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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
98%
Recommend This Property

Overall Experience

4.7

based on 375 reviews
98%
Recommend This Property

Ratings Breakdown

375reviews

  • 5 Stars
    292
  • 4 Stars
    64
  • 3 Stars
    8
  • 2 Stars
    9
  • 1 Stars
    2

clean and comfortable

By

2016 八月 08

club

Very clean and comfortable. Staff was very good. Good breakfast and fast. Very attentive staff.

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Great hotel

By

2016 八月 02

club

Recently renovated which will always lead to finding problems with workmanship. The plumbing problems did not affect the quality of our stay.
Staff were excellent, rooms and hotel clean and welcoming.

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Excellent Stay!

By

2016 八月 02

club

We were very pleased with our stay in Gananoque. Wendy at the front desk was very helpful and friendly. My only comment would be there was only one TV remote in the room......would have been more convenient to have one for each TV area.
We are returning for another visit early Aug 2016.

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Clean spacious room with very comfortable bed. Loved the jacuzzi in room.

By

2016 七月 27

club

Friendly staff. Up to date room with clean and modern bathroom. Enjoyed the indoor pool and outdoor relaxing area.
Nice breakfast with good selection. Would prefer real plates as opposed to disposable. Not a big deal, though.
Hotel well located for access to tourist interests.

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Gananoque

By

2016 七月 22

club

Was pleasantly surprised. Better than expected for on the road hotels. Nice staff.

Posted byCustomerCare
2016 七月 31
Dear yugoslavia, We are so happy to hear that your stay with us was wonderful. It’s good to know that you were able to enjoy the amenities we have to offer, and we appreciate to see the high scores for room cleanliness, service, and sleep quality. Our staff members strive to create a welcoming and relaxing visit for our guests and we are happy to know we succeeded during your stay. We value you as an IHG Rewards Club member and look forward to welcoming you back on your next visit. Regards, Tracy V. Case Manager IHGService
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Beautiful hotel very clean and stylish room

By

2016 七月 21

club

We enjoyed this hotel very much and would come back in the future! Holiday Inns are GREAT!!

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Enjoyable stay

By

2016 七月 17

club

We were visiting the area for 2 days and found this hotel to be exactly what we needed. A great location, staff and room.

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Room

By

2016 七月 09

club

need to work on air conditioner operation so it can be consistent with thermostat use. Kept cycling on and off, should have better control of the fan operation.

Doors slam loudly when left to close these can be heard up and down the hallway.

Very clean building and helpful staff.

TV channel selection limited. No menu for seeing what is on.

Mother Parker coffee was not good in the room.

Posted byHotelStaff
2016 七月 14
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbances you have experienced during your stay.The air conditioners are energy efficient and go on and off depending on the room temperature. You can turn the fans off so that they don't come on and off. We have recently upgraded our 55 channels to HD and there is a guide button on the remote that will bring up the tv guide. We value your feedback and if there is anything we can do to make your next stay more comfortable please do not hesitate to ask the front desk..
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great experience

By

2016 七月 09

club

You should stay at Holiday Inn Suites in Gananoque, Ontario, Canada and go to plays at the 1000 Islands Playhouse, We have had 10 trips over the last 5 years. You can take in two plays with each trip.

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Clean modern rooms

By

2016 七月 08

club

Enjoyed my stay at this hotel. Clean cheery room . Great staff. Breakfast was average.

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one of the best in the area-

By

2016 七月 04

club

probably the best in the area for a hotel - the breakfast was good, the overall friendliness of the staff was great except for the older lady at check-in - she was a bit rude.
location was decent, but not walking distance to the centre of town, you need to drive there - but it was really easy to get around and the drive was 5 minutes.
A great hotel for going with the family, it was kid friendly.
The short shallow pool was a plus with small kids and the breakfast was very kid friendly - lots of options.

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Great mini vacation

By

2016 六月 28

club

Everything was great. The hotel is close to everything. Staff are very accommodating and make sure everyone is happy. The breakfast staff were very efficient and kept all the food containers full. We'll be back!

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