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Rated 4.1 out of 5 by 162 reviewers.
Rated 4.0 out of 5.0 by Business Travel Experience Asked for early check in due to event at nearby Tewksbury CC and had to wait an hour - inside pool and small - Fairfield Inn had outside pool - online add read it had shuttle service to local businesses however there was none available even with a 2 hour notice. August 28, 2014
Rated 5.0 out of 5.0 by Good place to stay Recently my wife and I returned to the Holiday Inn located in Tewksbury, MA. and as usual the place was of great value for the dollar. The staff are always nice, the room was clean, the bathroom was clean, the location is perfect for visits to nearby Lowell and the Summer Music shows. We always have a great time and enjoy staying here August 27, 2014
Rated 5.0 out of 5.0 by comfortable bed excellent service Satisfactory arrangements and all needs met. When We couldn't access Internet immediately, a service person was there in under 5 minutes to help! August 27, 2014
Rated 5.0 out of 5.0 by Quality hotel and good location Was pleased with this location and the ammenities. Clean and well serviced August 25, 2014
Rated 5.0 out of 5.0 by Tewksbury Andover Great value for the price. Very clean room. Bedding very comfortable. August 25, 2014
Rated 5.0 out of 5.0 by Great Staff I've stayed here a few times for work, and always pick it. Staff is great, and the bar is cozy. Its surrounded by woods which is a nice break from the hustle bustle. August 19, 2014
Rated 5.0 out of 5.0 by Tewksbury Holiday Inn Rocks Our stay at the Tewksbury Holiday Inn was awesome. My two great nieces (13 and 14) loved the experience and slept so well in the comfortable beds with the soft linens!!! Everything was great!!! August 13, 2014
Rated 4.0 out of 5.0 by Comfortable bed. Good value We enjoyed our stay at he Holiday Inn in Tewksbury, MA. My one complain was that the pool hours were totally inconvenient. I found it very frustrating that the pool was only open in the evening and that was when we were busy. According to staff this was due to a town ordinance that required the presence of lifeguards. Whatever the reason, I missed having access to the pool. August 13, 2014
Rated 5.0 out of 5.0 by Pleasantly Surprised All in all a great place to stay. It was very busy, but we were attended to quickly and efficiently. Nice common area, we visited with family. August 11, 2014
Rated 3.0 out of 5.0 by Visiting UMass and stayed here Nice to be greeted as a priority club member - given the choice of a free drink or 500 points upon check in. We stayed in 5 different Holiday Inns over the course of our week of college visits. Some were more effusive in their greetings, giving special parking places, rooms with better views. This one - not so much. But the front desk staff was friendly - in person. We used our points to pay. At least we thought. After leaving our credit card (not the one we gave at check in) was also charged for the room. Yikes! Upon calling, a front desk representative was NOT very friendly in telling me that it was impossible that this could happen. Apparently when it appeared on my bank statement it was a figment of my imagination. Thankfully Holiday Inn/IHG is much more open to taking care of customer needs than this woman is. So that's something to watch out for. It would be nice if this hotel gave free breakfast, AC wasn't the best, pillows were too soft and collapsed under your head, but it was clean and well maintained and that's a huge plus. August 6, 2014
Rated 4.0 out of 5.0 by Good place to spend for a good night sleep Staff has always been very good to work with. The room was clean and comfortable. Breakfast was very good. August 6, 2014
Rated 5.0 out of 5.0 by Great as usual Place was excellent from check in until check out. Comfortable and no issues August 1, 2014
Rated 4.0 out of 5.0 by Liked the rooms The food was not good but the facility was good except for the laundry facilities, only one washer and dryer. July 30, 2014
Rated 3.0 out of 5.0 by Reasonable rates All things considered it was acceptable for the night we stayed. We just required a place to sleep, our expectations were fulfilled. July 29, 2014
Rated 3.0 out of 5.0 by Hot room AC broke in the middle of the night and it was roasting hot. They gave us a voucher for a lousy breakfast. The next night they said it was fixed so we went in and the floor was wet and it smelled. I was very disappointed. July 29, 2014
Rated 5.0 out of 5.0 by Comfortable Bed and Great Service Excellent!!! Would recommend this hotel if in area....I always stay when visiting relatives.... July 29, 2014
Rated 5.0 out of 5.0 Nice Place Everything was very nice. Room was clean and quiet. Manager's Reception was well done as was dinner and breakfast the next morning. We did not order the breakfast buffet but order off of the menu. The only issue was the low temperature of the water in the Jacuzzi. July 27, 2014
Rated 5.0 out of 5.0 by Comfortable clean attractive accommadations Very attractive, clean and comfortable ennviroment . I was traveling alone in an area unknown to me . I felt very safe. I will always stAy there if I am in the area again July 22, 2014
Rated 2.0 out of 5.0 by Internet Service is TERRIBLE If you need to get any work done online, avoid this property like the plague. Front desk doesn't know anything about internet; called the ISP, who called me. They made like they were going to help, but didn't . Other than that, everything's fine. But, if you need the internet to get any WORK done, forget this place. July 21, 2014
Rated 4.0 out of 5.0 by Comfortable and convenient Comfortable rooms and everything worked. Convenient location near the highway. Some of the electrical outlets were very loose so that caused a little trouble when charging my phone. Internet connection in the room was reliable but noticeably slower than average. At dinner they seemed understaffed at the restaurant however the server did an admirable job keeping up so I didn't feel neglected. The was the food quality was good at both dinner and breakfast, but definitely not great. Met expectations at least so I wasn't disappointed. The fitness room was decent enough with both cardio equipment and some weights. July 18, 2014
Rated 3.0 out of 5.0 by Forced to Use for Company Stay Stay after stay it seems the quality is going down. The internet connection is an absolute joke, dial up would be better. July 18, 2014
Rated 4.0 out of 5.0 by comfortable and easy access from highway good customer service and rooms are clean. The outside could use some sprucing up and more flowers. The staff was friendly and helpful. July 18, 2014
Rated 4.0 out of 5.0 by Clean accommodating room The room accommodations were more than adequate and were comfortable. Dining in the dining room took much too long (did not receive out meal in over an hour) and we eventually just left and drove to the Cracker Barrel across the street. July 16, 2014
Rated 5.0 out of 5.0 by great service was very pleased and happy with everything. The staff was very friendly and always available to answer questions and help with all our needs. July 10, 2014
Rated 3.0 out of 5.0 by Decent hotel, terrible internet Pros: - The hotel was located in what looked like a small office area away from highways, so it was nice and quiet. - The room was clean and comfortable as well. - Friendly staff - There was a huge group of teenagers running around the hallway and causing a ruckus at 2 am on one of the nights but immediately after calling the front desk about it, the teenagers quieted down. I'm assuming the front desk sent someone up to take care of the problem. Cons - All of the electrical outlets on the bases of the lamps located around the room were all very loose, so I was unable to charge my electronics on most of them. - The provided internet was extremely slow and pretty much useless, which wouldn't have been a problem if I had cell phone service at the hotel (I only had a single bar of 1x service on Verizon). July 2, 2014
Rated 5.0 out of 5.0 by good 1 night stay The only thing I see that needs improvement an upgrade of the beds, bathrooms etc July 1, 2014
Rated 5.0 out of 5.0 by Very Clean Rooms Great Service Overall stay was very Good. Updated rooms. A/C working very well. quiet place. Food was Excellent. Reasonably priced Will return in October for 2 nights for my sons collecge. Want same room suite 259 already rebooked it. Presentation of building clean and up ro date. Shower good water pressure and bed very comforable June 29, 2014
Rated 4.0 out of 5.0 by Clean and Friendly We stayed here on our vacation. to Maine. The location was easy to get to off of the interstate. The staff was extremely friendly and the room was great. June 28, 2014
Rated 4.0 out of 5.0 by Nice business stay Clean, quiet location, friendly staff, comfortable bed. Bathroom lighting needs improvement and the WiFi is lousy (I used my own hotspot). Overall good value and would stay here again. June 27, 2014
Rated 1.0 out of 5.0 by Discriminates against guest DO NOT stay at this hotel! You will get real hospitality at any other hotel in the area. This hotel only wants to cater to business people! My husband came on a business trip and I accompanied him along with our one year old daughter. He called and made a reservation with the TWO person breakfast buffet for 5 nights. Upon check in they gave us our room keys and vouchers for the breakfast buffet. Our vouchers were for ONE person to eat breakfast. We told them the internet, as well as reservations, told us TWO people were to receive the breakfast. The lady then said "Only the employee is eligible to receive breakfast". That's discrimination! I was told I could come to the "restaurant" and pay for myself out of pocket. It is the same free breakfast buffet available to ALL guests at the other hotels. Anyone can walk in off the street and pay to eat at their "restaurant" as it is open to the public. Excuse me for wanting to feel like a welcomed guest at their establishment. On our second day housekeeping did not clean our room. When I asked why I was told it was because I had put up the do not disturb sign. I only did this for one hour so our one year old daughter could take a nap. So if you want to take a shower or just have some privacy for one moment and put the sign on the door, housekeeping will use this as an excuse to not clean your room. The hotel thinks it is perfectly fine for housekeeping to just make an excuse. I guess they are trying to discourage guests from staying and using the room during the day. The pool is only open from 4pm until 10pm. Again only accommodating the business person. They allow people to use the pool during the day, a huge group of children, but not the paying guest. They need to pay serious attention to their parking lot behind the building. Very few lights back there, and the ones they do have are covered up by trees, making it very dark at night. If they made the back of the building more appealing maybe people would park there but because there is very little lighting no one feels safe to park back there leaving everyone to fight for the spots in the front of the building. Half of the front parking lot is taken up by a couple tractor trailer trucks. They need to either fix the back parking lot or make the trucks park there. I let the hotel know everyday that I felt very unwelcome at their establishment. They did not care. They did absolutely nothing to help make me feel better about my stay. I asked to speak to the manager several times but he never attempted to contact me. I tried to call another hotel and change hotels but they did not have any rooms available. Upon checkout I noticed they charged me for a long distance call. Both hotel phone numbers start with the same area code and are only 5.6 miles away from each other! Very disappointed in this hotel! I will never stay here again! They do not value their guests! June 25, 2014
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