Rated 4.6 out of 5 by 112
Rated 3.0 out of 5.0 by AnneC1099 Holiday inn Express Aug 11 - 15
There was a chronic low level buzzing int he room, probably the refrigerator.
The microwave hadn't been cleaned since the previous guest. it wasn't gritty, but it smelled bad.
Had to ask for an upstairs room. Most hotels avoid booking single women on the first floor.
My room was right next to the elevators, so I got to listen to screaming, uncontrolled children running up and down the hallways. Maybe the elevator rooms should be reserved or families, and business guests get the rooms down the halls.
August 19, 2014
Rated 5.0 out of 5.0 by JillPill Work related
Went to UMass Amherst for the week for training for my work.
I had a really good time:) RELAXED, FUN AND CONVIENCE! Good price for amenities:)
I will definitely be back next year!
August 18, 2014
Rated 5.0 out of 5.0 by dadady great service
great value, comfortable, staff was very helpful at all times,felt like we had been there before
August 16, 2014
Rated 5.0 out of 5.0 by AliceC Excellent Hotel
The hotel was comfortable and clean. They were in the middle of a mattress changing project so there were alot of beds in the hallway but all the staff starting from the general manager, Brian, to all the front desk staff and the movers were courteous and made it a priority that my comfort was looked after first. Thank you.
August 14, 2014
Rated 5.0 out of 5.0 by jrbam My stay
Hotel was great for what we needed on this trip---a place to spend the night while visiting colleges in the area. Staff was helpful. Needed a roll away bed---however it was a little uncomfortable because of the spring in the mattress. The staff immediately helped me to fix the situation by first offering a new bed. At my request they provided me with an extra comforter which I used as a pillow top under the sheet. The bed was much more comfortable. I would recommend this hotel to anyone staying in the area. We had a very pleasurable experience.
August 7, 2014
Rated 5.0 out of 5.0 by shamadag shamada
close to umass pool n jacuzzi /great breakfast nice size n clean room
August 7, 2014
Rated 5.0 out of 5.0 by Officiant Suite Layout
We were in a suite. I found it bizarre that there wasn't a sink in the bathroom but that one had to exit the bathroom in order to wash one's hands.
The location of the full length mirror was also awkward.
We had to hang my wife's dresses from the ironing board hook because the "rod" for hanging was so low.
August 6, 2014
Rated 3.0 out of 5.0 by cnfr51 squeeky bed
The location is nice and central. The room and lobby were clean. Breakfast ended at 10 which was early. Would have liked it to go longer as we ended up going elsewhere to eat. Had a room with two Queen beds but one seemed to be broken as it creaked every time you moved. The other bed was fine. Over all a good value given the location.
August 5, 2014