Rated 4.3 out of 5 by 444
Rated 5.0 out of 5.0 by Verified Reviewer great service
Everything was good as we expected. The front desk was helpful, room was clean and bed was comfortable.
May 25, 2016
Rated 3.0 out of 5.0 by PaulM759 Poor Service
We arrived at 2am very tired, the night staff did not welcome us as Spire Elite, were very rude , did not offer welcome bonus or free drink. Would not allocate room until paid for in full at 2am, even though this was booked via my IHG account my credit card is logged and gives guarantee of payment with IHG , I stay at IHG Hotels c 150 nights per year and have never had to pay in full on arrival ..
I have since emailed the hotel direct to advise of not receiving the welcome bonus points with no response.??
May 22, 2016
Rated 5.0 out of 5.0 by Ana y Gabi Buena ubicación y excelente servicio
Pasamos dos días completos en Frankfurt, el hotel es muy recomendable, sirven un muy buen desayuno, esta bien ubicado,a 3 cuadras de la terminal , muy limpio y muy amable el personal.
May 17, 2016