Rated 4.3 out of 5 by 58
Rated 5.0 out of 5.0 Great hotel
This property is clean, staff is friendly and rooms were comfortable and quiet. Holiday has done a great job updating their properties, and this is a perfect example.!!!!
July 8, 2014
Rated 5.0 out of 5.0 by JABNAN Great stay! What I have come to expect from HIE
I highly recommend this hotel if you're in the area. Great price, and amenities. Comfortable room. I especially liked that the room air conditioner worked well and was fairly quiet allowing my wife and I to sleep while it was running. I wish the coffee was better. Maybe they'll change the blend or brand. But that's just me.
July 4, 2014
Rated 5.0 out of 5.0 by chooks85 clean room and rgreat service
Room was exceptionally clean and well appointed. Staff was attentive and courteous. I felt very safe while traveling alone for business.
June 17, 2014
Rated 4.0 out of 5.0 by teach1234 Reasonable for the money
I booked the property based on the brand name and previous visits to other properties. After my company paid for my reservation, I was on the website and saw the previous reviews and became alarmed. However, while this property was not as lush as the others I visited, it was clean and visually appealing. I felt safe and my expectations were met. I appreciated the extra pillows on the bed and having a variety of soft and firm pillows. The equipment in the fitness room was operational and though small, I was usually the only person working out at the times I chose to visit. The breakfast choices were varied and I liked that they had hot breakfast options that included filling foods. I had a problem with my bill upon checkout and I was getting a little frustrated that the person at the front desk could not seem to understand my problem nor did they have the authority to fix it. However, after delaying my checkout and driving back to the hotel during the lunch break of my workshop session, I was able to speak with the manager who resolved my issue. I do think that the front desk staff could have attempted to help me out more instead of telling me to leave my information and await an e-mail or phone call, which I tend to not trust. A manager definitely needs to be on site and available to guests during check out times for precisely this reason.
June 17, 2014
Rated 5.0 out of 5.0 by DebbieT Great stay in Buford!
Quiet, convenient location. Clean, comfortable room, good breakfast. Great internet access and friendly staff. Would definitely stay again when in the area.
June 14, 2014
Rated 5.0 out of 5.0 by DrTru Great Service & Care
Upon check out, Joann provided exceptional care when attending to my needs. She was friendly, courteous, and conscientious. What was even more impressive is that when I called the hotel to inquire about her the next day, she remembered my voice and greeted me as if we were long lost friends. Thanks Joann
June 5, 2014
Rated 5.0 out of 5.0 by ParSquared Thanks for another nice stay
The one thing that could improve my stay would be that
the pool would be open. Here it was Memorial Day w/e coming and they did not have the pool ready for use.
Even though the manager/owner would park his fancy
car( Porche Panamera Hybrid) in the entry canopy every time he was there the staff was very friendly and didn't seem to be working for anyone so inconsiderate.
May 31, 2014
Rated 3.0 out of 5.0 by BelowHolidayInnStandards Oervall experience
This is as budget a HI Express as I have ever seen. There is not a great investment in it and it shows. Pool and grounds are not maintained at the typical level for this chain. The hallways are small, carpets a bit unclean and smelly. One small elevator with no lobby area to wait for it to arrive--personal traffic patterns in this hotel are poor. Rooms a bit under quality, phones were not maintained (neither one in my room worked right). The staff there seemed to know that their HI Express was not at the level of the one an Exit or two up on I-985 in the Buford, GA area and worked hard to try and make my stay better. I stay in a LOT of HI Expresses and overall I can recommend this one only because it is a lower price point. You get what you pay for here.
May 29, 2014