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Rated 3.8 out of 5 by 765 reviewers.
Rated 4.0 out of 5.0 by Good hotel for west side Older building that has been updated. Rooms were clean and comfortable. Bathroom was old, but clean. Only problem was the elevators. They were very small and I had to wait long time to get a elevator. Recommend staying on lower floor so that you can avoid the elevator problem. Stairwells were dark, definitely need more light. 18 August 2014
Rated 4.0 out of 5.0 by Nice service Staffs are really kind, even though thers's some problem regarding room cleaning 18 August 2014
Rated 5.0 out of 5.0 by Great location! We stayed here in August with my young family and my parents. The hotel is wonderfully located just walking distance to many excellent restaurants and so close to Time Square. Food in the hotel was good but there are so many choices. I would recommend doing a circle line cruise to orientate yourself with the city. Thank you to Mr C for making us feel so welcome in the hotel. We would stay again if we returned to New York 17 August 2014
Rated 4.0 out of 5.0 by Pretty well stay All staff gived kind and nice sevices. I hope to visti again. 17 August 2014
Rated 5.0 out of 5.0 by Large rooms, quiet location We stay at many IHG hotels in NYC, and this has the largest rooms next to the Intercontinental. While the property is older, it is clean and well maintained. It is in a area where night sirens are little heard. Two blocks from the park and the subway. Many places to eat down on 9th ave. 15 August 2014
Rated 4.0 out of 5.0 by Unsure before arrival I was a little unsure about the hotel before we arrived. There were various negative comments on the net, but I have to say it was fine for my family and I. We were staying on the 17th floor of the front tower over looking the pool. The room had been renovated and was clean and comfortable. I can see how the room may be a bit dated for some, but it was functional and as I mentioned before, it was clean. The air con did work, but it was a bit noisy. Overall the room was good. The pool could do with opening a little bit earlier at say 9am, while it wasn't heated, it was fine on a hot day. Opening at 10am didn't really give you enough time before going out for the day. The location was very good, a little bit away from all the noise and people but close enough for you to in the middle of it with a 10 minute walk. I was surprised how close to Times Square we were. The park is only 5 minutes away Aa is Columbus circus metro. Being so close to the park is good when you are travelling with a 6 year old. Overall, much better than I expected. 15 August 2014
Rated 4.0 out of 5.0 by Good Central Location This hotel is a couple of blocks from Central Park & not far from Time Square & the Theatre district, although a short taxi cab ride to it, is reasonably priced. The staff at the hotel were all friendly & helpful. Being able to store our luggage before & after our stay was very helpful as it allowed us to explore more of New York City, before leaving town. Our room was a nice comfortable size, with nice King size bedding & towels. Our only dissapointment was we had asked for 2 Queen size bed, because of a 3rd person joining us. When we ckd in they informed us there were no 2 Queen size beds available but they would bring in a rollaway for extra cost. We didn't really have much of choice at that point. Other than this inconvenience & additional $, we did enjoy our stay. Might consider returning but placing our reservations directly to the hotel. 15 August 2014
Rated 5.0 out of 5.0 Great Visit Starting with Elizabeth at front desk, management needs to look at how many kudos she gets in these reviews, staff and stay was great. Pool on roof was major bonus.Location,room ( in towers )and value was great 14 August 2014
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