Rated 4.5 out of 5 by 33
Rated 1.0 out of 5.0 by Leo23 Lack of Management
Upon checking in we were asked for a credit card specifically for incidentals since this stay was on a corporate account. I kindly obliged with a debit card, but before checking out I found that a hold had been placed on the card for an exorbitant amount of money. Upon inquiring at the front desk, the clerk attempted to explain that it was for the cost of the room. I had to explain to him three times that it was a corporate bill, and the card was needed for "incidentals" only.
Lucky for us we were present when the housekeeper began to clean our room. Both my wife and I attempted to wish the housekeeper a "good morning", but didn't receive any reply. She was obviously upset that we had asked for service that day. My wife was passing by the bathroom when she noticed that the housekeeper had put a dirty rag on top of all of our toothbrushes. She asked the housekeeper why she did that, and received no reply at which point my wife escorted her out of the room not wanting her to continue "cleaning". The housekeeper's response was "fine by me".
When we reported this to the front desk they sent the "lead housekeeper" to investigate and apologize as there wasn't a manager on duty the entire weekend. This was a weekend when the hotel had to hire a police officer to maintain the peace because of an event in town, and no manager could be found the entire weekend! The "lead housekeeper" was nice enough and apologetic, but wasn't in the position to do anything more.
Contrary to many of the reviews on this site, the rooms weren't clean and the staff wasn't well trained or helpful. When we left the hotel I handed my business card to the front desk clerk and asked him to have his manager contact me when he comes in on Monday. I never received a phone call which leads me to believe that they simply don't care about good customer service at this location.
November 19, 2013
Rated 5.0 out of 5.0 by Lisa121 Nice place
We stayed there while at a soccer tournament in the area. The staff was very friendly and accommodating for our large group. the rooms were very clean. We had no issues during our stay. We would definitely stay there again.
November 14, 2013
Rated 5.0 out of 5.0 by Dshe45 Great staff
Will stay here again. Friendly staff, clean rooms, very nice.
November 11, 2013
Rated 4.0 out of 5.0 by amchud Reservation complication
We arrived on Saturday, Nov. 2 for our reservation that had been made a few weeks prior for a family Wedding. The Bride had blocked a set of rooms for the wedding. The original person helping make the reservation had trouble finding the wedding party. When we did, she assured me we were all set. I received a confirmation a few days prior to the event, but just printed it and didn't read it. Upon checking in, I discovered that our reservation had been made for the prior day. The hotel was sold out, but the front desk staff was able to put us into the handicap accessible room since it was empty. I found out the next morning that this had happened to 2 other parties who had booked for this wedding. One had to get a room in another hotel. We appreciate the effort that the staff member used to make sure we had a room. However, it seems odd that this happened to more than 1 person. While this will not affect our desire to stay in Holiday Inn Express' around the country, it may affect our next stay in Evansville.
November 5, 2013
Rated 5.0 out of 5.0 by TheWizard Best Holiday Inn Express I have visited
I have stayed in a number of HIE properties, and this was by far the best experience I have had. The entire facility was sparkling clean, and the staff was friendly. Particular kudos to the desk clerk on duty, Rick, because he seemed to care greatly about the quality of our stay.
November 2, 2013
Rated 2.0 out of 5.0 by Tracy179 They lied about there being an indoor pool.
We were looking forward to being able to swim. They lied. The furniture in the living room is very uncomfortable. The had a hockey team socializing and running down the halls all night & the hotel allowed the kids to ruin our experience. The only good things were the bed is very comfortable, the shower head felt great & the soaps & q tips were nice. Breakfast was wonderful & they have a snack bar in the lobby as well.
October 30, 2013
Rated 5.0 out of 5.0 by Kent28 Always a pleasure
I have stayed at this property several times in the last few months and the staff has been great! They are always friendly and helpful, especially Bob at the front desk. The rooms are always clean and comfortable and with its locations to the highways and main roads it’s easy to get in and out of. Just a great place to stay and a good value.
October 22, 2013
Rated 5.0 out of 5.0 by Dsvs Wheelchair
The Holiday Inn was very nice and all the staff was very helpful but there is one thing I would like to see at Holiday Inns. We needed a wheel chair because we had an 85 year old man with Parkinson's disease that could only walk a few steps at a time. I guess I thought that all motels would have one available so I did not bring one. This might be a service you might consider offering. Again, the motel was an excellent choice on our part it was clean, convenient, and the staff was excellent! I will recommend to anyone going to Evansville.
October 16, 2013