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Rated 3.8 out of 5 by 882 reviewers.
Rated 1.0 out of 5.0 by Not a pleasant stay. Temp in room was too hot as the sun was beating down in room before we checked in. No A/C, open windows did not help. Adjoining door was open when we entered. Bathroom was not up to par with cleanliness. No Wifi, no television at all day and night. When ever we called to ask about t.v. and wifi we were told, it would be on shortly, soon, within the next hour, and in minutes. None of that was true. Was also told the manager would contact me about it. He never did. Bed and pillows were the only thing that was nice. 17 November 2014
Rated 4.0 out of 5.0 by My Short Stay My review maybe one sided as I refurbish hotel rooms. Like that they use Bath and Body products for complimentary personal cleaning. Holiday Inn Mid Town is an older property, amazing large rooms for NYC. The rooms need updating, No extra electrical sockets for computers and charging up phones. Draperies old and letting in the light. Only one light at the side of the bed (there should be two). Going to the another floor for ice was a pain and time consuming. Rooms just need updating, so does the lobby. Staff was helpful and friendly. The location was great! 17 November 2014
Rated 1.0 out of 5.0 by Extremely poor service, rude staff member I made a reservation on behalf of a young woman staying one night in the city. I asked, and was told by reservations and by the front desk staff, that I could use a credit card authorization form to pay for the room myself. Apparently, that's not the case anymore. It took 9 phone calls and 4 emails to straighten everything out. My guest was hassled at check-in, and I still don't have a satisfactory response from the hotel about why this happened. On top of that, one of the staff members was extremely rude. I, myself, will never use a Holiday Inn again. 16 November 2014
Rated 4.0 out of 5.0 by Good value Clean, with good breakfast and bar snacks, attentive staff, good location. 15 November 2014
Rated 3.0 out of 5.0 by Uncomfortable The room was hot and no mater what I did I could not cool the room. I had opened the windows and had the AC on but the room would not cool down. this made for uncomfortable sleep. Also, the wifi was slow and unreliable. i was on business and needed the internet. and had a lot of trouble doing what I had to do. . 14 November 2014
Rated 5.0 out of 5.0 by Great hotel! Loved the hotel! Newly renovated room! Clean! Comfortable! The only downside was the button on the room heater/ac unit was broken, so we couldn't turn down the heat. I would definitely recommend this hotel to friends and family. 13 November 2014
Rated 1.0 out of 5.0 by Bellboys worse service ever. Nice room and excellent location and internet connection. Too expensive to have such a bad service, bellboy show no respect for me, got to carried my luggage up and down, and get yelled by a bellboy as I did not take the taxi of his preference. 13 November 2014
Rated 1.0 out of 5.0 by Poor location poor service Location was poor for New York day visit Area has a lack of resteraunts close by Service and food in hotel poor 13 November 2014
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