Rated 4.2 out of 5 by 114
Rated 5.0 out of 5.0 by WFIguy Home away from home
I stay here often on business trips, the staff treat me very well and I have excellent rest each evening while there
June 3, 2014
Rated 5.0 out of 5.0 by Bill_ great hotel
friendly, helpful staff, good food in the restaurant and cold beer in the bar, excellent breakfast buffet. Will return on other visits to Laurel
June 3, 2014
Rated 5.0 out of 5.0 by Little Bella Girl You guys never fail
Been an IHG Member for 25 years and this property is GREAT. This trip I was thanked several times for being a Platinum Member. Plus, its great to have an Outback next door. Nice place to stay. Great place to stay.
June 1, 2014
Rated 2.0 out of 5.0 by Sleepless in Laurel Beware of parties
The first night of our stay there was a party that awoke me around midnight. I called down to the front desk a little after 1am to be told that "Unfortunately, the party will continue until 4am!" The music was so loud that the vibrations could not be shut out even with pillow over my head. It was a repetitive tortuous thudding. I called the front desk again around 2:30 and this time they were able to get the volume turned down so I could fall asleep. Although, the party spilled out into the parking lot afterwards and so around 5am there were horns blowing and loud noises outside. The next morning I was told that there it was a group from Ghana and that they had left, and although there was another event scheduled for that night, there would not be any music involved. I did remain at the hotel one more night and slept very well that night (although this was partly from lack of sleep the night before!) Probably should not have paid for the first sleepless night, but the manager wasn't all that interested in doing much to compensate.
May 28, 2014
Rated 5.0 out of 5.0 by ben4me13 excellent
Great customer service and welcome. the restaurant staff also very friendly and great service
May 9, 2014
Rated 3.0 out of 5.0 by Cheer Nik Ok Stay!
The room could have had a few fixes the corner of the wall and the bathroom was in need of a patch. I was not happy with the front desk staffing, there was a line of people and only one person working.
Small pool limited hours, the pool is also in the middle of the dining room.
The breakfast buffet was OVER PRICED and under staffed and slow service, no bowls no syrup, etc....
Outback food was good!
April 30, 2014
Rated 5.0 out of 5.0 by M. Ice Comfortable bed and great staff
My stay was an excellent experience. The staff were great. The beds comfortable. The food was good. It was very clean. I will be staying there every time I am in town.
April 16, 2014
Rated 4.0 out of 5.0 by Ed from Bergen County NJ good room, good service, poor wifi
We stayed here because we participate annually in a nearby hockey tournament. The rooms are nice and clean, the location is perfect for us and I believe the mattresses have been upgraded. The overall value has been downgraded a notch because breakfast is no longer included. The wifi seems poor, one bar signal strength in my room. A call to the front desk confirmed that indeed the wifi was turned on.
March 26, 2014
Rated 5.0 out of 5.0 by erkey Extra great service
From taking reservation checking in at night
Over and above
Maid service great
Free breakfast great service
Checking out great
Best service ever
March 23, 2014
Rated 4.0 out of 5.0 by older man Comfortable
The hotel was very clean and comfortable. I was very surprised to find out that breakfast was not included in the cost .
I have been traveling for business and pleasure for over fifty years and find that this was the first hotel to charge for breakfast.
I think this policy should be changed.
March 15, 2014
Rated 4.0 out of 5.0 by Mr. D Clean, comfortable room & great staff
I have stayed here at least 50 times in the past year when I visit the DC area on business. It is very conveniently located just off 95 and only 30 minutes from DC.
Most importantly the entire staff is professional, courteous and friendly, from Brian and Natasha at the front desk to the food servers. The hot breakfast is good selection and good quality.
My room has always been very clean and comfortable.
March 9, 2014
Rated 5.0 out of 5.0 by rfevans Last minute first visit
I needed to get a dog friendly room close to an area hockey rink. I found this property to be very, very convenient to I95 and to the rink. It is also dog friendly. The staff is very pleasant and professional and efficient. Having the Outback Steakhouse attached to the hotel is a major plus. The rooms were very well appointed. The breakfast was not the best I have found at other IHG properties...I was slightly disappointed. The selections of healthy items was almost non-existant. There were no bananas, no skim milk, no oatmeal...things like that. There were lots of fattening meats, eggs and potatoes. The food service staff were very, very busy, but still polite and efficient. But then again, I did not stay there for the breakfast. There were a number of county police cars parked in the parking lot. I felt better when I saw them. The front desk staff were very quick at both check-in and check-out. I will definitely stay here again if I need to stay along the I95 corridor again.
March 7, 2014
Rated 5.0 out of 5.0 noise
My first night was not the best. I had gotten up at 4:30 AM to fly to Baltimore. A large number of children were there at that time. They had a dis-jockey, he said he would stop at 10pM, but didn't until 10:30PM. Therefore my expectation was for 10PM. Then after he did stop the children was laughing and talking loudly outside my window. It was a difficult night and a very early morning the next day.
The children, with adults with them, should have been told to be quieter so others could sleep. The adults there were no better than their children. This really upset me since children generally will be quieter if the adults had told them to be more respectful of the other hotel guests.
This is the second year this has happened.
February 24, 2014
Rated 4.0 out of 5.0 by Eric20194 Comfy
Nice beds, linens and pillows! Fairly quiet. Only thing missing was a bedside plug to charge phone .
February 24, 2014
Rated 3.0 out of 5.0 by cothran good and bad
Front desk staff was Amazing when it came to helping ne get business done. One night worker in particular was very kind and helpful to all. ! ! The staff that walked around with walkie talkies yelling into them in many lamguages during a very important event tuesday night was very disruptive. Rude and disrespectful! !
The fire alarm and no one checked on anyone before/during/after at 4am one night. No announcement that we were ok. Just stood there freezing. After an hour told someone set it iff smoking. No im sorry. Nothing. There were hundreds in room that slept through it. Two in our grouo have hearing problems. They could not have heard it.
One night there was over 50 plus teenagers in the area out by the pool having a dance party until after midnight. Music was louder than a huge bar. Many guests asked to have the music turned down and were ignored told quiet time was 10pm. One woman in her room had a panic attack from it. It was terrible. I was on the 5th floor and could hear it.
I felt the only staff that cared were the front desk but when we complained nothing was done. We were a huge group over over 1103am guests there for a . Pop machines were empty I lost $20 in them day shift front desk refunded once. Then said silly you should have learned yiur lesson after the first day. Out $20 is ridiculous. each floor and same problem.
February 23, 2014
Rated 5.0 out of 5.0 by Omar44 Great staff & great value.
I have already stayed few times at this hotel, and my next stay will be in the same hotel, whenever I am in this area.
Each and every time the staff was very nice to me and very helpfull at check-in and check-out. They always offer a bottle of water, what is very convinient when I need to take my medication (in many hotels, the water is not offered or when I asked, they do not have it). Breakfast was also very good.
February 17, 2014
Rated 4.0 out of 5.0 by JOHNE9 Mush nicer stay
I've stayed at a different Holiday Inn closer to my office in Beltsville (MD) and the rooms are average, the restaurant food is expensive, the bar is outdated, and the overall comfort level is average. The employees are the only plus.
The hotel stay in Laurel was extremely different. In fact, from now on, I will be booking my time at this establishment even if I have to drive another 15 minutes. It is certainly worth it. You cannot beat the fact that there is an Outback Steakhouse located immediately adjacent to the establishment. That's ALWAYS a plus.
January 27, 2014
Rated 5.0 out of 5.0 by cbman1 the bed & service was great
the staff was great & accommodating, and area was quite & relaxing
December 27, 2013
Rated 1.0 out of 5.0 by Janet1945 Very bad experience
We have the room 313 just next door to the party guys. It was a terrible night... with a lot of stress because we have afraid when the people on the party was bang, bang in our room door, instead if I call 2 times the front desk to inform them about the noise. We feel very insecure and unsafelly. The front desk people apologize
but I thought they want laugh at us. We cannot give a good recommandation of this Holiday Inn.
December 20, 2013
Rated 3.0 out of 5.0 by DJK51 Lots of noise from party at pool area
When we checked in I requested a room in a quiet area of the hotel. The desk clerk did tell me there was a party scheduled until midnight but the noise should not reach our room.
Even though we were on the 4th floor of the hotel, the noise from the main floor pool area carried very loudly to our room making it difficult for our children to sleep. I had to turn on the very loud heater in the room to mask the music.
The room itself was very dusty and the shower was leaky.
Several electrical outlets did not work.
Very conveniant location just off I-95.
Very conveniant to have outback steakhouse attached.
Front desk was very nice, professional and concerned about our stay.
December 18, 2013
Rated 3.0 out of 5.0 by equipsale Return after year of absence
It has been a year since I last stayed at this property. Still have great front desk people and clean lobby but tends to go down hill from there. When last here it seems as though they were doing some remodel and it appears that they may still be in the remodel mode. The mattress was the best part of the room.....memory foam. Otherwise the furnishing are worn. Bathroom shower fixture was leaking and the ac / heat system was noisy. Bathroom sink was outside the bathroom area and had little to no surface space. Outback Steakhouse attached is convenient for quick bite to eat.
December 14, 2013
Rated 5.0 out of 5.0 by Dino082429 Holiday traveler
The lady at the front desk was excellent her friendliness and her professionalism. I also want to compliment the lady at the breakfast bar. They both made the stay feel nice.
December 3, 2013
Rated 5.0 out of 5.0 by Dad38 Great sleep and great service super breakfast
Great place to stay staff was very polite and helpful with every aspect of the stay
November 26, 2013
Rated 5.0 out of 5.0 by Bill5907 Great stay!
Stayed here while on a business trip. Courteous and efficient staff. Very clean, comfortable room on 6th floor. Fine breakfast with good variety. Great experience!
November 5, 2013
Rated 4.0 out of 5.0 by Chuggs tv ease of use
only complaint was poor tv remote service. not able to change channels or volume consistently. exchanged the remote and still same problems.
November 3, 2013
Rated 5.0 out of 5.0 by godlytina Very Nice Hotel
Friendly Staff and very comforting. Staff was warm and was very concerned about making my stay comfortable and relaxing. Only downfall noisy couples next to my room. Rooms were very clean. Hotel was just very nice. Gas station and outback steakhouse restaurant on site was very cool. Loved the buffet breakfast and Cappicino Cafe and pool. Wish the pool had later and earlier hours.
October 21, 2013
Rated 3.0 out of 5.0 by Jusonemo Rate dispute
I booked two rooms on line through the corporate website. The rate I got required prepayment. We checked in and no one told me about any rate change. When I checked out I had been billed $20/room more than I had been quoted. I showed the clerk my email confirmation and she said they did not have any rate like I was quoted. I advised her that my credit card had already been billed for the quoted rate. It took some discussion but the clerk finally adjusted my bill to the quoted rate. Another issue was we checked in late at night and the air conditioner in one of the room did not work. Too late to move our stuff to another room.
October 20, 2013
Rated 5.0 out of 5.0 by Donte36 Great staff and Comfortable bed
I love to stay at this hotel. They have to best customer service and excellent breakfast.
October 19, 2013
Rated 5.0 out of 5.0 by giants1975 great
Just great place nice workers and just laid back.....................................................................................................................
October 17, 2013
Rated 5.0 out of 5.0 by KB4985 Nice & Quiet
Tempurpedic bed was wonderful. Very quiet, clean room on 6th floor.
October 3, 2013