Rated 4.6 out of 5 by 103
Rated 4.0 out of 5.0 by NavyVet2009 Better than average
My stay at this hotel was better than one would expect from a hotel near so many colleges. The mattresses were comfortable and there were both firm and soft pillows available on every bed in the spacious rooms. The bathrooms were large, clean, and the showers had better water pressure that you would normally expect. The complimentary breakfast offered was the star of the show with enough choices to satisfy even the pickiest adult or child.
The only negative thing I could say about my stay was that the internet access was horrible. The wired jacks in our rooms did not have good connections and required us to wiggle the plugs in the jacks to get a connection. The wireless internet was even worse and kicked us offline several times an hour on a regular basis. This is a problem that won't bother some. However others, like myself, monitor business goings-on even while on vacation and this will hinder that.
Overall, if you're looking for a quiet hotel (even when full), in a beautiful town with lots of great restaurants nearby (I would recommend Zoe's Fish House or the Ginger Garden), where you can unplug, this is the spot for you. However, if you need to stay in communication electronically other than a cell phone, bring your own wireless hotspot.
July 28, 2014
Rated 5.0 out of 5.0 by LVH1 Long-term project stay review
The Hadley-Amherst Holiday Inn Express is a great place to stay while in the area. The room was comfortable and the staff very friendly and helpful. A few improvements that could be made would be: fixing the treadmill that is not fully operational (one does work, the other was operating but making strange sounds and only operated after lots of button pushing); adding gluten, dairy and soy free options (I chose to eat outside of the hotel rather than grab a banana, apple or bacon. My business companions did like the breakfast, but it was very heavily leaning toward the traditional starch-filled selections.); internet connection that does not change daily or kick you off every half hour (I wasn't online as much as some business travelers would be, so this needs to be addressed). There are no extended stay options in the area, so adding hotplates or something would be nice, though it really wasn't necessary for me personally. It did get a little noisy with the upstairs guests (I could hear them walking), but the other guests were very quiet aside from sounds of walking overhead. The hotel staff were very helpful and offered good suggestions for eateries, local attractions, directions, etc. Overall, I was pleased and will use this location again if I travel to this area.
July 18, 2014
Rated 5.0 out of 5.0 by collegemomx2 comfortable room, good price, great breakfast
comfortable room, good price, great breakfast.......................................................................................................
July 18, 2014
Rated 4.0 out of 5.0 by lisaonthecape Just what we needed
We stayed only briefly at this location, arriving late evening to avoid a very early morning drive for a scheduled meeting at the nearby UMass Amherst campus. The hotel provided just what we needed for our quick stay--comfortable beds and proximity to the UMass Amherst campus.
July 16, 2014
Rated 5.0 out of 5.0 by Lax Family An all around great hotel. Family friendly!
We book here every year and will continue to do so. A great experience every time.
July 16, 2014
Rated 5.0 out of 5.0 by TheRealFroggy Comfortable bed and great service
A little pricey but a good place to rest.
What Holiday Inn determines is a "firm" pillow, isn't
July 9, 2014
Rated 5.0 out of 5.0 by Laura207 Good fro visiting colleges
We had a good experience at this hotel. It was clean, the breakfast had several good healthy choices and check in/check out was easy.
The staff told us breakfast was at a certain time which didn't work for us but when we walked down the stairs the next morning very early- breakfast was being set up and the staff allowed us to eat what was already set up- that was very nice.
It is a little funny to find as the driveway is past the hotel. I think a better sign at the actual driveway might be helpful. Otherwise- great place to stay when visiting your kids at college.
July 8, 2014
Rated 5.0 out of 5.0 by allim GREAT customer service, comfortable stay!
The Manager went out of his way to help me after I left a dress hanging on the back of the door. I called a couple of days after my stay when I realized it was missing, thinking it was probably gone. The manager called me to let me know what he was doing to find it, met with employees who had been off duty, tracked it down, then called me to tell me he was mailing it to me the next day. It was even a holiday weekend. His front desk staff was also really friendly and helpful- looking up ferry schedules for me and calling another employee to confirm that this was the best option for me. Rooms are comfortable and clean, internet is free, and reliable. They have a good variety of breakfast items for a continental breakfast. The grounds are nice, and the location is great- near Amherst, Hadley and Northhampton. I've stayed 3 times for business in the last 12 months and will be back. Have also recommended this hotel to other colleagues. I travel a LOT, and I really appreciate the consistently good quality stay that I have at this hotel!
July 8, 2014