Rated 4.1 out of 5 by 55
Rated 5.0 out of 5.0 by KB4985 Nice & Quiet
Tempurpedic bed was wonderful. Very quiet, clean room on 6th floor.
October 3, 2013
Rated 2.0 out of 5.0 by SBella123 A few improvements
The room that we stayed in was standard, however the toilet bowl would run. The most frustrating points where that we were woken up at 9am by housekeeping (despite not yet having checked out) and that the walls were thin enough to hear the next door neighbor. Also, there was a door connecting to the next room, and although it was locked, it made us, the two single females staying in the room, uncomfortable when the next door neighbor checked to see if it was locked at 2am.
Also when I checked in, instead of asking if I wanted the $10+ breakfast charge, the woman said "It is $10 for breakfast but I can give you a coupon" but was not given the opportunity to deny the charge until I asked her to remove it from the bill.
I've stayed at a few Holiday Inns but I was not satisfied at my stay here.
The commode was not filling so we had to juggle the handle, we told them at checkout, so we hope they fixed it,
We had considered asking to move rooms or even another hotel, but we were very tired from the 7 hour drive we didn't have the energy.
October 1, 2013
Rated 5.0 out of 5.0 by TimIsHuge Wonderful stay!
We arrived late and checked out late and the staff was nothing but gracious and helpful. Would definitely recommend staying here to anyone rolling through that part of town for the night!
September 26, 2013
Rated 1.0 out of 5.0 by angrier1 terrible customer service
We had arranged the shuttle service 2 hours prior to departure. When we got to the lobby we were told that the shuttle driver was also the handyman and was doing a job. No one offered to get another driver, call us a cab or at the very least apologize. We ended up being very late for my daughters rehearsel dinner. There were also ants on the lobby floor. I would never stay or recommend anyone staying there.
September 25, 2013
Rated 5.0 out of 5.0 by wgoff Always a pleasure to stay here
The staff is very professional and extremely courteous. It is always my pleasure to stay at this HI...Thanks and will see you again soon.
September 23, 2013
Rated 4.0 out of 5.0 by medny58 Excellent Staff
This was the last stop before home. Monicque (not sure of spelling of her name) was terrific and gave us a lovely room with access to a room very close with handicapped parking. Bryan assisted us with a problem in the room next door. We were concerned that the door was open for several hours. Sadly they had just trashed the room and left. My breakfast was very nice and server very sweet. My only complaint was the pool was to cold. The outback restaurant was very nice compared to my previous visits near where I live. The staff were great-bartenders and the manager (katie) who comped our meal just because of the long wait which was unexpected as the place busy.
September 8, 2013
Rated 5.0 out of 5.0 by Dave247 The Best of the Best
This hotel stands out for several reasons, but the one that means the most to me is the personable staff. They are all so friendly and welcoming. They are truly concerned with the customers comfort and security. Recently on a stay I was having a lot of problems with the wireless Internet. The front desk clerk arranged for me to connect my laptop directly to the wired connection in the business center so I could complete my work. That is true dedication to the customers needs.
September 8, 2013
Rated 2.0 out of 5.0 by AlwaysTravlin Noisy Atrium Until Past 11 pm
My family stayed at this hotel during our last vacation. We were given a room that overlooked the atrium. At first we were pleased with the room, it was clean and comfortable. We went down to the pool but did not stay long as the water did not appear to be heated (freezing!!). Upon return to our room we settled in for the night until a rowdy group occupied the atrium at 8 pm. We waited until 10pm to see if the staff would do anything to quiet the people, which they did not. I went in person to the desk to ask if they could quiet the group in the atrium and was assured that it would be taken care of. Nothing happened. It took 4 more phone calls to the front desk and was not until nearly 11:30pm until the party packed up and went to their room and the hotel got quiet enough for my family to get to sleep. We were, needless to say, very unhappy with this experience and shocked to receive such shoddy service at a Holiday Inn.
September 4, 2013
Rated 4.0 out of 5.0 by big10terp CONVENIENT LOCATION
We flew to BWI from Michigan to attend a service at Arlington National Cemetery. Having grown up in the Laurel area, I knew that staying outside of DC was a plus. Holiday Inn - Laurel West was a 45-minute drive to Arlington, and only a 30-minute drive to Annapolis. Tip: keep off I-95 south on Sunday evening
August 31, 2013
Rated 5.0 out of 5.0 by ADAMOS56 LUXURY
Very clean place, comfortable bed, great service, laxury bathtub
August 27, 2013
Rated 4.0 out of 5.0 by drsdandk Very clean, very quiet, good breakfast, not great service
We take a trip to this area every year for a conference and decided to try this hotel this year because of the bigger rooms and nicer pool than our usual Holiday Inn. The room was great - clean, big, nice beds. The breakfast was excellent, though service poor (no coffee either day and no interaction with waitstaff). The front desk staff was either made up of very shy people or ones who didn't really care to interact with customers - I'm not sure which. I was in and out several times per day and never got even a hello, which is not usual for Holiday Inns. Then, I waited so long to check out that I just gave up and left my keys on the counter.
My biggest issue was that the pool was closed. We paid about $30 more per night than we usually do in part because of the nicer pool. I feel that if the promised amenities are not actually available, the customer should get a discount of some sort.
Not sure if we'll stay there next year.
August 19, 2013
Rated 5.0 out of 5.0 by Bridgette39 Loved Staying Here
This was an absolutely beautiful place to stay. All but 1 of the staff members were so friendly and courteous. Great shopping nearby!! Would definitely stay here again.
The negative: the pool hours need to be longer and the lifeguard needs an attitude check.
August 15, 2013
Rated 5.0 out of 5.0 Room quality and Service
My husband and I stayed in a room with a King sized bed. Very clean and comfortable. We started each day with their breakfast buffet and enjoyed wonderful dinners at the outback restaurant without having to leave outside the Hotel.
The swimming pool is delightful and my husband enjoyed his daily work outs in the gym. We were able to keep up with all regular business and emails on line with their free WI-FI. The staff provided great service and seemed to really enjoy their work. We look forward to coming back to the Holiday Inn in Laurel, MD.
August 11, 2013
Rated 5.0 out of 5.0 by JohnB1947 Great BED!!!
Very comfortable Bed......A good nights sleep for three straight nights. Thank you!
August 7, 2013
Rated 1.0 out of 5.0 by monk50 Not the best experience there at the hotel. Shower was great.
Not happy was unaware that the rooms did not have microwave or refrigerator upon checking in the room. I am a diabetic and I did not have a refrigerator to store my needles. There was guest in the hotel with little kids from Boy Scout troops. Those kids were running down the hall knocking on the other guests doors and running away. I was disturb several times by them doing that did not get any sleep that night I stayed there. This matter was enough for me not to stay again. Then wanted me to pay $10.00 extra for breakfast. Thought at least breakfast was included with the price you pay for those rooms. Unhappy Customer!!!!
August 5, 2013
Rated 3.0 out of 5.0 by LLG44 Bad Wi-Fi Connection and Pass on Breadfast (unless it's free)
Loved the room and the location to the highway. Loved that is was connected to the Outback. However, the wi-fi connection was horrible in my room. Tried it on an ipad and Kindle and it dropped every five seconds. Also, I was confused as to way the pool does not open up until 2:00pm. Some people like a early swim without kids. I guess it was the location of the pool? So, overall good. Just no internet or morning pool access. Also, stayed for free using my points so cant complain much! Agreed with other reviews DO NOT PAY FOR BREAKFAST! Our room was not ready and she gave us breakfast passes.Which was very nice. It was ok but no work $10.00.Oh another nice comment, they don't have a fridge in the room but if you ask they will bring one and it showed up fast! However, that forgot to clean out the past users food. Yup,tried to end on a nice note ;-)
July 26, 2013
Rated 5.0 out of 5.0 by amrmlc Bed and room were perfect.
The location was perfect for my needs and staff were very accommodating. The breakfast buffet was so-so.
July 24, 2013
Rated 3.0 out of 5.0 by therid Tolerable is about all
These rooms were old, poorly maintained and crowded. The beds were not the comfort we expected & the cleanliness was not what I expected to find either. The staff had a tendency to be rude and would ignore customers. However, it was the place I was stuck so....
The price was too high for the lack of quality.
July 21, 2013
Rated 5.0 out of 5.0 by RUBYRED60 LOVE LAUREL WEST
i LOVE THIS HOTEL. I HIGHLY RECOMMEND IT. THE STAFF IS EXCELLENT.
July 19, 2013
Rated 4.0 out of 5.0 by Amy387 Good value with a twist
The room rate was certainly great, however it did not include breakfast. Our vacation plans changed and we were unable to get a refund of any amount for the unused night, which was a little disappointing.
July 6, 2013
Rated 4.0 out of 5.0 by MrP44 Nice TV, Bed comfortable.
No refrigerator in room, had to request one and it came the next day after a second call.
June 23, 2013
Rated 5.0 out of 5.0 by USMC79 Good Friendly Service
Very good stay, good service, nice room... Will stay again
June 18, 2013
Rated 5.0 out of 5.0 by GRANNY12 Convenient location and great customer service
The hotel is in a convenient location, we enjoyed the relaxed atmosphere and the friendly, helpful staff.
June 7, 2013
Rated 4.0 out of 5.0 by NJBizTraveller Great room & excellent value
I was recently there on business for 3 nights. I thought the room was great (large and clean) and the price was very reasonable, making my stay an excellent value.
The only letdown was that breakfast was not included in the price. A continental breakfast was $7 and "full" breakfast was $12. I had the continental breakfast the first morning. The selection for the continental breakfast was poor. I like to have fresh fruit, but there was none; not even a banana. After that I ate breakfast elsewhere.
If you come back to the hotel at the end of a long day, it's handy having an adjacent #and connected# Outback Restaurant. Although I don't care for Outback's institutional portion controlled food, it will do when you're tired.
June 5, 2013
Rated 4.0 out of 5.0 by Fruitytooty Nice Stay
I was very happy with my stay at the Holiday Inn, the hotel was a stop over was perfect for the night.
June 5, 2013
Rated 4.0 out of 5.0 by ChicoDusty35 Nice hotel
Hotel is very nice. Rooms are clean and well taken care of. (Except my room, 601 had a broken door handle)Breakfast in the morning is always tip top and the memory foam beds are the best I have slept on in a Holiday Inn. Hotel is connected to an Outback steakhouse which is nice because I didn't always need to drive to get dinner after a long work day. I always try to be nice to people, but their staff has a couple of rude desk clerks. The gentleman that checked me in was awesome. He was very funny and also dressed very nice. You could tell he enjoyed his job and was proud of it. A couple of the young ladies at the counter gave me a good amount of static over getting an extra room key, looking up a coworkers room number, and opening the "24 hour" fitness room for me at 11 am. Other than that I would recommend this hotel.
May 9, 2013
Rated 4.0 out of 5.0 by Jr58 Good job as always
I currently live and work in the Middle East and have for 2 years. When I do return to the US on leave Laurel West HIE is my first stop. Quick, fast close to Dulles Airport its perfect. I have never been disappointed at this location and I hope that never changes.
May 5, 2013
Rated 4.0 out of 5.0 by alien78 Surprise
I thought that all Holiday Inns Express offered a free breakfast or at least a free continental breakfast. I even paid for a coffee. I was under the impression that this was a staple feature at all Holiday Inns Express. My main attraction to this hotel was the availability of a smoking room plus the Outback restaurant.
May 4, 2013
Rated 3.0 out of 5.0 by LN302 mixed feelings
no refrigerator in room
first day we were missing the tray to hold the coffee packet, when we went down to mention it at the desk, one lady kept saying the grounds are in a filter packet but the second one understood and the gentleman at the coffee counter gave us two coffees, the second morning we had no coffee cups
One lady at the front desk was very unfriendly and stand offish
One server in the cafe was extremely helpful and kind, we saw her both mornings and the afternoon of the cocktail hour for the CW wedding
we were disappointed that we couldn't swim in the morning or early afternoon
May 3, 2013
Rated 5.0 out of 5.0 by MarioLeoBilly Laurel West
Our stay was both comfortable and enjoyable. We also enjoyed the ability to be able to walk to Outback Restaurant.
May 1, 2013