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Rated 4.1 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Great location, outsstanding staff. Very good service. Friendly I was a guest for 2 nights. The shuttle took me to Snyder's and Nathaniel was an outstanding young man who came and picked me up. The night clerk recommended Snyder's and I sure was pleased. My stay was very comfortable, the room was and kitchen was ideal even for a single person for only a couple of days. This was my first stay at a Candlewood Suite Hotel, and I will certainly stay at others, I will recommend this one to my friends. Thank you. January 23, 2014
Rated 5.0 out of 5.0 by Pleasantly surprised business traveler I'm working a contract in the BWI area and stay Monday through Thursday. I pay my own expenses and decided to try the Candlewood BWI because of its' low rates and extended stay amenities (kitchen mostly). I've been very pleasantly surprised and will be staying long-term. This is my first experience with a Candlewood, and I am astounded at their efficient use of space in the rooms and facilities. I think the room is smaller than is found in many other brands, but has so much usable space. HDTV, DVD player, full fridge and microwave, 2-burner stove, dishwasher, and loads of desk space and storage. I love to spread my stuff around, with laptop, magazines, etc. and there's more than enough room. Plenty of convenient outlets too. Good Wi-Fi. Bathroom also has lots of counter space and shelves. Fitness room has 2 treadmills, elliptical, stairstepper, and Hoist weight circuit. They could use an upright bike machine - are you listening, Candlewood? There's nothing around the property except office buildings and parking lots, so you'll have to venture away for outside meals. It is quiet, though, inside and out. I thought it would be noisier as an airport hotel, but I haven't been disturbed. Highly recommended for the business traveler, esp. if you have your own budget. Easy to BWI, BW Parkway, 195/95/695. January 16, 2014
Rated 5.0 out of 5.0 Overall a great place to stay! Very comfortable and clean. I like the idea of having at least a place to prepare breakfast. January 11, 2014
Rated 3.0 out of 5.0 by Need new chairs Upholstery is worn out in every room. Other than that everything was great. January 7, 2014
Rated 4.0 out of 5.0 by Good transport to Airport This place is good for a short stay. I don't understand the lack of a Restaurant for guest convenience. It was New Years Day and many places that deliver were closed, so this was an issue. The staff was helpful, so if you need to stay for a night, you can depend on the transport to the airport. Friendly staff and transport driver. Overall a positive experience, but would prefer a restaurant, especially after travelling a few hours. When we inquired, the choices were McDonalds or Wendy's. January 5, 2014
Rated 5.0 out of 5.0 by Our Holiday Stay, 2013 We really were very impressed with this hotel, from the time we arrived and the staff, to the time we left. The only down side was the noise level between the floors. We happened to have someone that came in late and we heard suitcases and footsteps through the ceiling, not hallways or walls. Not much one can do about that! The rooms were clean staff friendly and the value was grand! January 4, 2014
Rated 4.0 out of 5.0 by Candlewood Suites Absolutely loved my stay. It was comfortable and affordable. No loud noises and I felt like I was in my own world. I am going back for sure January 3, 2014
Rated 3.0 out of 5.0 by Good bang for your buck PROs: - The free shuttle service was an amazing bonus to staying here, they shuttled our family all over town for FREE. - The staff was very nice and accommodating. - Very close to the airport CONs: - The room smelled like a bar ashtray even though it was a non-smoking room, other than that is was clean and neat. - The room only had 3 towels even though we made reservation for 4 people. (1 trip down stairs to front desk) - Lacked proper bedding for fold-out couch. (2nd trip down stairs to front desk) - Couch-bed mattress was very thin and uncomfortable, you could feel every spring and cross-bar. - No free breakfast, we had spent the previous week in a Candlewood Suites and they offered free "Grab-n-Go" breakfast daily, I expected all of their hotels to offer the same. If I had known they didn't offer such we probably would have stayed elsewhere, yes it's my fault for not asking when making the reservation but I assumed it was a normal amenity, most major chains like to keep uniformity. Overall it was a decent stay for the price, we will stay elsewhere next time we are passing through. December 18, 2013
Rated 4.0 out of 5.0 by Freindly polite staff Staff made for a great stay while away from home and during Thanksgiving holiday. Room did not have all that I am use to @ Candlewood Suites like kiychenware, however, staff made up for that with kind and accomodating personalities. Thanks for a great stay. December 5, 2013
Rated 5.0 out of 5.0 by Great Customer Service & Value! Overnighting on business and extremely pleased with staff, accommodations, and value! Thanks BWI Candlewood suites! Look forward to returning again... November 24, 2013
Rated 5.0 out of 5.0 by Candlewood BWI My family and I stay here at least 1 weekend a month and we have been doing so for months now and the rooms have always been excellent and very clean. Rarely hear people that might be next, above or below you. Staff is very friendly and knowledgeable. It's great because we can also bring our pet with us and the rates are excellent. Might not have all the ammenities that the bigger chains have but that's really not a big issue. I consider this place a hidden gem. November 20, 2013
Rated 5.0 out of 5.0 by Awesome Excellent experience. Wish my stay would have been longer November 18, 2013
Rated 4.0 out of 5.0 by service Staff attitude and service super as usual. room location very satisfied with November 14, 2013
Rated 5.0 out of 5.0 by Wonderful Staff We had a wonderful experience at the Candlewood. Our check -in staff were so friendly. We left our car at the Candlewood while we flew out of town for a little over a week. Had a great shuttle experience to the airport. I am handicapped, so I had a lot of extras(wheelchair and scooter). Very helpful drivers, to and from. When we arrived back, we made a phone call and they were there to pick us up within minutes. I will definitely be staying at the Candlewood the next time I fly. Thank you for such a wonderdful experience!! November 11, 2013
Rated 5.0 out of 5.0 by great serv ice My stay at Candlewood suites was great. It is a nice hotel, and the best part is that they allow pets.The rates were reasonable, and the hotel staff were friendly and helpful. It is close to most things and easy access to the BW parkway.I really liked the laundry facilities, and the snack bar. it was very clean, and the workers did an excellent job in cleaning details. The landscaping was beautiful and very well-maintained. I felt very safe beings that I was traveling with my sister. I would definitely stay there again if I go to Baltimore. Maybe a small tea kettle and firmer pillows would be good in case all you want to do is heat up water. The bathroom was real nice, but I think an exhaust fan would be a good idea to help keep any mildew down in the shower walls.All in all, it is a very clean hotel, and the suites are wonderful and a money saver since you can cook there. M.Caron - Fayetteville, NC. November 2, 2013
Rated 4.0 out of 5.0 by The Staff is very friendly. Ewa, Sydney, Harold and all the staff I've encountered have always been nice and friendly every time I've stayed at this Candlewood location, which is great because when you are tired from traveling a friendly greeting is always a welcoming gesture . The location is convenient, and though parking can be busy sometimes there's a slew of extra parking you can use literally just on the other side of the hotel. The hotel is Pet Friendly which is REALLY REALLY GREAT. Some hotels will say they are pet friendly then charge you $200 for a pet fee. I would say that those hotel should say they are open to pets, but not claim they are "pet friendly". I enjoy that the rooms has a kitchenette with a full fridge. I have always found the rooms to be clean, the AC always works well, and I have never smelled smoke in the rooms I have stayed in. This is very important to me as I am very sensitive to the smell of cigarettes, and being hot makes me cranky. I have not had the occasion to use the laundry facilities or the gym, but it looks clean and fine. The cupboard downstairs always has free coffee and most things you might want/need in a jiffy- milk, soda, snacks, etc. They also offer a shuttle which I have not used, but is a bonus for those who might need it. As an IHG Platinum, they always have a bottled water and a little snack when you check-in, it's not much but it's a thoughtful token all the same. I've never asked, but I have never been offered a room upgrade though I think most rooms are pretty much the same. I guess they could move you from a studio to a 1 bedroom, if it's available the extra elbow room would be nice. Be aware that Candlewood does not offer breakfast. Also housekeeping does not service your room everyday, which is fine by me as for the most part I specifically ask not to be disturbed and for housekeeping to skip my room. But this is just me, I clean up after myself and do not need new sheets or new towels everyday. (Really, unless you're a total slob, who does?) The minor quibbles I might have would be some parts could use a bit of spiffing up. Paint touch ups or tile re-caulking here and there and maybe if the leather chair has a huge rip in it it's time to replace it. I also wish they offered King Beds on some of the rooms. But compared to everything else, the hotel offers a very good value for your dollar. All in all, it's a great place and I would recommend it if you appreciate the nice staff, being a bit more independent and don't need other fripperies. October 31, 2013
Rated 4.0 out of 5.0 by Uncomfortable Bed// but great service the mattress had depressions and was very uncomfortable Everything else was good to great October 29, 2013
Rated 1.0 out of 5.0 by Front desk operation leaves a lot to be desired, room meets standards It was 11 p.m. I had an advance reservation. I'm a platinum IHG member with stays at multiple IHG brands in multiple countries, and this wasn't my first Candlewood Suites. With plodding, two-fingered keystrokes, the front desk clerk processed my entry into the hotel and laboriously prepared my key cards. Why? Check-in is as early as 3 p.m. That paperwork should have been ready and waiting eight full hours before I hit the lobby. That's what "Priority Check-In" is supposed to be, and it's allegedly a Platinum benefit. Nobody got around to it until I arrived from my third airline flight of the day and was bone-tired and wanting the room I'd paid for so I could get some sleep. The front desk clerk DID have time to tell me she was supposed to ask if I was there for business or leisure. I told her I didn't want to discuss it. She had time to tell me they liked to have my cell phone number so they could call me just in case I left my lights on. I'm not interested in giving that information out. This was supposed to be a brief interaction, after which we'd go on with our respective lives. Since she was in a chatty Q&A mood and determined to subject me to an impertinent 11 p.m. quiz about my personal life instead of letting me go to bed, I asked why my paperwork and key cards hadn't been prepared in advance per IHG's policy. She didn't respond to that, but handed me a paper bag (my arrival gift for being a platinum member), and directed me to the elevator. Once I got to it, I found no fault with the room's layout, cleanliness, or furnishings. The housekeeping staff did good work. That interaction at the front desk set such a bad tone that it colored my overall impression of the Candlewood Suites Baltimore-Bwi Airport. October 25, 2013
Rated 4.0 out of 5.0 by the cupboard is fabulous nice professional staff...I especially enjoyed riding with and talking to Jonah, a true gentleman. October 25, 2013
Rated 5.0 out of 5.0 by Beautiful room Very satisfied with this hotel. The room was beautiful with a full kitchen and utensils. I wish it had been closer proximity to restaurants. The hotel had a wonderful small store with a good selection, so my husband and I took it to our room and had our dinner. The front desk was very accommodating and offered to take us to any restaurant we wanted. Since it was going on 8 o'clock we decided to eat in. Worked out fine and we would definitely stay here again. October 22, 2013
Rated 4.0 out of 5.0 by Smoking Rooms The hospitality was Absolutely Fabulous!!!! However, we requested a Smoking Room and were very Disappointed with the Strong Smell of Nicotine in the room. The Room smelled horrible, however since we were from Indiana we made adjustments. We put Dryer sheets in the Heater vents opened the window and turned the heat on high then went to our car and retrieved some fabric Freshener spray. It helped alot, although we had to keep the window cracked for the entire stay. I still love the CAndlewood suites to pieces but was quite disappointed... October 18, 2013
Rated 4.0 out of 5.0 by Baltimore Stayed here for conference in Baltimore. Driver was friendly and access to light rail was great. Appreciate shuttle service to/from light rail and airport. October 8, 2013
Rated 2.0 out of 5.0 by Horrible Bed This was quite literally the most uncomfortable bed I've ever slept in. Everything else about the stay was ok... except for the sleeping part. Yeah... horrible. September 24, 2013
Rated 5.0 out of 5.0 by By fair the best bang for the buck If you are looking for a great price while at the same time not wanting to substitute quality, this is the place for you. All I can really say is, I'm making this place my choice for Baltimore/washington lodging. September 3, 2013
Rated 1.0 out of 5.0 by uncomfortable bed, not clean, service not good I would not recommend this hotel or ever stay here again. Room was very uncomfortable - Cleanliness was questionable & pantry had old fruit on the table and quite bare of other essentials. We were told we could take shuttle to drop off and pick up at restaurant the evening of our arrival. We needed to call three times for a pick up from restaurant. This made us get to bed later than expected for an early flight next morning. Shuttle was available following morning at time given for trip to airport. Unexpected comfort and cleanliness for a Candlewood Suites. I've stayed at these hotels in different States and it was great. August 22, 2013
Rated 3.0 out of 5.0 by Overnight stay Was not recognized as an IHG rewards member during check in. Was not assisted with arranging for a cab to live casino which was 10 mins cab ride from the hotel. Was granted a late check out for 2 pm but was told we beef to leave by 1 in the morning only after I called front desk to re-confirm late check out. In all the place is good to stay for an overnight visit. August 21, 2013
Rated 5.0 out of 5.0 by Staff and Rooms Very courteous and friendly staff persons. Room was clean and comfortable August 9, 2013
Rated 2.0 out of 5.0 by Could use some work I've stayed at this hotel for numerous nights in the past and never had any issues until this stay. 1) Ants in my room (224) 2) Power went out for two hours, no storms anywhere around, clear skies. Last time I stayed there (super bowl Sunday) the power went out for the entire game and no one knew why. 3) Very dirty under the beds 4) Bed extremely uncomfortable Not sure what happened but the experience was not a pleasant one. Again I have stayed at this exact hotel for over 3 to 4 weeks in the past, not sure if I'll be going back again. The staff was great as usual though. August 5, 2013
Rated 1.0 out of 5.0 by Joke To start my experience, while checking in I am made to initial a box that says that if I smoke I my room I will be charged a $250 cleaning fee - I do not smoke. I get up to my room and not only is there an ash tray with supplied matches but the room smells like a bar/dirty ashtray. I am a platinum member that has stayed in an HIG hotel for about 100 nights so far this year and my member preferences say non-smoking room but I am told it is all they have available. I made my reservation 3 weeks before the stay and this was the best they could do? This is hotel is considered an airport hotel with shuttles that run back and forth but there is no Business Center for printing boarding passes and they will not do it for you. I will not make this mistake again and will be seriously reconsidering the places I stay from here on in. August 2, 2013
Rated 5.0 out of 5.0 by Business Stay I truly enjoyed my stay here the problem was that we didn't stay at this property long enough. Whenever in Baltimore again I will stay at this property without a doubt. Everything was more than I expected. If you looking for a long term stay or just a week stay this is the place. July 30, 2013
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