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InterContinental Beijing Financial Street

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Hotel Reviews for InterContinental Beijing Financial Street
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.3

based on 881 reviews
83%
Recommend This Property

Ratings Breakdown

881reviews

  • 5 Stars
    515
  • 4 Stars
    228
  • 3 Stars
    84
  • 2 Stars
    28
  • 1 Stars
    26

服务一流,床铺舒适

By

29 April 2017

platinumelite

前台服务非常好,还超出我预期提供了婴儿床,安静的房间。提供了水果和水,酒廊服务也不错。如果用积分换房能提供早餐那就完美了。

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服务一流

By

27 April 2017

club

礼宾部summer和前台梦露这两个小姑娘的服务态度,让我超级暖心。热情周到。主动帮我拿超级重的行李,主动帮我叫车,为我省去很多不必要的时间。快餐点了告诉我餐厅的位置,热情的把我送到电梯口。

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Mr. Gullo

By

26 April 2017

My preferred hotel in Beijing. Convenient for business meetings. Confortable rooms and excellent service.

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床铺舒适,服务及时,早餐不错

By

25 April 2017

platinumelite

基本符合洲际的一贯风格,服务到位。但是总觉得国内的洲际比国外的生硬一些,不够亲切,缺少些家的感觉。建议从服务细节入手,提升服务品质吧。

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位置卓越,房间安静

By

25 April 2017

位置卓越,房间安静。出行方便,前台和酒吧接待人员服务态度良好。
希望以后会员积分兑换房间能够提供早餐服务,增加入住好感度。

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比较满意的一次住宿体验

By

24 April 2017

前台人员服务态度很好,值得称赞。
但酒店客房、大堂等布置与设施稍老一些,是一个“小洲际”的水平,性价比中的“性能”有待提升

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设施陈旧,临街太吵

By

24 April 2017

club

酒店设施比较陈旧,临街的房间靠近二环,晚上噪音比较
提供的羽毛枕太软,缺乏支撑;没有一般五星级酒店有高低两个枕头;
预订的大床房,却被升级成了行政双床房,实际入住体验下降,考虑到只住一晚,没有多计较。

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服务周到

By

21 April 2017

体验很好,早餐丰富,房间宽敞,卫生间干净明亮,睡眠环境很好,服务周到,性价比很高。如果水疗服务提供的时候再晚一点会更好。

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Very helpful front desk manager

By

20 April 2017

club

She was the only person speaking proper English and she went an extra mile to help me recover my membership number for IHG Rewards

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服务细节有待加强,早餐二流

By

20 April 2017

club

很多细节性的问题不再多论,对商务客而言,没有美味的早餐和可以放松的行政俱乐部对整个入住体验有很大的影响

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硬件不错,服务质量不敢恭维

By

18 April 2017

酒店本身的质量还是不错的,客房的床铺和桌椅都很舒适,虽然是比较老的酒店了但房间并不显得陈旧,还是住得挺舒服的。
尤其值得赞扬的是行政酒廊和巨扒房,酒廊的风景很好,服务生心思也很细腻,看到我们带了电脑和手机的电源线,马上就给我们拿来了插线板,而且特意将插线板的线从台灯后面绕过来(这样线就不会挡在我们脚边上),非常体贴周到。巨扒房的正餐和点心都很美味,气氛环境也很好,相比起来餐费一点也不贵,算是物超所值。
游泳池也很好,人少,水干净,游得很畅快,而且更衣室和淋浴间都非常宽敞,是一次令人享受的游泳体验。
但是除此之外的服务真的很雷。说几件事吧:
1. 周末晚上的SPA从前台接待到按摩到收费只有一个工作人员,两人一起去却只能分开做按摩,那我就不明白了,酒店设置双人按摩间是干什么用的?

2. 做完SPA被告知消费超出了押金两百块,不能挂房账。因为是穿着浴衣就下来做SPA了没带信用卡,刚做完按摩又实在不想跑上跑下的,就打电话问前台能不能先挂房账上,明天再去前台刷信用卡,被告知不行,只要消费超出押金就不能再挂房账,只能当场结算。
感到比较震惊。我们住酒店很习惯在酒店内消费,之前在别家酒店(包括皇冠假日)有过很多次消费超过押金的情况,都是到退房结账的时候才发现,在那之前酒店根本没说过什么,更没有这种消费一旦超过押金就不能再挂房账必须当场立即刷卡的要求。而且押金几千,超出两百就不许再挂房账……不是不理解酒店这种做法,但是很明显就是把顾客在当贼防,让人感到很不愉快。

3. 早餐时在煎饼和煎蛋餐台让厨师现做一份,厨师示意我旁边有现成的。我表示还是希望厨师新鲜制作一份之后,厨师露出了很不耐烦的表情。不止一个厨师有这种表现。想吃一份新鲜热乎的餐品很难理解吗?既然不鼓励顾客要求现场制作,那就只摆现成的食物出来就好了啊。


还有些零星的小事,记得不是很清楚了,特别雷的就这几个。
总之,除了行政酒廊以外,服务总体挺让人失望的,比住过的皇冠假日都差很远,根本不符合洲际这个品牌定位应有的水准。高级酒店的硬件水准其实每家都差不多,比拼的就是服务。我在这家洲际体验到的服务,只能让我觉得这里性价比超低。完全没有再来住的欲望,也不会推荐朋友住这里。

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枕头选择多样

By

17 April 2017

club

枕头的可选择性很大,谢谢服务人员的提供。房间很整洁,工作人员辛苦啦。如果在非第一晚能够不把被子压入床垫下面,省得我再把他们掏出来就更好了。

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