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Rated 4.6 out of 5 by 186 reviewers.
Rated 5.0 out of 5.0 by Wonderful weekend Spent the weekend here and enjoyed all the seasonal attractions, Yankee candle village, malls, dining and movies. A very quite area that I would like to explore in the warmer months. Had a great time. The hotel was great and a perfect location. December 16, 2014
Rated 1.0 out of 5.0 by Overall experience I extended stay in market, had no consideration to contact alternate hotels in the area. Nice people, nice accommodations, reasonable price. Frequent business traveler December 15, 2014
Rated 5.0 out of 5.0 by ability to change last minute accomodations Originally I booked a suite for 4. When 2 of the party were unable to make the trip, Holiday Inn allowed a change to a standard room. And then when the 2 realized they could make the trip, again we were allowed to switch back to a suite. All this occurred on the 6th, the day of the reservation. December 11, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Much better than other hotels I've stayed at in recent months. December 10, 2014
Rated 5.0 out of 5.0 by Great place to spend the 2014 Thanksgiving Snowstorm Not much to say. It was a great experience, with terrific staff, very clean hotel and room, excellent breakfast. My ONLY complaint was the odd mattress cover that was some type of noisy plastic that spoke to me whenever I moved in bed. The outside scenery was delightful as the snow fell. December 3, 2014
Rated 5.0 out of 5.0 by Great Option! This hotel is very well situated near the town and the campus of UMASS Amherst. Everything about the stay was good, from the facilities to the service and friendliness of staff. The only thing that could have been better was that the heater (or fan) was a bit noisey and affected my sleep. Otherwise, the stay was great! December 3, 2014
Rated 5.0 out of 5.0 by Outstanding complimentary Breakfast Great variety and quality food selection at Breakfast. I stay at many brands of hotels, and this complimentary breakfast will stand up to all of them. Also very friendly staff at breakfast, who kept the selections stock, and provided clean tables to enjoy the breakfast. Juice choices were excellent and not watered down like many other hotels choose to do. December 2, 2014
Rated 5.0 out of 5.0 by Helpful front desk clerk I arrived at 1:00 a.m. because of a power outage in my town. The desk clerk was friendly and helpful. My room was quiet and comfortable. (Fortunately there were plenty of rooms available, because it was the day before Thanksgiving in a college town.) November 30, 2014
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