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Holiday Inn Express & Suites Southfield - Detroit

25100 Northwestern Highway , Southfield, Michigan 48075

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
73%
Recommend This Property

Overall Experience

3.8

based on 941 reviews
73%
Recommend This Property

Ratings Breakdown

941reviews

  • 5 Stars
    446
  • 4 Stars
    186
  • 3 Stars
    99
  • 2 Stars
    111
  • 1 Stars
    99

Nice size rooms but rude staff.

By

15 September 2021

club

When I checked in, the associate at the front desk must've felt that I was interrupting whatever else it was that she had to do because she was rude to me. She never properly greeted me and she never made eye contact. When I conduct business with any company, I expect to receive stellar customer service along with a quality product. In this case, the product was a room. The room itself was clean. The stairway leading up to the room, not so much. But had the desk clerk been a bit friendlier, I probably would not have felt the experience was so bad.

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Horrible night

By

15 September 2021

club

There was a child birthday/pool party which made the pool and jacuzzi unavailable the entire day, on top of the loudness of the children above us to the point after calling the front desk that I had to go up there..
That night after going out for dinner we come back to domestic violence in the parking lot, and what seem to be an adult party..
I will not stay here again!

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Cozy hotel

By

14 September 2021

club

Me and my family enjoyed the stay next time we are looking forward to staying a little longer. The pool was nice and clean food was great hotel nice and clean

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Great staff

By

13 September 2021

Company staff go out the way to satisfy customers…It’s been like that for years now From my personal experience

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Comfortability

By

13 September 2021

Beds are very comfortable rooms are very clean my floor was very quiet

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Nasty room

By

30 August 2021

club

Nasty room and bathroom which I had to clean. I had to ask for cleaning supplies to clean the room.

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Awful

By

29 August 2021

This hotel 2 years ago was nice. Now it is a dump that I will never stay at again.

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Very comfortable

By

20 August 2021

My hotel suite was very clean an hotel was very professional me an my family loved it

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Not The Best This Time Around

By

15 August 2021

club

Not the best stay this time around. I’ve stayed here in the past and it’s been a great. I’m not sure why the changes but I definitely noticed a change in service and customer service operations this time.

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Great Stay! Will definitely come back again

By

12 August 2021

club

I would definitely recommend here! The place was clean!! The service was good and the overall room was just GREAT!! DEFINITELY WILL BE BACK

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Great stay

By

08 August 2021

Hotel very quiet an clean staff members was very nice

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Not for us

By

06 August 2021

Too many problems from uncleanness to weird people outside the main door asking for money

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