Rated 3.8 out of 5 by 431
Rated 2.0 out of 5.0 by GGgg27 Poor management
Notwithstanding having booked and prepaid for the room, no room had been allocated for our use. If a room has been prepaid, and for that matter if you charge for the first night in the event of a no show, any customer will expect a room to be available on arrival, even if that time is only just before check out time.
Also, the paperwork I received at checkout indicated that GBP52.22 was paid. On reviewing my bank statement, I note that for some reason you converted it to AUD at an unfavourable rate and without my permission. As the account billed contained only GBP (no AUD), I was required to convert the AUD you billed back to GBP.
I expect you to reverse the AUD billing and charge in GBP so that your error does not result in any cost to me.
I hope you understand why I could not recommend your establishment. to anyone, no matter how much I might dislike them.
July 22, 2013
Rated 4.0 out of 5.0 by MrsandMissTraveller Excellent location!
Excellent location, right beside Hyde Park. 1min walk away from Gloucester Road Tube station.
We got an Executive Room - didn't really notice any difference to any other room I've stayed in before at other Holiday Inns - although it does have a mini bar and they give you a bath robe!
Well worth it for the location alone :)
July 22, 2013
Rated 4.0 out of 5.0 by gregorypic Excellent location
Excellent location - next to Gloucester Rd tube station with access to anywhere in London and direct to Heathrow. Good breakfast if you beat the crowds. Dirty windows marred the fantastic view of London from our room and resented having to pay extra for wi-fi.
July 21, 2013
Rated 5.0 out of 5.0 by Trini1111inLondon Best concierge ever: Alan at the Holiday Inn Kensington
Thank you again and know all your hard work and efforts were very much appreciated. You my dear man, and the staff of the Holiday Inn, Kensington, YOU ALL MADE the Holiday Inn experience. I thank you and hope to see you all on my next visit to London.
July 20, 2013
Rated 1.0 out of 5.0 by seanmac hated it
Still waiting for the customer services manager to call me about the issues I had when I stayed, checked out early poor! poor! poor! I wont be staying there again.
July 19, 2013
Rated 5.0 out of 5.0 by Jenz18 All round first class experience
Stayed here as a weekend treat with my 12 year old son using my rewards points so I didn't really expect any special treatment among all the "paying" guests. BUT I couldn't fault anything about the hotel. Check in was busy but I got individual attention and didn't feel in any way rushed. The receptionist couldn't have been more helpful or courteous.
The room was a twin room which wasnt huge but was quite big enough for our use. We were only in it to sleep. And it was clean and comfortable, although the beds are a little hard for my liking. Air con worked fine.
The concierge was so helpful and seemed to know every bus and train route in London.
Fantastic location for the museums and th Royal Albert Hall (proms).
As breakfast didn't come with the deal we bought vouchers at reception. Children eat free which made breakfast excellent value. The choice of hot and cold food was outstanding and really well cooked and presented.
I have earned Rewards points by staying at smaller Holiday Inns and HI Expresses outside of London and have mixed opinions of these. some have been very good and others have left a lot to be desired in standard of room and food, and quality of service. But my experience at H Inn Kensington Forum was quite exceptional. Can't fault it. Thank you.
July 19, 2013
Rated 2.0 out of 5.0 by rmscuba forum
no free wi-fi,will ,look at other places in the future bob
July 18, 2013
Rated 4.0 out of 5.0 by ALbatross2013 Quicker service required
Service at the front deak is often slow with not enough people working. We had to wait some time on arrival and for other matters.
The rooms are small. In spite of two requests the air conditioning was not fixed. The hotel has a great location and most staff are friendly and helpful. It is unfortunate the overall picture is spoilt by poor attention to details.
July 16, 2013
Rated 5.0 out of 5.0 by honkytonkwoman God value and enjoyable stay
Had one night stay for concert in Hyde Park. Excellent price compared to surrounding hotels. Pleasant area. Nice rooms with all usual facilities, and decent breakfast. Great views from 26th floor
Very impressed with Francesco at reception who went the extra mile to make us feel welcome. He speeded up our check-in taking us to Business Centre, He changed rooms to get us 2 rooms close together, and was very chatty and personable.
July 15, 2013
Rated 5.0 out of 5.0 by Yucca Very suitable for what we wanted
Generally vey good.
We would have liked a lighter food menu in the evening, particularly during th hot weather.
July 13, 2013
Rated 1.0 out of 5.0 by Shingwai Disappointing Service
I booked 2 rooms for my family of 4 for 2 blocks of dates on 30 June - 2 July and then 6 July - 8 July at the same Holiday Inn Kensington Forum hotel with a view of leaving a piece of idle luggage which we didn't need for our interim trip to Netherland and subsequent retrieval on 6 July. But it was to my disappointment that I was charged £14 for it. When I checked out on 2 July, I made a serious request for assignment of 2 consecutive or opposite rooms on the same floor upon my return on 6 July so that we could took easier care of our youths and asked the counter staff to note it down against our 6-8 July booking, but only to find that my request was totally neglected when we checked in again on 6 July evening. Even the then counter staff was surprised and could not understand why my request was not attended to, though it was marked against my booking. In the end, we were assigned 2 rooms on different floors on 15th and 16th floor. It was very inconvenient as my wife and I had to go between floors frequently to attend to our children. Also the rooms on the 15th & 16th floors are considerably smaller than we had on the 4th floor before and do not have a fridge as expected of a 4-star hotel, which costs £184 per night for a standard room -- surely over-priced and not a good value for money.
Also, the hotel does not provide free WiFi, nor in the lobby reareas, which is now very basic even for a low-priced B&B. The quality of breakfast was below par, not reasonably better than a Holiday Inn Express. And the service attitude of the hotel staff was so indifferent that I was never greeted or treated as a Priority Club member there, so I would not consider it again for my future stay in London. A really bad experience overall.
July 11, 2013
Rated 5.0 out of 5.0 by Marie86 Competitive price and good facilities
We had a very comfortable room with an excellent view over London. The bed was very comfortable and I appreciated the range of soft and firm pillows as at the time I had a very bad cough but was able to sleep by stacking up the pillows. Provision of towels and toiletries very generous compared to other places we had stayed.
July 6, 2013
Rated 5.0 out of 5.0 by SAL2046 The Holiday Inn changed location
We had a great stay at the Holiday Inn Kensington....we just had to find the hotel first.On our last visit to the Holiday Inn Kensington the hotel was steps away from the Tube stop. When we walked down Crowmwell street, we saw the location, but it had a new name. We quickly located the new location for the Holiday Inn Kensington. Great service and rooms in the new location as well. Kensington is a wonderful location to stay in London.
July 6, 2013
Rated 5.0 out of 5.0 by Baruch Muy buena estancia
Muy buena recepción, limpoieza, ubicación cercana a supermarket, restaurantes y boca del subte
July 5, 2013
Rated 3.0 out of 5.0 by Bazzerp DREADFUL STAFF
The stay at the hotel was acceptable unfortunately my granddaughter left her "bunny" at the hotel and my troubles began in trying to get it back.
Many phone calls later,being told stories,hearsays,untruths and bare-faced lies "bunny" was returned home at a cost to me of roughly £40.
If this is London hospitality its a wonder anyone wants to visit because I am ashamed of the treatment I endured.
July 5, 2013
Rated 4.0 out of 5.0 by Simulcast Staff helpful
Room a bit small, but staff very helpful in extending my check out time.
July 3, 2013
Rated 3.0 out of 5.0 by LLConsultancy great room but problems to get it
excellent room and facilities although very disappointed that the free platinum member upgrade took 2 1/2 hours to allow entry to the rooms particularly when this was arranged two days in advance and I had two children in tow.
July 3, 2013
Rated 4.0 out of 5.0 by sarav11 Good Experience
Enjoyed my stay at the hotel. Few points that could probably help in improvement of service:
1. The breakfast was great. However, there was a queue of people waiting the entrance, with no one at the counter to note the room numbers, even when there were plenty of vacant tables.
2. The concierge was not very helpful, was actually a little rude. (The anglo-african, wearing glasses)
3.The laundry bag& list are not automatically replaced after each time we give clothes for laundry.
July 3, 2013
Rated 4.0 out of 5.0 by lokobianca Great Stay
Only stayed one night, was a quick leisure visit. Location is good enough, we used the subway to get everywhere and the subway station is very close to the hotel.
Got a nice room on the top floor, WOW what a view we had! :)
Was a very windy day, though the double windows did great.
Only unfortianate we had was the water pressure of the shower, it was extremely weak, did not like this at all.
Overal great hotel, would reccomend it. not sure if i would stay again due to water pressure, not sure if this is because of top level?!
July 1, 2013
Rated 4.0 out of 5.0 by 2Voyagers Great Location
The best thing about the Kensington Forum is its location very close to Museums, Underground, and Hyde Park area. The room was adequate, bed comfortable, and view pleasant. Reception staff were not super helpful at times, but concierge and luggage store personnel were very helpful.
The charge for Internet usage is high..... Surely a big chain hotel could provide free wifi , when other much smaller establishments include wifi in their much cheaper packages!
June 25, 2013
Rated 3.0 out of 5.0 by Infidellic Fine, nothing special
Having stayed here a fair few times on business I can at least say the experience is consistent. The hotel is fine and well placed very near the Glouceter Road tube station and a short walk from South Kensington. The surrounding area itself is full of flyers for "escort services" which might not be great to explain to small children but literally a 3 minute walk will take you to the nicer evirons of Kensington and not far beyond that Knightsbridge. The restaurant selection nearby is ok but a bit limited - again walk to South Kensington or simply go more central. The museums and Hyde Park are not that far a walk away and pleasant for a summer stroll around.
The hotel seems very popular with *large* groups - notably US Air Crews, elderly Americans, teen Americans and large tourist groups from south-east Asia. I have never had problems with noise in or around my room from any of them but the lobby can get very crowded and noisy most mornings. If you're adverse to large groups you may want to consider a smaller hotel.
Whilst the exterior of the hotel doesn't look great it's perfectly fine on the inside. Staff are generally friendlier in late afternoon than later in the evening/night at which point they tend to get a touch grumpy and less helpful. I have almost always had my platinum membership recognized at check-in with cheerfulness and the usual benefits. The "upgrade" to an "Executive Room" is questionable as an upgrade as I certainly wouldn't pay for such a room - they're nearly identical to standard room.
The room itself is fine - the TV picture is often terrible on the HD channels ( and often doesn't seem HD ) but acceptable on the SD channels with a reasonable range of standard British free-to-air channels and a few international. Given that Freeview ( brand name for British free-to-air digital TV ) has 50 channels, 24 radio stations and 4 HD channels the range is a little limited. The TV is also ridiculously slow to respond to the remote control.
The bathroom amenities are fine although the water pressure in the shower is pretty poor.
June 24, 2013
Rated 4.0 out of 5.0 by Boniperu10 Very good location for our visit to London
I am very disappointed as we joined the Priority Club many years ago and this holiday stayed in 3 Holiday inns - Scotch Corner was wonderful, Yolk was also excellent and Kensington Forum was great but we look on line and we have no points and are now told we must book direct with he Hotel , we were never told this so feel very disappointed.
June 24, 2013
Rated 2.0 out of 5.0 by rjw51 Holiday Inn 13-15th June 2013
This is a very large hotel with impressive views from upper floors. The room layout and amenities were adequate although fittings a bit worn. Many people I know still feel internet access should be bundled in the price although I acknowledge it worked well. Half of the bedrooms overlook one of London's busiest roads (Cromwell Road) and, although double glazing has been fitted, these are not good for light sleepers as the traffic noise is intense. The hotel was also let down by the presence of some odd smells coming from the bathroom (my room 605) that suggest plumbing is not what it might be. Overall this was not as consistent as I have previously experienced from this chain.
June 23, 2013
Rated 5.0 out of 5.0 by lu50lu lu50lu
great location and excellent service.
Close to Glouster Rd station and walking distance to many attractions and restaurants.
Staff helpful and willing to answer questions and give directions.
Would definitely use this property again.
June 23, 2013
Rated 2.0 out of 5.0 by celtictraveller Avoid some of the 2nd Floor
Have stayed her a lot and also ran training events and small conferences at venue.
Normally good but on this occasion was put in room 201. Truly awful, looking out into some sort of kitchen fan extraction unit or similar, a flat roof and someone’s discarded laundry.
Did not complain, on business, tired and work to be done so thought of moving was slightly worse than the discarded laundry or whatever it was.
June 21, 2013
Rated 4.0 out of 5.0 by Fred456 Problem phone line
Unfortunately having over a thousand phones causes intermittent faults.so said the engineer when visiting to find the fault in my room phone.
And no wifi that was free!
June 19, 2013
Rated 5.0 out of 5.0 by allyc123 Short and Sweet
The room was smaller than expected...not much room to move around but was clean and comfortable.
June 18, 2013
Rated 5.0 out of 5.0 by welsh013 Wonderful Hotel and service
We always stay at Holiday Inn Kensington Forum.
The Hotel is absolutely amazing, from the moment you walk into the Welcoming Forum to being shown to our lovely Room, which is always so clean and immaculate.
The breakfast is the best ever.
We return there time and time again when visiting London and find it the ideal hotel placed near all what is central to london.
i.e. parks, tubes, buses ,pubs , restaurants are all within walking distance.
June 18, 2013
Rated 5.0 out of 5.0 by islandgal great location and service
I was traveling on business but had some extra days in London to tour with my daughter. The hotel was just one block from the tube with 3 lines stopping at the station, including the direct line to Heathrow. The neighborhood was great with several restaurants in walking distance and the hotel staff was extremely helpful with dining and transportation suggestions.
June 17, 2013
Rated 4.0 out of 5.0 by badger5 staff good
front desk helpful as were baggage staff. Noise in Central London always present and curtains did'nt quite fit to "black out" light. Room a bit on the small side ,thought as gold member would have been larger, otherwise okay
June 17, 2013