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Rated 4.0 out of 5 by 257 reviewers.
Rated 1.0 out of 5.0 by poor beds and service Stopped here for a two night stay to see Seattle. It took too long to walk to public transportation. Neighborhood seemed seedy. Hotel appearance from street looked seedy. One of our party dropped a jacket on a table in the restaurant checking on a tour. Within seconds the jacket disappeared. Of course no one saw anything and the staff were not helpful or concerned (Except for Ken) Jacket was never located. Beds were hard as rocks. July 6, 2014
Rated 5.0 out of 5.0 by Comfortable bed, great staff, and great service I especially liked the hotel providing both soft and comfortable pillows and labeling them as such. Nice touch. The staff was great. very attentive to my needs. The complimentary breakfast was a nice touch and had plenty of choices on the menu. I had a minor problem with the internet in business area but the staff were helpful in resolving the problem. They staff were very helpful in directing us to surrounding attractions and giving us several choices for transportation. Overall my experiences resulted in a very relaxing and enjoyable vacation. July 3, 2014
Rated 5.0 out of 5.0 by Great hotel value for seeing the sights of Seattle. Holiday Inn Express and Suites Seattle-City Center met and exceeded our expectations during our 3 night stay while seeing the sights of Seattle. It was convenient to Space Needle and monorail into downtown - - although most folks would be able to walk into downtown as well. As far as amenities go; the room met our expectations and the lobby was large and comfortable during the few times we used. The frontdesk staff was exceptional. The small restaurant (The Emerald Grill) within the complex was great. The best clam chowder we've ever had and among the best meals we had in Seattle. Cocktails and service also great. We would stay at this hotel again -- far better value than what we have experienced in the downtown area. July 3, 2014
Rated 4.0 out of 5.0 by Courteous staff The staff was very accommodating and courteous. The facility was well kept and clean at all times. July 2, 2014
Rated 4.0 out of 5.0 by Good Quality for the location I had a mixed experience, but overall, enjoyed my stay. I asked for a room away from the elevators-and the check-in clerk told me it was-but was actually right next to the elevator (room 530). The parking garage was awesome and I highly recommend you keep it. It was nice to out of the weather in a controlled area. The shuttle to the baseball park is a mess. I think if you are going to shuffle your customers to that business, you must get involved to see that they are taken care of. This is the first hotel I have stayed at, without a courtesy or shuttle van. Yuck! Lastly, I left my Kindle and the hotel housekeeper says he had it. I gave him my FEDEX number to ship it. This was Thursday and today is Tuesday. I am still waiting for it. I am grateful he took the time to send it to me, but I would have liked to have a tracking number so I don't have to call the hotel and ask where it is. I feel it makes me seem ungrateful and unappreciative. I would rather ask FEDEX where it is. Again, overall, I had a nice stay. Better when/if I get my Kindle. July 1, 2014
Rated 5.0 out of 5.0 by Great spot to leave for a cruise This was a great place to see Seattle and embark from for a Alaska cruise. Good breakfast and a safe location. June 30, 2014
Rated 4.0 out of 5.0 by Helpful staff, comfortable room good breakfast We arrived about 3 hours before check-in time and the staff couldn't be more helpful. We were a group of 9 and although our rooms were not ready, staff stored our luggage so we could do some sightseeing before check-in. When we returned about 5 hours later, check-in was quick and efficient. BTW, the transportation service that the hotel provided was superior in timeliness and service. The driver took great pains to locate us amid the chaos of the airport and got us quickly to the hotel.The free breakfast at the hotel had a good variety of cereals, pancakes and eggs. Our only complaint was that the juices were a bit bland . Our room was comfortable and quiet and was clean except for the stained carpet.. But overall our stay was pleasant and the hotel conveniently located so we could walk to the Space Needle and downtown waterfront areas. June 29, 2014
Rated 5.0 out of 5.0 by Great rooms,staff and breakfast buffet We were pleasantly surprised we had a 1 bedroom suite with 2 queen beds and 2 bathrooms. The rooms were spacious, clean and comfortable. The complimentary breakfast buffet was great with lots of options including pancakes, eggs, meats,toast, muffins, cereal etc. We were very pleased with the staff and our overall stay. They even let my aunt store her luggage here after our cruise free of charge until her plane left. We would stay here again :) You could also see the space needle out of our window, only a few blocks away. June 28, 2014
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