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Holiday Inn Express & Suites Marathon

13201 Overseas Highway , Marathon, Florida 33050

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 1777 reviews
92%
Recommend This Property

Ratings Breakdown

1777reviews

  • 5 Stars
    1173
  • 4 Stars
    364
  • 3 Stars
    119
  • 2 Stars
    68
  • 1 Stars
    53

Room Not Made up!! After reporting 3 times!

By

April 23, 2019

club

We left the room at about 8 a.m. on Monday, April 15th. We returned at 12:45. The Room had not been made up although new towels were in the bathroom. I went and sat at the pool while my friend went on a fishing excursion. At 4:45 I went back to the room to discover that it STILL wasn't made up. I went to the front desk to report this. The woman said my room would be made up next.

At 8:30 p.m., we returned to the room once again to find it NOT made up. I again went to the front desk and asked for shampoo, conditioner and lotion. I also asked to be fully comped for the entire day. The girl took my information and said the manager would contact me first thing on Tuesday. This did not happen.

I requested full compensation for Monday April 15th. Also, the breakfast was not correct. I've been staying at HIE's for over 10 years. The Breakfast is always the same-biscuits and sausage gravy. There was no gravy on Monday. This too was reported. I have yet to hear from the manager from the 15th nor reporting this upon my return. An email was sent directly to them.

I am disappointed in this stay at this particular HIE.

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