Rated 4.5 out of 5 by 39
Rated 5.0 out of 5.0 by JustChris Good Experience!
8 of us stayed in 2 rooms for one night, and everyone had good things to say! Beds were VERY comfortable (even the pull out couch!), and the room was clean and spacious! While the complimentary breakfast had a lot of options, we were a little disappointed with the quality of the eggs and bacon... both clearly cheap instant brands of some sort. LOVED the pancake maker, though! Also, thumbs up for providing cookies down in the lobby!
February 26, 2014
Rated 5.0 out of 5.0 by JN289255 One of the Best
I have really never had a bad experience at a Holiday Inn property, but this one rates as one of the very best! Location, room and staff were great to meet my business needs.
January 27, 2014
Rated 5.0 out of 5.0 by Johnnyd50 Very well managed hotel
I try to stay here when ever I come to the area on business. Very well managed hotel with great staff. You will not be disappointed.
January 22, 2014
Rated 5.0 out of 5.0 by Math Specialist Nice place to stay, would recommend
Very nice and very clean! I love the fact that the hotel is non-smoking! Get there early if you want a cookie at check in. A nice cold water is always ready for you. Will stay here again.
January 20, 2014
Rated 5.0 out of 5.0 by Happy HIE Customer Best HIE in the Midwest
We arrived late where the front desk employee, an older gentleman, was calmly and professionally taking care of an unruly group of individuals checking in. He then took care of our every need, which included locating a crib / extra pillows and physically bringing them to our room personally. The overall accomodations are top notch. They hit a homerun with this one. Only thing missing is free bottled waters in the rooms.
January 7, 2014
Rated 4.0 out of 5.0 by TMK1 Breakfast
Breakfast foods not well stocked during this stay. we missed Tather. She is fantastic!!
Excellent gym equipment! This keeps me coming back to this hotel.
Bad wireless setup.
December 30, 2013
Rated 1.0 out of 5.0 by Leo23 Lack of Management
Upon checking in we were asked for a credit card specifically for incidentals since this stay was on a corporate account. I kindly obliged with a debit card, but before checking out I found that a hold had been placed on the card for an exorbitant amount of money. Upon inquiring at the front desk, the clerk attempted to explain that it was for the cost of the room. I had to explain to him three times that it was a corporate bill, and the card was needed for "incidentals" only.
Lucky for us we were present when the housekeeper began to clean our room. Both my wife and I attempted to wish the housekeeper a "good morning", but didn't receive any reply. She was obviously upset that we had asked for service that day. My wife was passing by the bathroom when she noticed that the housekeeper had put a dirty rag on top of all of our toothbrushes. She asked the housekeeper why she did that, and received no reply at which point my wife escorted her out of the room not wanting her to continue "cleaning". The housekeeper's response was "fine by me".
When we reported this to the front desk they sent the "lead housekeeper" to investigate and apologize as there wasn't a manager on duty the entire weekend. This was a weekend when the hotel had to hire a police officer to maintain the peace because of an event in town, and no manager could be found the entire weekend! The "lead housekeeper" was nice enough and apologetic, but wasn't in the position to do anything more.
Contrary to many of the reviews on this site, the rooms weren't clean and the staff wasn't well trained or helpful. When we left the hotel I handed my business card to the front desk clerk and asked him to have his manager contact me when he comes in on Monday. I never received a phone call which leads me to believe that they simply don't care about good customer service at this location.
November 19, 2013
Rated 5.0 out of 5.0 by Lisa121 Nice place
We stayed there while at a soccer tournament in the area. The staff was very friendly and accommodating for our large group. the rooms were very clean. We had no issues during our stay. We would definitely stay there again.
November 14, 2013