and friendly.
Great front desk - beach hotel
Bygrayghost1
July 21, 2016
I do not feel that the room was set up for computer use.
Although, there was room Internet WiFi which worked fine.
When first arriving, we were unimpressed with green uniformed help (presumably intended as luggage assists) lounging on the breezeway furniture, as a group, not appearing to be interested in working.
Front desk staff were courteous and efficient.
Good beach location and access.
Beachfront
Bymicrablue
July 21, 2016
Came here with wife and toddler son. We had a waterfront room with balcony. Definitely enjoyed using it. Close to good seafood restaurants also.
Resturant was terrible.
Bystaysea
July 20, 2016
Very rude waiter at the restaurant who cussed and complained the whole time to a women waiting on him over in the corner. Half of our food was not even brought to us and the service was slow. His attitude and language was inappropriate and uncalled for. This was so unprofessional. I have 2 small children who thankfully didn't pick up on the words that he was using. Would never eat at that resultant again due to him and his lack service. The good side of the experience that I would like to mention is upon check in ...Phillip I do believe his name was awesome and so friendly and helpful. He did everything he could to give us a room and the price was great. He was wonderful. You do not see many people with that great of an attitude anymore. Kudos to him. I hope I got your name right btw :)
Holiday Inn Oceanfront Surfside
ByAlexFam
July 19, 2016
This was a nice property where we could enjoy the pool and look out onto the beach. The hotel staff was very professional and they responded to my need promptly. For the price, this was a lovely property. I do wish they had continental breakfast for free but we found a great bargain that cost less than the $10.99 per person breakfast. I prefer hotel beach areas to the public as they tend to be a little less crowded and the restroom access is wonderful. We would stay here again.
Terrible staff
ByHurley53017
July 19, 2016
My room was never cleaned and when they finally did come in after several complaints they just threw some towels on the ground.
Comfortable and Clean
Bywez4vt
July 19, 2016
Absolutely no complaints except the internet had "hiccups" but was suitable for overnight stay.
Friendly staff but hotel needs rooms remodeled.
ByJMF and Gang
July 17, 2016
wasn't happy that the refrigerator didn't work and all of our food spoiled. Had it checked and maintenance person came but still didn't work. Humidifier didn't work either.
experience during the summer
Bysouthernsugar27
July 13, 2016
staff is really friendly and helpful, but hotel needs remodeling and housekeeping in the rooms is poor. price was too high for the value provided.