Guest Reviews
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96%
Recommend This Property
Overall Experience
4.7
96%
Recommend This Property
Fair price and comfortable stay
ByGetAway
12 July 2020
We enjoyed our stay and we didn’t have to limit our time at the pool. We had a beautiful view!
Better guest services at check in
ByPSbusiness
12 July 2020
Check in went smooth enough, but that went downhill 2 hours after check in. After checking in, I left and went to take care of some business. While I was out, I received a call from the hotel front desk I had to return to the hotel immediately since my cc was not processed on their end. I had to stop what I was doing and return to the hotel so they could re-process the cc. When I went back to have the cc re-processed, I also found out they had changed the room key card so I was locked out. I had to request a new key card. Irony of it all is when I checked my cc, they had already process the payment when I first checked in. So when I went back to have the payment re-processed, 2 charges were posted on my cc bill. Very unprofessional on their end to demand I stop what I was doing to return to the hotel to process a payment; which had been already processed. No apologies from the guest service personnel.
3 Star Rating but could have easily been 5!!
ByLes'trodamus
09 July 2020
Poor check in by staff (Rose) no hi, no welcome...not anything to give a great first impression. However, on the other hand the house keeping, maintenance and grounds keepers were awesome. The hotel is actually very nice, the pool was great too. We only spent 2 days there and we left back to LA on July 6th. However, on July 8th...my girlfriend realized she left her Rolex in the safe!!! And we called immediately and spoke with Martha who assured us that they would find it and they DID. So StayBridge had a rocky start with customer service at the front desk but Martha and house keeping (AGAIN) saved the day!!
Excellent weekend
ByLidia
08 July 2020
My sister and I decided to get out of town to relax by the pool for the weekend. Our nephew came with us and everything was wonderful. Clean room, friendly staff, and nice pool. The social distancing and face covering was enforced which I was very happy about. I will definitely stay again and recommend anyone one.