Rated 4.1 out of 5 by 189
Rated 4.0 out of 5.0 Handicap accessibility
There were a lot of good things about this hotel. However, I will address the convenience for a handicapped individual. Since there are so many types of handicaps, it is difficult to meet all the needs. First, getting in the doors--automatic doors would be helpful, Going into the room, a simple wooden wedge would have been helpful to hold the door while wheeling or walking in with a cane. These doors could cause a fall.
I liked the short distance to the handicap rooms.
Secondly, the height of furniture can be a problem. It should be about the height of the handicapped toilet. My husband could not get out of the chair without help. The bed was quite high. (I'd recommend a split mattress that is half the size.) He really had nowhere comfortable to sit. Swivel, rocking, or rolling furniture is a no-no.
The shower was great for my husband. However, if a person's arm is paralyzed on the left, it might be impossible to get up. The towel rack (rm. 119) would be the handiest thing to grab--there should be a grab bar.
He didn't get into the pool due to time, but I was happy to see the lift.
Staff was really helpful. The only issue we had was when I was packing Monday morning, my husband walked to breakfast on his own. No one offered to help him--his language is very limited from the stroke--and he was still sitting with nothing to eat at the table. Two staff members were sitting at the table talking. If there is a sign for "service available", I would expect them to at least talk to him.
Since I know the manager reads the reviews, I would hope he might communicate any ideas to headquarters. It is not easy being a caregiver, and every little thing you do does help.
I would say more, but these are the highlights. Thanks.
September 2, 2015
Rated 1.0 out of 5.0 by RayKK Carpet soaked Room smelled
Air conditioner was leaking on the carpet causing the room to smell. Beds are old and uncomfortable.
August 28, 2015
Rated 5.0 out of 5.0 by GKS52000 Excellent location for WS open tennis tournament
Good value, excellent location, good service, comfortable bed.
August 24, 2015