Rated 4.1 out of 5 by 89
Rated 3.0 out of 5.0 by RichardJ Head of the Charles
Decent location, 4 tiny pillows on a king bed, 1 coffee & 1 decaf between 2 people per day, several light bulbs not working, not good water pressure in bathroom, all not sorted even though we mentioned them to reception, Petty things that sort an average hotel from a good one! But should not stop you staying there as it is a reasonable price for the location!
October 24, 2013
Rated 5.0 out of 5.0 by DML1997 Wow!!!
Where to begin...The entry is grand but very inviting. The staff was very pleasant. Our room was surprisingly upgraded to a 2 room suite, since they ran out of rooms. The rooms were very comfortable. We simply adore the pillowtop beds! Wow they sleep well. Bying one this weekend. We were on the first floor and it was still quiet. Impressing! The lap pool and hot tub were fun and the on-duty lifeguard was very polite. The restaurant food and servers were amazing! Will not regret using points to stay 2 nights at this WOW hotel!
October 23, 2013
Rated 3.0 out of 5.0 by vanssmomc Great Hotel, but worst breakfast ever!
This hotel was exactly what we needed: close to relatives, right off of expressway. Room was clean however there was no place to put our suitcase. It either had to go on the bed, on the desk or on top of one of the chairs. At Holiday Inn Express, where we have stayed numerous times, there is a separate piece of furniture for one to put one's suitcase on, I would have expected the same from a Holiday Inn. Also the breakfast was HORRIBLE. Eggs, meats, pancakes, etc. were all cold and I do mean cold. Thought I would try a blueberry muffin, and they had not been baked long enough, they were still raw. If the food had been decent, I would not have minded paying $11.00, but for what was served, it should have been free. We will use this hotel again, but will never eat breakfast in your restaurant. There is a Cracker Barrel across the street or a McDonald's down the street, will go to either of those for breakfast.
October 23, 2013
Rated 5.0 out of 5.0 by KateDaveB Nice Hotel
Very nice hotel. Rooms are nice and clean and roomy and the price was very reasonable. We really enjoyed the affordable buffet breakfast and kids ate free with an adult!
October 23, 2013
Rated 5.0 out of 5.0 by Musttravelwithdog Pet policy
Satisfied with the hotel and all it has to offer. My only complaint is that although this is a pet friendly hotel, you are charged a non refundable $50.00 fee to keep your dog with you. Why not collect a deposit in case there is damage to the room by the dog,? Then, keep this money if there is damage. For crying out loud, $50.00 is almost half of the room cost for one night. I do like the chain of hotels that Holiday Inn is associated with because of the overall excellent quality of the hotel. As a matter of fact, I will be staying at a Crowne Plaza in the near future. Again, however, I am going to have to pay another $50.00 non refundable fee to have my dog with me. Please, please change your policy!
October 21, 2013
Rated 5.0 out of 5.0 by RJ227 very clean and room was ready
I enjoyed my stay. The breakfast was delicious and hot. Staff were pleasant as always. I have stayed at this hotel on 3 different occasions.
October 19, 2013
Rated 4.0 out of 5.0 by Liz222 Good Value for the Region
We were guests for a wedding. Our reservations were made by phone with the property directly. The front desk staff was very friendly and helpful and remained so at check-in. The property is older but well-kept. The beds are not quite up to our previous Holiday Inn experience. The breakfast as part of the wedding package is a nice plus--there were other events at the hotel both days of our stay and this over-taxed the small restaurant staff. They did their best, running at times to keep up with the full restaurant. We over heard comments from staff members that indicated that being understaffed is the "norm". We never saw a manager in the restaurant nor was there an offer to help the restaurant staff from a manager. The restaurant staff was friendly, and doing the best that anyone could expect in an impossible situation.
I would, if I were in the area again, stay here and hope that the beds had been replaced and that the understaffed breakfast staff had been rectified.
October 18, 2013
Rated 3.0 out of 5.0 by JuliaM456 Room not ready?
Paid for room in advance. Check-in starts at 3pm, and we made it to check-in at 4pm. We were told room would not be ready until 4:30. We were trying to get to an event on time and asked if there was another room available. Clerk said "we're sold out". We reminded her we pre-paid and a room should be available. After a few minutes she was able to find a room that was ready and we checked in. 30 minutes late to our event but it could have been worse!
October 16, 2013
Rated 5.0 out of 5.0 by JP25 stay on October 12, 2013
Room was very spacious and clean. The location is easily accessible from the interstate and there is a selection of good eating establishments nearbY.
October 16, 2013
Rated 5.0 out of 5.0 by ritav47 Highly recommended
I stayed at this hotel for a long weekend. I had a King room that faced the back parking lot. The room was very nice and CLEAN! A clean room is important to me and i would have no problem complaining if i wasnt satisfied. Overall....my stay was very nice. I enjoyed the breakfast buffet on Saturday and had a drink at the bar. I have stayed here before about 12 years ago and i was pleased to find that the hotel was still well managed and maintained. I would definitely stay here again.
October 16, 2013
Rated 5.0 out of 5.0 by Maresie Sheets
Overall the room was comfortable, however the sheets could have been better; they were "pilly". Was disappointed. Not sure if anyone reads these comments, but I'm leaving it anyway.
October 9, 2013
Rated 4.0 out of 5.0 by Morsgucci Good nights sleep
Just arrived from UK and was able to have a very comfortable two nights. Would stay again if in the area
October 9, 2013
Rated 4.0 out of 5.0 by alr1031 Great until 3am
Really enjoyed my stay until my radio alarm clock went off at 3am (it wasnt set) Besides that everything was great
October 8, 2013
Rated 4.0 out of 5.0 by Visayan1 Will Stay There Again! :)
Front desk staff were friendly. The lady with housekeeping was very helpful and considerate. I locked myself out of my room twice, and my door was opened for me without fuss. The breakfast buffet was also very tasty!
October 1, 2013
Rated 5.0 out of 5.0 by Peeps62 Comfortable bed and great service
Our stay was short, but sweet! And so is this review!
September 28, 2013
Rated 2.0 out of 5.0 by Esteban12 Rooms were not ready for Check in Time
Some members of the staff seem very rude and had no care for the fact that our rooms were not ready. Check is 3:00PM, rooms were not ready, first was ready at 3:15pm,the second was ready at 3:45. The staff nor management even made efforts to compensate us for the delays, just gave excuses. After traveling for 15 hours the last thing you want is to wait for the rooms we have reserved months in advance. One pleasant moment was a young staff member working the counter, she help us with some administrative issue. Wish I knew her name so she can be recognize for her professionalism n personality. She was tall with shoulder length hair
September 25, 2013
Rated 5.0 out of 5.0 by Mayg Very nice
Was very good experience thanks to the staff we really I joyed our stay will do it again
September 25, 2013
Rated 5.0 out of 5.0 by doje04 Convenient location and wonderful service
Our family, along with the members of the bridal party, recently stayed at this hotel for our son's wedding in the area. This was a very convenient location and promises of a shuttle service to the venue was especially appealing. The shuttle was limited and a private service was hired to assist in transport. Your staff was remarkable assisting us when an important item was forgotten in a room and they personally delivered it to the venue. Our family hosted a breakfast buffet at the hotel. The event room was clean, the wait service was wonderful, and the food was delicious and plentiful. Aside from a stellar, mostly favorable review, I was very disappointed to be completely woken up at 8 am, after late night wedding festivities, by a noisy truck and the loud voices of a service team changing a light in the parking lot. Beginning at 5:20 in the morning, it seemed that most doors along the hallway slammed instead of quietly closing. Accommodations were great, but our bed's box spring skirt had a very large, dark stain along the side, which was disturbing and unsightly. I would, however, quickly recommend this property to others.
September 24, 2013
Rated 5.0 out of 5.0 by Marie315 Staff was terrific!
Would have liked to be able to adjust the A/C a bit lower, or have a lighter blanket, but other than that the stay was great!
September 23, 2013
Rated 4.0 out of 5.0 by Max6 Definitely recommend
Room was very comfortable and stylish. Convenient location. Also pool and fitness room were great.
September 22, 2013
Rated 5.0 out of 5.0 by Shortzie wonderful stay
This is the second time my husband and I have stayed at the Holiday Inn at Tewksbury and have had no problems whatsoever!
The staff couldn't have been more friendly and the hotel is very quiet with a no smoking policy also! Love it!!!!
September 21, 2013
Rated 4.0 out of 5.0 by mamabono Great Suite
Short overnight stay for a wedding reception (at another facility). Booked a two room suite with two queen beds for the four of us; worked out great - spacious and very comfortable. Staff was very accommodating with late check-out request as well.
September 10, 2013
Rated 5.0 out of 5.0 by MerrimackMom Great place, great staff
I have stayed here two years in a row and will stay again. The rooms are clean and comfortable and the staff is friendly and helpful. The hotel is located away from the hustle and bustle and very relaxing.
September 6, 2013
Rated 2.0 out of 5.0 by Rexus Wanted to like it but needs some changes
We had a two day stay our room was not cleaned during our stay.
When we called house keeping we got a recording?? The room was clean to begin with and everything but the bed was fine. The bed was VERY uncomfortable. The breakfast was just OK but the wait staff was nice. We do like quite comfort. I guess I will have to stress this point at our next stay. There was some Little league organization there at the same time, they really took the hotel and parking area over. We have stayed at holiday Inn and (express) exclusively it would be nice if we were treated like our business mattered.
August 30, 2013
Rated 4.0 out of 5.0 by TGDC Comfortable and Quiet
I enjoyed my leisure stay tremendously. I was even able to get some work done in the room since housekeeping was low-key and I like cleaning staff that way, not intrusive. On the other hand, for many it might be annoying to have to search out the cleaner on your floor to give specific instructions before leaving the property. I tried to get the cleaning done while I had stepped out but to no avail but the tasks I instructed, thoroughly clean the bathroom and spread up the bed were benign enough to not interfere with my work.
Outside, in this business park, there was a sidewalk which led to shops across a busy highway with no walk sign provided. I passed workers headed there and so it would seem all of the employers in the park might petition for a walk sign for the safety of the employees as well as to promote a green environment by encouraging walking over driving.
All in all, a good hotel atmosphere.
August 27, 2013
Rated 5.0 out of 5.0 by PatPatsHats Awesome service!!!
I love staying at Holiday Inns with my son. He loves the breakfast, the fact that he has his own bed, and the staff is always so wonderful with him!!
August 23, 2013
Rated 5.0 out of 5.0 by shanny50 Gratuity
It should be noted on the menu that a 18% gratuity will be added to your bill in the restaurant , we were only five people and did not expect it, my wife spotted this after I added the tip.
August 21, 2013
Rated 5.0 out of 5.0 by Kristin7777 Surprisingly beautiful room, great price
My boyfriend and I attended a wedding down the street, the recommended hotel was full so we stayed at the holiday inn. The room was, dare I say, gorgeous. Comfortable, clean at a great price, can't ask for more than that.
Lots to choose from at the breakfast buffet downstairs in the morning.
We live just a few exits down 495 but if need be we would definitely stay again!
August 15, 2013
Rated 5.0 out of 5.0 by PDA47 overnight stay
the hotel was very clean and the help very nice. We did not eat their so we could not judge food and beverage.
August 12, 2013
Rated 5.0 out of 5.0 by SIH27 Great stay
Staff, hotel, and price could not have been better!
August 12, 2013