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Rated 3.9 out of 5 by 790 reviewers.
Rated 4.0 out of 5.0 by Value for money in a great area The Hotel is very well situated and value for money. Next to restaurants, shops and an underground station. The Hotel Foyer was excellent and the check in staff and concierge were very friendly and helpful. The gift shop was an added bonus as was the gym. The double glazing was efficient and kept out the noise. Overall a very pleasant stay. July 21, 2014
Rated 5.0 out of 5.0 by Experience at the hotel Overall our stay was good. Wifi has served our needs. The concierge and baggage area were very helpful. Housekeeping cannot be contacted by phone for our personal needs. July 20, 2014
Rated 4.0 out of 5.0 by Very Friendly Staff The Staff were extremely courteous and helpful...Thanks. Very close to various parts of London Via the Tube. July 20, 2014
Rated 4.0 out of 5.0 by A truly international hotel In terms of size this is is a colossus. If you like the atmosphere of large, busy international hotels then this is the place to sit in the coffee shop and people-watch during the day. Given the diversity of visitors and its sheer size then it is remarkably well run. OK, the rooms are a bit claustrophobic, you have to wait in line for breakfast at certain times but the chance to meet and enjoy a beer with people from all over the world more than compensates. Don't sit in your room in the evening - get out and make new friends! This hotel represents the demise of Facebook..... July 20, 2014
Rated 5.0 out of 5.0 by We are frequent travellers The Holiday Inn - Kensington Forum is in a great location as it s a 2 minute walk from the Gloucester Rd tube. The staff are friendly and Hendrik the Concierge is extrmely helpful. He organised a very good rate for a luxury car to the airport and is very approachable if you need any assistance. The rooms are a little tired but are a good size compared to other London hotel rooms. The beds are comfortable and the hotel is in a quiet location which makes for a restful sleep. We are business travellers and will definitely return again to this hotel. July 19, 2014
Rated 5.0 out of 5.0 by Great service We were particularly impressed with the concierge service. The concierges were knowledgeable and helpful in every way, and everything they advised us about turned out extremely well! July 19, 2014
Rated 4.0 out of 5.0 by Good enough I did a late booking in the middle of summer so not much choice in the price range I was looking at. This was a bit more expensive than I had hoped for, but still I was very satisfied with the stay. The only drawback that I cared about was that the aircon was a bit too noisy. But when using earplugs I slept like a baby. July 18, 2014
Rated 5.0 out of 5.0 by Great Hotel Loved this Hotel, room was larger than expected and very comfortable. Close to trains and buses, staff very helpful. July 17, 2014
Rated 3.0 out of 5.0 by Most UNCOMFORTABLE BEDS of ANY hotel in the WORLD!!!! The London - Kensington Forum must have decided that buying "mattresses" that would last a century was more important than guests actually being able to sleep on their mattresses! I spend almost 100 nights a year in hotels all over the world, and I can honestly say without any hesitation that this hotel has the MOST UNCOMFORTABLE beds of ANY hotel that I have ever stayed in anywhere in the world!!! If you are only there for one night you can probably get by, but God help your back if you have to spend more than one night trying to sleep on these torturous contraptions! After two nights here, I can barely walk the next morning!!! Never mind that the rooms in this hotel are smaller than most walk-in closets in some hotels, so that the infernal "bed" takes up 90% of the floor space! If there was any free floor space available in these closet sized rooms I'd sleep on the floor just to avoid what their beds do to my back!!! July 17, 2014
Rated 5.0 out of 5.0 by A Suite Treat My wife and I stayed in one of the Suites on a Friday and Saturday in June as part of a birthday treat. Our accommodation was not quite ready as we arrived a little early so we were shown to the Exec. lounge for refreshments. After only a short while Suite was ready. If anything it was a little more spacious then expected - a large entrance vestibule leading through to a lounge area, separate work-station space, a good size bedroom, bathroom with walk in shower and bath, and a separate toilet room. Everything was spotlessly clean, bed was very comfy, ample beverages/water - didn't use the mini-bar, nor the iron! Regarding food, we had only breakfasts in. Service was very good, and there was a very wide selection of food. Being buffet, no excuse for not fuelling up. The Hotel location is particularly good for Earls Court, which we could see from our lounge/bedroom, say 15/20 minutes walk, and is five minutes max. to Gloucester Road Tube station. I would describe the atmosphere generally in the hotel as relaxed, though efficient. From our two night stay, we were very happy with all aspects of this hotel. July 16, 2014
Rated 4.0 out of 5.0 by Lovely stay and brilliant view Great for a stay in Kensington, close to museums, and tube. Fantastic views comfortable rooms. July 16, 2014
Rated 5.0 out of 5.0 by very nice experience my wife and I stayed here for 3 days and enjoyed every minute. everywhere was spotless and ALL the staff were helpful and very friendly. the bedding spotless, bathrooms as well and though the bedroom are on the small side you find you have all the things you need. we where upgraded to the 27th floor through my gold IHG and the views are breathtaking. breakfast we could not fault at all. plenty of choice in all departments. it was our 49th wedding anniversary and we both would love to return for the big 50.P&J. July 14, 2014
Rated 4.0 out of 5.0 by good but not excellent Toilet blocked but was immediately resolved....breakfast was really good and certainly a welcome included feature. Room small but par for the course with london. Bar served good food at reasonable rates which makes a nice change.If I needed to visit the area again I wouldstay again, but only with the free breakfast. Tube station around the corner. July 13, 2014
Rated 2.0 out of 5.0 by Will not come again Although I am a gold member of ICH Group, and have stayed in many properties all over the globe, but this property was the worse especially the front desk officer (check inn personal). I did not feel that i was treated as loyal member of ICH. I definitely will not stay there in future. July 13, 2014
Rated 3.0 out of 5.0 by Good service Very busy time when arriving at 7am, check in staff were brilliant & bags dropped in secure area to await our room being ready. However being a type 1 diabetic I need a to put my insulin in a fridge and when our room became available our fridge did not work. Twice mentioned to staff with the second time being told that fridges don't need to work??? It was suggested I could leave all my insulin in the fridge downstairs & no understanding that we also would like to keep other things cool as we were staying 8 nights. This hotel has a lot of flight crews who stay one night, but doesn't seem to know how to handle long stay. We were moved to a room with a working fridge & enjoyed the rest of our stay July 12, 2014
Rated 3.0 out of 5.0 Noisy doors and paper thin walls Great location and near the tube, doors slamming was the only detraction. July 11, 2014
Rated 5.0 out of 5.0 by Overall as good as in the past despite a major problem On arrival after going to the theatre at 23:30 we found the room not fit for purpose due to the extreme heat and a lack of air-conditioning After several telephone calls to reception over a period of one hour and having been given the run round with misleading statements and false promises we were given the key to another room. This did not work!! I went to reception and had another key "cut". We finally went to sleep in a cool room at 24:45!!! Overall we enjoyed our stay but this was an extreme example of not to treat a client July 8, 2014
Rated 2.0 out of 5.0 by Dated I stayed at this hotel about 25 yrs ago. I believe there have not been any updates to the property. In fact, the pillows and beds may be the same. An indicator around the pillows states one is soft and the other firm. They are the same, about 3 inches thick and completely uncomfortable and unacceptable for this kind of property. July 7, 2014
Rated 4.0 out of 5.0 by Review of stay Reservation information was NOT what we were told when we checked into the hotel. Front desk agent said we would not have breakfast in our rate BUT reservation clearly stated we were paying for breakfast. Front desk person said we did not have membership in IHG Rewards club. He was clearly wrong!! Breakfast personnel were helpful about things in area. July 7, 2014
Rated 5.0 out of 5.0 by Beautiful room excellent breakfast Room at 26th flat with wonderful view into London, high quality and reach breakfast July 7, 2014
Rated 5.0 out of 5.0 by Spring visit for exhibitions Once again an excellent visit for the Ideal Home Show, also a craft show in Islington. Rooms & Food up to the usual standard, plus exceptional help from the bell staff with our bags & the concierge service who arranged car service for us to & from our events as my wife can't use black cabs. Young Italian maître d' in the restaurant was a very pleasant girl, very friendly & charming who let me practise my Italian on her! Still no disabled toilet on ground floor plus no access to the one in conference centre! Access to standard toilets on mezzanine very awkward for disabled person who can't negotiate the stairs. Very difficult to call the only lift that accesses mezzanine and in any case no disabled cubicle in the ladies when you get there! Very bad! July 6, 2014
Rated 4.0 out of 5.0 by Great Location! This is a great hotel in the best location--close to museums, restaurants, entertainment, etc. The area is safe and very pretty. While the rooms are somewhat small (compared to US), the hotel is lovely. The staff is great. You cannot go wrong staying here! Loved London! July 4, 2014
Rated 5.0 out of 5.0 by Great staff My personel experience was very positive, from the location adjacent to the underground (Gloucester Road station less than 100 yards away), to the walking distance to Hyde Park. I was able to visit everywhere in London within minutes. From the Hotel to RAF Hendon was about 45 minutes or less and that was the longest ride for me within London. I also found the staff to be both helpful and friendly. I particularly wish to thank Peter, who was the concierge during most of my stay. He was very knowledgable and patient with my constant questions. I strongly feel that if and whan I return to London I will stay at this hotel again! July 3, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Nice clean room ,very helpful staff ,great breakfast .good location July 2, 2014
Rated 4.0 out of 5.0 by Great view from the top floor .... .... shame it was to the west and the planes coming in to Heathrow, would have preferred the other side. Internet access, typical of UK, is very expensive - £25 for 2 days, £21.95 if premier gold status. MUCH, MUCH cheaper in other countries!! July 1, 2014
Rated 4.0 out of 5.0 by Too many noisy guests with abnoxiously loud and misbehaved children The hotel should locate large family groups with many children in a separate block from business travellers and normal guests. July 1, 2014
Rated 5.0 out of 5.0 by Good Experience Overall very good value for money, parking available and convenient position in London! July 1, 2014
Rated 1.0 out of 5.0 by decent BUT.... Decent room and good food in the restaurant and pub. BUT, after reporting a missing purchase from my room to the manager and security I never heard from anyone again. It's not like a HUGE purchase went missing, only around a £50 black clutch, but no response? Horrible experience, wont stay there or any Holiday Inn property again. June 30, 2014
Rated 2.0 out of 5.0 by short business stay The hotel is in a good location being right next to the Gloucester Road tube (you can't hear the trains from the room). The rooms are small and an executive room is about equivalent to a standard room elsewhere. Internet was at an additional charge which was high (£10 per day) and not particualrly fast. Although there are 7 (or 8?) lifts, sometimes the wait for a lift was lengthy (over 5 minutes in one case). June 29, 2014
Rated 5.0 out of 5.0 by A great place to stay in central London We have stayed in this Holiday Inn on two visits to London and you can't beat the location and services. You can find many places to dine in the immediate area. You are close to three lovely Royal Parks. The hotel staff and concierge services are the best. We will be happy to return to this hotel. June 28, 2014
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