Rated 3.8 out of 5 by 62
Rated 1.0 out of 5.0 by Mike2358 Poorest choice in Alton IL
I booked a room in January for a visit in June. It came to my attention that their was a special rate for the event we were attending, but they would not give me that rate. The rate I booked in January was significantly higher than the on-line Best Rate Guarantee rate in June than in January, but they would not give me that rate, either. After we were given our room key, we opened the door to the room and either someone else was already using the room or housekeeping had not done anything. Bed unmade etc. We immediately went back to the desk and told them which was a great surprise. They gave us another room and two free breakfast buffett passes. The breakfast was horrid with powdered eggs, no less. There was a Starbuck's coffee dispenser in the lobby which was out of order with a sign posted that you needed to pay $2.00 at the desk when you served yourself.
June 7, 2013
Rated 5.0 out of 5.0 by traveler36 Riverbends best
This place is very clean, and has everything and more that you would expect at a classic holiday inn. Enjoyed my time there.
June 7, 2013
Rated 5.0 out of 5.0 by jc73 jc73
we stayed in the holiday inn on our way from chicago to wichita, ks. the stay was enjoyable and nice. food was very delightful.
May 22, 2013
Rated 5.0 out of 5.0 by MrsZ Great Surprise!
Usually stay at another property when in the area but they were booked. And it is good that they were. Enjoyed the indoor pool and hot tub. Liked the free drinks and breakfast buffet for being a Priority Club member!! Had supper in the Restaurant/Bar and it was very good. Enjoyed Karaoke in the bar Saturday night. Barmaid/waitress was alittle overwhelmed with the small crowd and when the wedding reception wound down and the crowd filtered in it didn't get any better.
May 3, 2013
Rated 5.0 out of 5.0 by Ahuchel60 Great food, great rooms
From check in to room to great food , total Excelllent experience.
May 1, 2013
Rated 5.0 out of 5.0 by MaryChicago 5 Star Service!!
I stayed at this Holiday Inn on business for a few days. The hotel itself is comfortable, and the rooms and amenities are typical for a Holiday Inn. However, the staff provided service at a level of a five star hotel. The staff at the restaurant who served dinner and breakfast were accommodating and wanted to make sure everything was exactly as I'd like. The front desk was helpful and accommodating. Housekeeping arrived just as I was leaving my room to check out, and seeing that I had a lot to carry, offered to help me with my bags. Other support staff inquired as to how they might be helpful. The staff here made my stay so pleasant, that I will want to return here when I come back to Alton. The food was also quite good, and I had good options whether I wanted something healthy or not.
This would be a great place to stay, either for business or for pleasure.
April 30, 2013
Rated 2.0 out of 5.0 by Disapointeddon A room next to the exercise room!
I was extremely disappointed in my stay. The room was comfortable, but the noise from the "ALL NIGHT" (#115) adjoining exercising room was extremely loud with people talking, the exercising rooms TV playing, and people running on the treadmills at all times of the night. In addition you can clearly hear the slamming of doors and the highway noise all night. I reconized that this could be a problem at check in and asked the desk clerk (Didn't really care) what time the exercise room closed. She told me it didn't "BUT IF IT TOO LOUD" let them know and they will close it!!! I am a PLATINUM MEMBER and stay at Holiday Inns a lot. This is one of the worst. Most Holiday Inns offer an "upgrade" for their Platinum Members. NOT THIS ONE! I asked for an upgrade when checking in and she told me that there was not one. (THE HOTEL WAS NEARLY EMPTY!!) If you stay their, don't let them put you in the "Government Housing" rooms on the first floor, the rooms are noisy (Highway/doors slamming) and aged. I will stay at the hotel next door from now on. I was very disapointed.
April 23, 2013
Rated 5.0 out of 5.0 by LarryP62568 Very hospitable for wedding gathering
Front desk very accommodating. Breakfast servers, excellent.
April 13, 2013
Rated 5.0 out of 5.0 by GregB2512 Good service good price
This is not our first time here good service, price, food etc. we will be back.
March 17, 2013
Rated 1.0 out of 5.0 by Sad33 Disappointed
My wife and I were extremely disappointed in our stay. We planned a get away for the weekend to relax and enjoy a few days away. The room was comfortable, but the noise from adjoining suites were so loud with slamming of doors and children screaming unsupervised. At one point, a small boy was bouncing a ball against our door. About 9pm I brought this to the staff's attention and 11pm, I personally went out to the hallway and sent the children to their rooms. Unbelievable! Although we were on the first floor, there was NO correction of this action. Later on in the evening, there was cigarette smoke barreling into our room giving us headaches. When we gave this to the attention of the staff, they said they definitely smelled it but there was nothing they could do although we asked specifically if they allowed any smoking when we payed for our room (because we have strong reactions to smoke with migraine headaches). They reassured us that there is a NO TOLERANCE policy, but this is definitely not the case. There is great tolerance for smokers. WE NOW NEED TO GET AWAY EVEN MORE!
We most assuredly will not be back!!
March 16, 2013
Rated 5.0 out of 5.0 by march13 great stay
This is the best place to stay in the area. There was alot of activities and great professional staff members.
March 2, 2013
Rated 5.0 out of 5.0 by Ahuchel60 Great staff, great service
great staff, always acomodating
Great service in lounge and food
February 24, 2013
Rated 5.0 out of 5.0 by Ahuchel60 Great service, bed and food
Always put me in a quiet area
Great food and service
Staff always trying to please
February 18, 2013
Rated 5.0 out of 5.0 by name Stay here!
Beautiful and clean hotel with attentive staff. Excellent breakfast (with eggs, bacon, sausage, fruit, french toast sticks, biscuits and gravy etc.) free for two adults per room. Ping pong and pool table. Indoor pool, whirlpool and sauna. Refrigerator in the room. HBO. Wi-Fi. Computer room downstairs. My compliments to employees Lucas and Ken at the front desk, and Cindy in the breakfast area! Look for the AARP rate:)
February 11, 2013
Rated 5.0 out of 5.0 by ahuchel Comfortable bed, great food
guest service and bar and restaurant personnel are always there for you.
January 30, 2013
Rated 5.0 out of 5.0 by Alan60 Great staff , hotel and food and beverage
Staff was excellent, in all areas.
Hotel, was in best shape , comparing to others I have stayed in, and I stay in Holiday Inn 3 days a week, min.
Food and beverage, was as good as any restarant I have gone too. Staff there was very accomodating.
I will be recommending to all my staff and technicians.
December 12, 2012
Rated 3.0 out of 5.0 by ftleeflyer great staff bad food
pool was undergoing painting and there was a pervasive odor throughout...had to change room to back of hotel where it was somewhat better....breakfast was very good but go eat dinner elsewhere!
December 5, 2012
Rated 5.0 out of 5.0 by MelinSTL Great Time Every Year
We have been coming up to this Holiday Inn every year for the last 5 years to spend the night after attending an annual birthday gathering at Fast Eddies. The staff has always been very friendly and very accomodating. We feel we are getting a great deal for the money with shuttle service to and from Fast Eddies and breakfast the next morning. I would highly recommend this hotel.
December 1, 2012
Rated 5.0 out of 5.0 by TEX60 Very accomadating staff. Clean comfortable room.
Very pleasant staff eagar to help. this was my 2nd stay at this hotel and i plan to stay again when traveling thru this area.
November 25, 2012
Rated 5.0 out of 5.0 by Texashammy Clean rooms, comfortable beds and great breakfasts
The beds were extremely comfortable. The rooms were clean. We had breakfast daily and it was excellent and had a lot of choices from the buffet as well as a made to order omelette. Not our first time to stay, nor the last.
November 16, 2012
Rated 4.0 out of 5.0 by trexsue69 tempature control
I like resting in a cooler room. The A/C was a little hard to work, but over all good. I would suggest on adding on to the hotel. To the back of it I would add a gaming area and new pool. This way members won't be disturb by the noice of kids playing. I say you add a water park like what the Holiday Inn did in Clinton, OK I think.
November 15, 2012
Rated 5.0 out of 5.0 by DBinCV Courteous and Excellent Service
Although I live in California, my family roots are in the Alton-Wood River area. When I have visitors come to the Alton area in numbers that cannot be accommodated at the family home, this is only one place I consider to lodge them. The accommodations and staff are excellent. I strongly recommend this property if you're in need of a place to stay in the Alton-Wood River area.
November 12, 2012
Rated 1.0 out of 5.0 by kicked Loud and Staff don't care.
I stay at this hotel about 6 times a year, sometimes more. On this stay I was placed on the first floor facing the highway. The room showed its age and probably could use some freshing up. When in the room you can easly hear conversations and the TV from other rooms through the walls. It was so bad that I had to run the hair dryer all night to cover up the conversations and TV noise. (There can's be much (if any) insulation or sound profing between walls.) After my first night (I stayed two) I went to the front desk in the morning and told the front desk about my noisy room. The hotel staff girl at the counter looked at me and smilled and proceeded to tell mllowing me that I was the only one that "she" had ever heard complaining about noise in that room. I requested another room and she told me that there was none. On another note the cleaning staff left me no replacement soap, shampoo or towels on the next night. I had to run the hair dryer untill 0400 the fowing night. I am nearing the platnum status with Holiday Inn club. I stay at many different hotel and motel chains throughout the USA. This hotels staff needs some training on proper customer service. I am very disappointed.
November 8, 2012
Rated 5.0 out of 5.0 by Espresso3 Staff is tops; nice ambience; great food at Franco's
I always stay here when in Alton and also try to stay at Holiday Inn everywhere, and have Priority Club.
Usually, I get exactly the room I need on the top floor at this Holiday Inn, and reserved my room 2 months ahead. But after an hour's rest, when I used the bathroom, the toilet handle was broken, and they said it was cracked so I had to pack back up and move to the floor beneath me. This should have been discovered by the maid who cleaned up after the previous customer. The dinners and lunches were good, but the scrambled eggs were cold at breakfast--Ok, I took them back and they brought more. The staff was great about everything--front desk took off from my room charge for the inconvenience, and waitresses are really great and friendly. They remembered me from before, by name! Thursday we had the OctoberFest Pork --delicious. We had our class reunion here on Friday night--really nice buffet of appetizers. Good drinks too. You can bet I will continue to stay here when in my home town of Alton.
November 3, 2012