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Rated 3.7 out of 5 by 134 reviewers.
Rated 4.0 out of 5.0 by Really loved the breakfast Good lighting, newer decor, and floor-to-ceiling windows in the rooms. Useful desk and armchair. The heavy drapes block out the light well. My room wasn't cooling down. They put me in a new room with no problem. There is a type of central air system that doesn't seem to get as cold as an individual in-room AC, but my new room got down to 72-73 F, which is rather comfortable. Parking in front of hotel is very limited. There is a parking structure behind the hotel only a 1-2 minute walk. Close to lots of things in Phoenix area. Great breakfast buffet with 2 kinds of eggs (no egg whites), 3 kinds of breakfast meat, fruit, juices, breads, etc. There was even a small apple cobbler-type dish on the first day which was very enjoyable. Wish all hotel breakfasts were this good. Plus, very few hotels have a buffet as nice as this one. August 25, 2014
Rated 1.0 out of 5.0 by NO A/C! What hotel in the Phoenix metropolitan area has no air conditioning in the middle of monsoon season? Well the Holiday Inn in Phoenix Downtown-North fits the description. It was a miserable stay to say the least. I even had dinner in their restaurant in the lobby and the bartender had a fan blowing on her the entire time. Unfortunately, it was only blowing around hot air. The same held true for the A/C unit in my room. I did not sleep well at all. August 25, 2014
Rated 2.0 out of 5.0 by No parking rooms were clean The location is a bit scary at night and there is very few parking spots at the hotel. You have to park behind the building at night and walk back not safe!! There was NO internet service any where in the hotel that was very frustrating. The rooms were clean! August 24, 2014
Rated 5.0 out of 5.0 by wonderful stay My experience was wonderful. I was in Phoenix to drop off my son at Grand Canyon Univ and it was recommended by the school to stay there. After a long drive from Los Angeles to Phoenix, the comfortable bed, spacious room and wonderful staff was such a welcomed comfort. August 23, 2014
Rated 4.0 out of 5.0 by Great Hotel and Staff The hotel is great and the staff is very nice. However the only complaint I have is that the A/C worked well the first night and the other 4 nights it did not work well at all. August 14, 2014
Rated 5.0 out of 5.0 by Extremely welcoming front desk personnel The men at the front desk were both welcoming and informative. The even exceeded the required guest treatment by calling my room to inquire as to whether everything was as expected and to ask whether there was anything I needed. August 14, 2014
Rated 4.0 out of 5.0 by Not So Bad Room, hallways, grounds were very well maintained. vending and ice machines all worked. Staff was great. Only issue was connecting to the internet. it didn't like our ipads and iphones, or our windows 8 laptop or tablet. Cant say it wouldn't work with anything else, but sure didn't like our combinations of technology. YES, great place for the money, great location also. Lots to see and do around the neighborhood. August 8, 2014
Rated 4.0 out of 5.0 by Company event with numerous rooms. Had some confirmation modification mix ups but the staff went out of their way to get it corrected and get everyone accomodated. Kudos to the staff, especially Manny. Great job turning it into a positive for everyone. Awesome food in the Soleil Bistro. August 7, 2014
Rated 1.0 out of 5.0 by early morning moving If you'd like to sleep past 6:00 am chose another hotel. Maintenance moving furniture... dropping things at 6:45 am. Front desk stopped it asap. But when you pay for a room, you should be able to sleep. August 5, 2014
Rated 5.0 out of 5.0 by Nice hotel, GREAT people Truly one of the best front desk staffs I have ever encountered, nice and friendly, not pushy. Even made sure my frequent guest number was on file. This was hospitality as it was meant to be, warm and welcoming. I wasn't crazy about the AC unit, it ran all night even when not cooling - didn't have an "auto fan" setting, but really not a big deal. Again, I can't stop applauding the front desk staff, I encountered 3 different people and they all set the standard of excellence you'd be proud of. August 2, 2014
Rated 4.0 out of 5.0 by comfortable bed overall good experience. with the eception of the climate. it was too hot in the room. and i had to bring my own fan. July 29, 2014
Rated 5.0 out of 5.0 by Front desk service The evening front desk clerk (Manny?) was very friendly, claimed to recognize me from previous visit (probably true - I recognized him). He came to the room himself to fix our cable connection - and quickly. The morning desk clerk not so much. Was testy when I asked for late checkout, not very friendly. July 29, 2014
Rated 5.0 out of 5.0 by Great Place The friendliness of the staff and the helpfulness of all of them was great! The room was very clean and very up to date. I really enjoyed my stay here July 29, 2014
Rated 2.0 out of 5.0 by A Disappointment Stayed 2 days in mid-July, and were sadly underwhelmed by this hotel. Not up to previous Holiday Inn's that we had stayed in. Granted, the front desk staff was welcoming and helpful, but the overall experience of this hotel was lacking. When paying for a hotel, you expect a certain level of service that makes you feel your money was well spent. Two examples of our disappointment: 1. We called room service at 9:00am and asked if they could make up our room, as we were expecting guests and would return around 12:00pm. Not an unreasonable request and room service said not a problem. We were delayed and didn't return to our room until close to 3:00pm. To our surprise, the room had not been cleaned. When I saw someone from room service and said our rooom had not been cleaned, one of the room service staff went into our room without asking and started working even though my wife was in the bathroom. Very uncomfortable situation. 2. The fitness room is below par. For a motel this size, there are only 3 machines and one of the treadmills was not working and the other treadmill was noisy and uneven, in obvious need of repair. There was no sign on the non-working treadmill, it just stuck on whatever numbers from the last person who used it. What bothered us the most though, was that we noticed on our second day using the fitness room, no one had come in and removed our sweaty towels from the previous day. They just rested there on the table. This meant that no one from staff had cleaned the machines, removed dirty towels, or vacumed the floor. This is extremely unhealthy and seems to be a consistent pattern throughout the hotel in terms of cleaning. We were disappointed in our stay and felt that we did not recieve value for our money spent July 25, 2014
Rated 1.0 out of 5.0 Bad experience while I stayed at this hotel I usually use Holiday Inns for business and personal use. This time I used my IHG rewards to visit my son in Phoenix. The overall hotel was nice however, during our stay, the system went down to open hotel room doors and all doors were unable to be open with our room key. Throughout our stay, we were afraid to leave the room because we knew that if we left, we had to wait for a maintenance man to come open the door manually. Because it was the entire hotel, we had to wait for a while to get our door open as he opened rooms for other guests or incoming guests. At one point, hotel guests were sitting in hallways waiting for the maintenance man to come open doors for our floor. On one of the occasions, I even sat on the floor by my room with all my bags for at least 25 minutes. This was very inconvenient. If I had known this would happen, I would not have stayed there. I really put a damper on my vacation and my stay there. Holiday Inn has to have a better system in case this was to happen again. July 22, 2014
Rated 5.0 out of 5.0 by Great comfort and VERY friendly staff We love this property and hope to stay there many more times in the future. Manny is a priceless asset and you should appreciate him. The fact that only one elevator was in use was the only (min or) inconvenience we experienced. Housekeeping was great, the food was great and everyone there was very nice and made us feel at home. July 19, 2014
Rated 4.0 out of 5.0 by convenient Hotel offers a great discount for St. Joseph hospital. Parking can be a minor hassle at times but not a major problem. Bathroom was a little tight for wheelchair use but still useable.Great place to stay for immediate area hospitals or business. July 16, 2014
Rated 2.0 out of 5.0 by Air conditioning I have stayed several times at the Holiday Inn this past month with a good experience until last stay. Air conditioning was not working properly and thermostat not working right at all. I reported it to cs and he came to check and brought a fan. He told me he would move me to another room if I wanted or I could try to see if fan helped. It was at 9:30 at night and I was too tired to move all my stuff to another room. I will probably try another stay, I would hope the problem has been corrected. July 16, 2014
Rated 2.0 out of 5.0 by fix the AC I've stayed at this location 3 times, twice during the Summer months. The air conditioning seldom works well enough to really cool a room down. The first time I stayed during the Summer I was moved 3 times to "cooler" rooms, nothing cooler than 80+ degrees at that time. This last time I stayed the room cooled down to 75 which on the South side of the building didn't really mean much. The first visit this occurred the staff was very friendly and helpful to the degree they could be, citing "problems" with the AC, this last visit the staff allowed it to slip that this is a constant issue during Summer months that I presume has been going on for several years even after what appears to be a extensive interior remodel, while the interior is a modern update to a 50+ year old building the money seems to have been spent on bling rather than the guts of the building itself, I won't be staying at this location again given the poor cooling system and parking is a hassle as well, getting to walk through the stench of dumpsters that are simmering in the Summer heat .... there are better hotels in the area. July 15, 2014
Rated 4.0 out of 5.0 by Great staff but lacking in maintenance. I checked in around 9pm and was surprised by a stumbling, slurring, and staring drunk guest holding a fifth of vodka. He was interrupting my check-in to ask which room he was in again and get his keys rekeyed. This is my second stay here for work and I have had a few issues with how the facility is maintained. The dead bolt mechanism on the door was broken on my first stay and I was awoken by the desk attendant as he barged into my room. Waking up from a dead sleep in a strange place with a stranger staring at you does not make for a good nights rest. Both times now I have found the exercise equipment almost unusable. I usually run between 3 & 5 miles 3 times a week. The treadmills are very old and the belts are so used that they stall and screech as you try to run on them. On my second stay I found that coming back to the room after the staff had been in the room it stunk very bad. My only guess is that the staff had used my bathroom to drop a deuce. Overall it is not a bad hotel, the front desk tries very hard and the gentleman who does the breakfast is very helpful, but there is a lack of attention to detail here that makes it a mediocre stay at best and at times a bit scary. July 13, 2014
Rated 5.0 out of 5.0 by Nice views Excellent place to relax. Manny was really helpful. Nice hot tube in the suites. July 7, 2014
Rated 5.0 out of 5.0 by As good as it gets when you are on the road The level of customer care by staff exceeded my expectations. As a frequent traveler to Phoenix I always fee welcome. The air conditioning is now functioning 100% of the time, which is a considerable improvement from the last time I stayed here. I would like to be able to view a greater variety of cable channels and wish the wireless internet connect was stronger. It's the most relaxing environment, easy to access the metro and the most eclectic restaurants in Phoenix where are within a few miles of the hotel. It doesn't get any better for road warriors like myself. I tell all my clients /customers and family to try it out! Thank you! Michael June 30, 2014
Rated 2.0 out of 5.0 by Watch out for the rate change at the check in. My experience was poor with the reservation clerk who put down that only one adult will be checking in instead of family of four. The Lobby check in person did not explain that they changed the rate and charged extra for third and fourth person. I wrote to guest relations only to find out that they sent me back to manager of the hotel. Manager explained about the additional charge. I replied and never got any other response to apologize for the mix up at the time of reservation. I learned my lesson not to assume accuracy of reservation, ability of guest relations to take care of you or that manager of the hotel will show any empathy. I had used other Holiday inns and this one was an exception to my good experience. Breakfast selection was not so great. June 30, 2014
Rated 4.0 out of 5.0 by Awesome Pool - Short walk to the light rail The staff was friendly and attentive and the pool as great! Only a block away from the light rail is a huge plus and coupled with the price as the deciding factor in selecting this location. June 25, 2014
Rated 2.0 out of 5.0 by Not what I expected I usually enjoy Holiday Inn but this site was under par, was disappointing compared to stays at other holiday Inn's. Will not stay here again but will consider Holiday Inn in other areas. June 20, 2014
Rated 4.0 out of 5.0 by Very nice. We had two rooms for two nights. The rooms were excellent-- comfortable and clean. The staff was courteous. The price was excellent. The food and service in the restaurant were only fair (for the price). Location was excellent-- a walk of a block to get to the light rail. The one real negative was the parking-- in a dodgy parking garage that smelled like urine, that customers had to walk to past the very smelly garbage. June 17, 2014
Rated 5.0 out of 5.0 by ENDORSEMENT A welcome site away from home. Close to the Official Business site I was schedule to attend and met with a State Senator. Exercise within the area by taking a walk. June 17, 2014
Rated 5.0 out of 5.0 by Terrific service and comfort Stay at the same HI every time I have business in the Phx area. Always greeted as if I was a permanent guest. Looking forward to my next trip in 3 months. Thank you.... Bob570 June 16, 2014
Rated 5.0 out of 5.0 by Good service Room and service were very good here. The only minor complaint is that the vent in the bathroom needed dusting. June 16, 2014
Rated 2.0 out of 5.0 by Poor Maintenance My first room the air conditioning sounded like a plane and did not cool the room. Second room was not much better and the TV did not work. The front desk wanted to know what brand of TV it was and offered to send someone up to fix it. It was already late and I said no. This survey is also too long. June 15, 2014
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