From check in till check out, the most important thing that differentiates this hotel from others is the staff quality.
While checking in, the staff constantly apologized if they made me wait for
some time, or had to consult with a superior. I told them about my loyalty program name problem, which continued for 3 years and they promised to take care.
After I went to club lounge, the staff came to me and told that they were informed from reception that I have a problem. While I was sitting there 30 minutes, she contacted London by phone and changed the name. I did not expect such a service even from very top quality, guest friendly hotel.
Again while checking out, I was asked if I forgot something at the safe, do I have my passport with me, if they can clean up the room after I leave. This is the first time apart from "thank you for coming and see you again" words, staff made sure that I'm checking out as it should be.
The only minus is that I was neither greeted nor told bye while entering and leaving out the hotel by the door man. I was ignored completely both times.
Room Tip: Ask a room with Tverskaya view and upper floors if possible. Wifi is really slow, find the best plac... [Less]