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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
75%
Recommend This Property

Overall Experience

3.8

based on 371 reviews
75%
Recommend This Property

Ratings Breakdown

371reviews

  • 5 Stars
    133
  • 4 Stars
    135
  • 3 Stars
    40
  • 2 Stars
    28
  • 1 Stars
    35

Great room

By

April 21, 2017

club

I was very surprised how much that the holiday Inn had changed I've always stayed at Miltown Keynes holiday Inn and that was pretty basic but crewe was very modern and new which made it nice

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Fantastic room and competent staff

By

April 18, 2017

The hotel room was big, bright and airy. What few staff were there were very attentive and polite but because the receptionists also did the bar and cooked the food found delays in getting their attention. The food was dreadfull. Quite clearly microwaved prepacked food. I should have realised this as the restaurant was empty, apart from me. I had fish and chips with mushy peas but was only able to eat the peas.

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Another great stay

By

April 15, 2017

club

Always have a great nights sleep at HI Express, but please do something with the toasters for breakfast :)

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Good hotel

By

April 15, 2017

club

Much better than I expected, good price and location also got a good price

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Endless

By

April 14, 2017

club

The whole overall service and standards falls below the standard of a holiday Inn express hotel. As a newly member of IHG member thought I would give holiday Inn express a chance. Go again to the hotel no chance.

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great sevice

By

April 13, 2017

We enjoyed to stay in this hotel, good service and comfortable bed. All our requires were fulfilled.

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Friendly staff...

By

April 13, 2017

club

... Clean, comfortable room. Fair price. Easy to get to. Lousy surroundings.

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Stn ease

By

April 11, 2017

platinumelite

Nice and close to Crewe stn, mcdonalds and motorway

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One Night Stay

By

April 09, 2017

platinumelite

Reasonable for a night. Room standard was acceptable though bathroom needs some updating. Bed could be more comfortable though slept ok. Breakfast quality was poor.

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Holiday Inn Express Crewe

By

April 09, 2017

Do not stay in this hotel well below the expected standards of an IHG hotel.

Food Terrible
Shower freezing cold
Lack of interest by the staff

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Great little hotel and great staff

By

April 07, 2017

Great hotel which is clean and has helpful attentive staff. Rooms are as expected and it's in an ideal location for the station and amenities

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Crewe - Worst HIE I've stayed in for a long time

By

April 06, 2017

Staff did not alert me to the need to sign my car in separately, I'm apparently now expecting a £100 fine because of that!!!
Was going to bed to read and relax, bedside light not working, no bulb!!! I'll just move over to other side of bed, no bulb in this light either!!!
Bathroom sink not draining properly.
Breakfast, no bacon in serving dish, one sausage left which had been cremated. No takeaway cups out for coffee.
Young, inexperienced staff, not their fault it's obviously very, very, poor management.

A real let down of the HIE brand

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