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Hotel Indigo Boston - Newton Riverside

399 Grove Street| Newton Massachusetts | 02462| United States| 1-617-9695300| Email Hotel
1-617-45434931-617-9695300
Hotel Review
Guest Reviews
Hotel Indigo Boston - Newton Riverside

Hotel Indigo Boston - Newton Riverside

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4

based on 1296 reviews
81%
Recommend This Property

Ratings Breakdown

1296reviews

  • 5 Stars
    615
  • 4 Stars
    360
  • 3 Stars
    147
  • 2 Stars
    97
  • 1 Stars
    77

Great Service.

By

November 20, 2019

club

Hotel staff was very friendly and welcoming. They even baked us home made cookies!

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A wedding night lodging mistake

By

November 16, 2019

After a night wedding and reception we looked very forward to our stay at Indigo Hotel due to it's convenience and reputation. However upon arrival we had nothing but difficulty. It began with no parking or entrance ability from the parking lot on a very cold night. Noone told us that we had to check in first before parking and there was no valet or spaces out front for check in parking. When we walked around the front with all of our items and in our wedding attire the entrance was extremely loud with blaring music making it almost impossible to speak with the front desk attendant. Fast forward to finally arriving at our room. All seems well, settling in for a romantic end to our wedding night only to discover that the toilet is broken and doesn't work. Called front desk and noone can help us as it is late. Told we can move rooms. Discussed the inconvenience of having to change clothes again and move rooms at the late hour and was hoping for a more responsive front desk manager. Hours lost on what should have been an amazing end to our amazing wedding day instead of having to negotiate with the front desk to do the right thing by us since they were well aware before we arrived that it was our wedding night. We have still not heard from upper management after our departure the following morning and would have expected them to reach out to us directly.

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November in Newton

By

November 14, 2019

We like a hotel with a pleasant staff and a great location. Newton Riverside meets our wants and needs.

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性价比很好

By

November 14, 2019

club

价格合理,停车方便,酒店工作人员态度非常友好。缺点是暖气和古今高速公路的噪音太大。

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Amazing

By

November 11, 2019

club

My wife and I stayed here just for a little weekend getaway and we couldn't have been more happy and thrilled with it. I would recomthis hotel to anyone

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Just Ok

By

November 10, 2019

club

Was in Newton 3 nights for business. Property and common areas look nice and were well maintained. Breakfast is good but overpriced for what it is.

The room was just ok. Safe was stuck open, TV remote was missing, decent amount of hair on the comforter, bathroom sink was very slow to drain, bathroom wasn’t super clean, and one of the light bulbs in the room was out. Electronic checkout didn’t work. On the upside, the bed was comfortable, the pillows were nice, the sheets were clean, the towels were decent. The staff were friendly and the WiFi worked well.

Overall just ok. They should look into QC for housekeeping.

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Hotel Experience

By

November 09, 2019

club

I loved your hotel. I have stayed there once before. I came back. Comfy rooms

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Don’t do it.

By

November 06, 2019

club

Extremely closterphobic layout from the lobby, to halls, to the rooms. Parking is not free and you have to pay for the option to cancel.
Room was kind of clean and looked like the ceiling was about to fall on us from water damage and we weren’t on the top floor.
Wanted to try the restaurant but there was 1 person trying to host, pour drinks, take orders and bus tables and presumably cook.
This was happening on a Saturday night while a band played.
Strange place. Owners being cheap most likely.

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Need a rug in room

By

November 06, 2019

Bathroom was tiny. And I was expecting more of a ‘landing’ when I stepped out of the elevator onto the floor. It felt very cramped.
The hotel is very conveniently located right off the highway.
Love the bar downstairs.

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Unfortunate booking

By

November 05, 2019

Rooms are outdated, dirty and in need of repair!
Shower head sprays water on the ceiling and therefore ceiling over the shower was peeling and moldy!

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Nice Hotel

By

November 04, 2019

Nice hotel. I had a nice stay and the bed was nice

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A Good Night's Stay

By

November 03, 2019

club

Overall, my experience at this hotel was a positive one. The only challenge I faced was trying to order room service. They didn't answer the phone after several tries and the menu in the room wasn't up to date, so when I finally reached them, I couldn't get what I actually wanted. However, once I did order, the food came relatively quickly and the staff was very friendly.

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