Rated 4.1 out of 5 by 293
Rated 4.0 out of 5.0 by Weegl Convenient and straightforward
HI Express Ridgeland delivers on the promise of a clean room with general amenities. Rooms are very nice and provide ample work space. I will always stay here when coming to Jackson, MS.
October 2, 2015
Rated 4.0 out of 5.0 by jmo-stl Great room, worst mattress ever
The place was clean and nice, the front desk staff was great. The room was spacious and clean also ... until I sat on the bed and fell backwards into a hole! The other mattress in the room was great and the other side of my mattress was fine also but MY SIDE!?!?! It was horrible. The breakfast was okay with a better variety than most hotels but the pancake maker was broken and no Mayo available.
I would stay again for sure, just not in that room and I would be sure to test the mattress upon arrival.
September 29, 2015
Rated 5.0 out of 5.0 by Mz Griff Excellent Service with Comfort
The customer service was awesome and the rooms were extremely comfortable.
September 28, 2015
Rated 5.0 out of 5.0 by LP43 Best experience ever
The room was great, big and clean. Best nights sleep of our vacation. Staff super
September 25, 2015
Rated 5.0 out of 5.0 by Older Geezer Great staff.
Excellent stay !!!
Facility was clean and the staff we dealt with were excellent in all respects.
Will stay at this hotel again .
September 23, 2015
Rated 5.0 out of 5.0 by dhearn Great Location
My room was a little ran down, in need of fresh coat of pain. The staff at this location was fantastic, and the common areas where clean and tidy.
September 22, 2015
Rated 4.0 out of 5.0 by Jayc100 friendly staff but a little dated
I would recommend this property based on the staff and the location. the AC was not cooling well and the mini fridge did not work. We were in a mad rush, so I did not have time to notify the desk. I'm sure they would have helped in any way possible.
September 14, 2015
Rated 2.0 out of 5.0 by Noble357 Noisy refrigerator and rude staff
The refrigerator in the room (300) needed to be replaced and or repaired. It made horrible noises at it recycled on and off all night. This made it difficult to relax. Breakfast bar did not have any plates available. Guests had to eat their meals out of bowls only. Staff was aware and did not seem to care. I arrived early on the morning of Sept. 7, 2015. The staff present was rude and very sarcastic. His attention was more focused on his guest that was there with him watching TV rather than taking care of me the customer. This is not the standard that I am accustomed too when staying at any Holiday Inn hotel. During my travels in the future, I will skip this hotel in Ridgeland/Jackson, MS.
P.S. Staff did not recongnize me as a IHG Reward Club Member!
Loyal Concerned Customer
September 9, 2015