This is the third time my wife and I have stayed at this resort, why do we keep returning? Having stayed all over the world in IHG branded hotels I think i can safely say that this location provides
the best customer service I have experienced anywhere. From check in to room cleanliness it is difficult to find any real faults or problems. We stayed during the very busy spring break and occasionally the bar and food staff were rushed off their feet but always managed to be friendly and polite.
I appreciate it is very difficult to cater for and keep everybody happy all of the time but our experiences here have always been exceptional. The food buffet was varied and well stocked, we enjoyed the pools and friendly bar staff. Alma at the adult pool is a gem and will make countless complicated cocktails with patience and a smile. Also a special shout out to manager Raul and hotel manager Elizabeth, Chef Maximo and Amardo who we met and made us feel very special.
We cant wait to come back and thanks for another great stay!! [Less]