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Rated 4.2 out of 5 by 303 reviewers.
Rated 4.0 out of 5.0 by Business trip A banquet not a buffet for breakfast,and a great steak. Very attentive and friendly staff . Why not 5 stars then? The phone was not beside the bed. It was on opposite wall on a desk. But then again I'm nit picking T 15 October 2013
Rated 5.0 out of 5.0 by overall Really great stay. Awesome staff, great food and service. Nice room. More than I expected! 15 October 2013
Rated 5.0 out of 5.0 by Guest Experience Rating The only discomfort I felt was the fact that I was in a non-smoking room and had to go to bed quite late, so that I could go down for several cigarettes before going to bed. 14 October 2013
Rated 5.0 out of 5.0 by Great room, excellent fitness centre I asked for an early check in and was easily and cheerfully accommodated. The equipment in the fitness centre was excellent. Buffet breakfast was also as good. The staff were friendly and courteous. 14 October 2013
Rated 5.0 out of 5.0 by Exceeded my desires No matter what I asked for, the staff was quick to take care of my needs. Rain threatening? Here, borrow this umbrella. Need a cab in 15 minutes? It will be waiting. It was. I'll stay there again. 10 October 2013
Rated 4.0 out of 5.0 by Great Staff The staff were very helpful and crouteous with any and all requests. Enjoyed my stay. 09 October 2013
Rated 5.0 out of 5.0 by Terrific hotel The staff is very good. Everything was good, room, food, etc. Perhaps a tad more value as the rates were a little high, parking was paid for even for Platinums, and the food too was not cheap. There was a lot to entertain even a family: would be a great hotel to leave the kids and go do business. The mall is across the street meaning they'll have lots more to entertain themselves with. Very comfortable sleep, good beds. 07 October 2013
Rated 3.0 out of 5.0 by 5 night unexpected stay Good Day! We had unexpectedly stayed at this hotel for 5 nights as a result of a minor house fire. The hotel rooms were ok. - quite small actually for a family of four. I asked the front desk and they said this Holiday Inn is only equipped with double beds - no 2 queen rooms and /or suites. The ventilation in our room was also a problem. There were no visible venting system working in the bathroom nor was there a fan on/off switch. We chose this hotel as it was close to our home, and didn't have many choices near our neighborhood as our 2 young children went to school during this 5 night stay. We found it quite annoying by day 4 to check in and out at the front desk. As well, on 3 occasions when we went to our room the room passes were demagnitized. We then had to go to the front desk and provide more explanations and then have the room key activated again. The Breakfast Buffet on the other had was fabulous, as were all the staff in the restaurant. Very kind and accommodating! I would love to visit the Breakfast Buffet again without staying at this hotel. Very clean and well stocked. Thank you! 06 October 2013
Rated 4.0 out of 5.0 by Great location Very close to the subway and 401 but far enough from the craziness of downtown. 06 October 2013
Rated 5.0 out of 5.0 by staff very helpful i forgot my dress pants and shirt hanging up in the closest. lilly from housekeeping found them, boxed them up and had them couried to me within two days appreciate the help thanks 04 October 2013
Rated 5.0 out of 5.0 by Best hotel team in the world People make you feel welcome, not marble floors and poncy arches. Holiday Inn Yorkdale may not be much to look at and it's interior may not be of the highest splendour. BUT and it is a BIG BUT, the staff who work at this hotel make it a 6 Star experience. Show them respect - from the bus drivers to the room attendants to the bar staff to the reception staff and everyone else and they will do their utmost for you. In the IHG worldwide group, this is an absolute gem. Thank you! 03 October 2013
Rated 5.0 out of 5.0 by Most pleasant stay at a difficult time with a flood in home Enjoyed the stay and the service and staff very accommodating and very very pleasant Will do it again Thanks for being there when needed and to accommodate Alice 02 October 2013
Rated 5.0 out of 5.0 by Sept 27 2013 As always - wonderful room, wonderful staff... LOVE "my" hotel... 01 October 2013
Rated 5.0 out of 5.0 by great bedding Shower strength could be improved. It doesn't have alot of power and takes long to get shampoo out of hair 27 September 2013
Rated 4.0 out of 5.0 by Mrs J Lal Convenient location. Great shopping and easy access to subway to downtown. Rooms need a little updating. But beds were clean and comfortable. Would have liked to have more time to enjoy the terrific pool and hot tub. 25 September 2013
Rated 5.0 out of 5.0 Love this hotel I went to Toronto for business & my husband & son had a great time in the pool, whirlpool & playing table tennis. The staff are so nice & they let us extend our check out time. Very accommodating. The breakfast buffet was delicious. Great location for any buyers going to the fashion district on Windgold/Tycos. Nice to see staff that care. 25 September 2013
Rated 4.0 out of 5.0 by very nice reception staff and excellent location Excellent location near Yorkdale Mall and away from downtown noise and traffic. Very close to Pearson Intl Airport (Taxi 20-30 Minutes, C$37). Staff are very friendly at reception and restaurant and bar. Atrium although old still has nice and relaxing atmosphere (however needs refurbishment). 24 September 2013
Rated 5.0 out of 5.0 by lots of amenities great looking hotel. every thing was top notch. food was good. parking should be included. Thanks randy 24 September 2013
Rated 4.0 out of 5.0 by convenient, friendly was good location, easy to find. Room dusty! Door placement in bathroom is really tight (Room 235) otherwise, I'd stay again 23 September 2013
Rated 5.0 out of 5.0 by great place to stay! Very clean, friendly staff. Easy access to the Yorkdale mall right across the street. 23 September 2013
Rated 5.0 out of 5.0 by The best,! Excellent staff, very helpful . Loved the restaurant and the the hotel 22 September 2013
Rated 5.0 out of 5.0 by Great service, great restaurant Hotel was very clean, comfortable and we had an amazing steak dinner at the restaurant in the hotel. Would definitely stay again. 22 September 2013
Rated 5.0 out of 5.0 by Very nice stay After a few disappointing stays at various Holiday Inns, we decided to give them another try. .... and were pleasantly surprised. The staff was very helpful, the room was very comfortable (recently renovated) and the food was quite good. 22 September 2013
Rated 5.0 out of 5.0 by Thank You Holiday in Thank you for the wonder stay at your hotel. Everything was saticfactory. My wife and I enjoyed the accomadations (pool, meals ect.). Hopfully in the near future we will use your hotel. Thank the staff and service personel for a job well done. Sincerly yours Mr and Mrs Henwood 09 September 2013
Rated 5.0 out of 5.0 Neat and Clean room with abundant space. My Family and I enjoyed our stay at Holiday INN Yorkdale, in Toronto, Canada. the staff were professional and responded on spot for everything we requested. I would recommend to the Hotel Management to add Refrigerator and Microwave to each room. The reason is that I have been to many Toronto Hotels and most of them have Refrigerators and Microwaves in their rooms. Yorkdale,needs to catch up with them. I recommend this hotel to any one with or without family. Ahmed. 04 September 2013
Rated 1.0 out of 5.0 by Bad customer service checked in on Aug/31/2013 walked up to the counter about my reservations and from that moment i received the worst service i have ever had and i have stayed in this hotel in past more then 10 times i believe there has been some changes in employees not sure if the training was bad or i just got a bad Representative that day . In the past i have never had any issues with this hotel but after that night it left a very bad impression on me and my guest. sincerely Mr.Nezam 04 September 2013
Rated 4.0 out of 5.0 by great service want to complimet Ida at the front desk always helpful with a smile. One problem on this trip the TV was lacking alot of channels I normally received in the past 02 September 2013
Rated 4.0 out of 5.0 by Good Experience, Minor Mis-Communication at the front desk I don't often stay in hotels, I'm certain that became quite obvious when I went to check in between 12:00pm and 1:00pm. Check-in isn't until 3, which is something I did not know. Unfortunately I do not remember the name of the girl at the front desk, but she checked anyways to see if rooms had been cleaned and one had and we were checked into that room, which was amazing. She made the whole trip incredible. Now for the part that made it not perfect... I had requested an extra key and left the name of one of the Guests that were with me on this adventure to Fan Expo 2013, I was told it wasn't an issue that it be left at the counter as long as she had photo ID to retrieve it. Not a problem as she was driving up. When she went to retrieve the key she was told there were no notes, now keep in mind she had all information including the room number. My friends and I were forced to leave the convention at this point to go from Union to Yorkdale to see where the mis-communication had occurred. When we got back to the hotel I had gone to the front counter and was told that the notes were infact on the room and she was apologetic for the incident occurring. Not a huge deal, but it did put a damper on the festivities Friday. 30 August 2013
Rated 5.0 out of 5.0 by Wonderful Break! I had never stayed at this location but liked the thought of its proximity to Yorkdale since the purpose of our trip was back to school shopping. We were surprised with the comfort and quietness. We enjoyed one night in the cafe where we enjoyed burgers and drinks. Staff is very nice and eager to please. Will definitely be back at this location where you can enjoy the pool, pink pong, tennis, billiards, gym, etc.! 28 August 2013
Rated 4.0 out of 5.0 by Updates needed but nice hotel overall NIce hotel overall. The pool and whirlpool are very nice, the atrium is very pretty. The restaurant was a disappointment. I usually drink soda with my meals and just about every restaurant offers free refills. For the first time in a long time my refills were not included. The food was good but pricy. Yorkdale Mall is across the street which is very convenient, I don't get the parking though. $9.00? Really? Can't you just build the parking fee into the bill so it doesn't stand out? We're not in town. 28 August 2013
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