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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 496 reviews
82%
Recommend This Property

Ratings Breakdown

496reviews

  • 5 Stars
    290
  • 4 Stars
    88
  • 3 Stars
    39
  • 2 Stars
    46
  • 1 Stars
    33

Location, Location, Location

By

May 28, 2017

Although this hotel meets the standards of Holiday Inn Express, it is hard to access the parking lot and it does not show up on accurately in a map search. We got lost looking for the hotel.

It would have been better to locate the hotel a mile or so north nearer the more popular and safer shopping/dining areas.

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Right off I-55

By

May 27, 2017

platinumelite

It was clean and the staff was friendly.
had a problem with our bath/shower and did not realize it until I was about to give our kid a bath. The shower would not shut off to fill the tub and the drain plug was broken (bent and wouldn't close). I did not bring it up to the staff because it would have required a room change and we were at the "bath and bed" time. Anyone that travels with kids knows how difficult it can be to not have your typical routine and then adding even more stress... Apart from that it was pleasant. Oh the beds were pretty firm, not what I like, though I know I am one of few that doesn't like form beds.

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Great spot in North Jackson

By

May 17, 2017

Great rooms, clean and friendly! Best hotel in this area for the price. Stay here if you are in the area!

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Great Service

By

May 15, 2017

club

I will use this hotel whenever I am back in town. I will recommend this hotel to friends and co-workers. All staff was very friendly and professional. Rooms were excellent.

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Business Leisure

By

May 14, 2017

platinumelite

Great location to accommodate Business Leisure tavelers

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It wasn't a typical IHG Stay

By

May 11, 2017

club

While it wasn't a typical IHG Stay it wasnt terrible. I feel they were overwhelmed with travelers coming in for the tournament that weekend. In my opinion it seemed they were understaffed to have a full house on a weekend.

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Will not stay here again

By

May 10, 2017

This is the third time I've stayed here and I will never stay again. TV did not work, toilet did not work. Room had a damp smell. Waited 10 minutes for receptionist at front desk. Just a bad overall experience and I'm a frequent traveler.

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Bad service

By

May 09, 2017

club

Attitudes did not go with rate that was giving nasty uncleaned room

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Great Experience

By

May 08, 2017

Comfortable bed clean and nice room . The front desk staff was amazing helping with locations to restaurants and stores.

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Excellent stay

By

May 07, 2017

Excellent customer service. Location was convenient.

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Nice hotel and staff, not-so nice room

By

May 06, 2017

platinumelite

Overall hotel and staff were great. The room I stayed was definitely not up to par with typical, good quality at other HIE.

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Location

By

May 03, 2017

It was very easy for me to find. This was a 2 hour trip for us. I did not need to have a hard time to location my destination. My sisters were weary from the trip. You welcoming employees made it worth the traveling distance. The staff made sure we were comfortable as we waited on our room. We had arrived earlier then planned.

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