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Rated 4.6 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Long-term project stay review The Hadley-Amherst Holiday Inn Express is a great place to stay while in the area. The room was comfortable and the staff very friendly and helpful. A few improvements that could be made would be: fixing the treadmill that is not fully operational (one does work, the other was operating but making strange sounds and only operated after lots of button pushing); adding gluten, dairy and soy free options (I chose to eat outside of the hotel rather than grab a banana, apple or bacon. My business companions did like the breakfast, but it was very heavily leaning toward the traditional starch-filled selections.); internet connection that does not change daily or kick you off every half hour (I wasn't online as much as some business travelers would be, so this needs to be addressed). There are no extended stay options in the area, so adding hotplates or something would be nice, though it really wasn't necessary for me personally. It did get a little noisy with the upstairs guests (I could hear them walking), but the other guests were very quiet aside from sounds of walking overhead. The hotel staff were very helpful and offered good suggestions for eateries, local attractions, directions, etc. Overall, I was pleased and will use this location again if I travel to this area. July 18, 2014
Rated 5.0 out of 5.0 by comfortable room, good price, great breakfast comfortable room, good price, great breakfast....................................................................................................... July 18, 2014
Rated 4.0 out of 5.0 by Just what we needed We stayed only briefly at this location, arriving late evening to avoid a very early morning drive for a scheduled meeting at the nearby UMass Amherst campus. The hotel provided just what we needed for our quick stay--comfortable beds and proximity to the UMass Amherst campus. July 16, 2014
Rated 5.0 out of 5.0 by An all around great hotel. Family friendly! We book here every year and will continue to do so. A great experience every time. July 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service A little pricey but a good place to rest. Nice Breakfast What Holiday Inn determines is a "firm" pillow, isn't July 9, 2014
Rated 5.0 out of 5.0 by Good fro visiting colleges We had a good experience at this hotel. It was clean, the breakfast had several good healthy choices and check in/check out was easy. The staff told us breakfast was at a certain time which didn't work for us but when we walked down the stairs the next morning very early- breakfast was being set up and the staff allowed us to eat what was already set up- that was very nice. It is a little funny to find as the driveway is past the hotel. I think a better sign at the actual driveway might be helpful. Otherwise- great place to stay when visiting your kids at college. July 8, 2014
Rated 5.0 out of 5.0 by GREAT customer service, comfortable stay! The Manager went out of his way to help me after I left a dress hanging on the back of the door. I called a couple of days after my stay when I realized it was missing, thinking it was probably gone. The manager called me to let me know what he was doing to find it, met with employees who had been off duty, tracked it down, then called me to tell me he was mailing it to me the next day. It was even a holiday weekend. His front desk staff was also really friendly and helpful- looking up ferry schedules for me and calling another employee to confirm that this was the best option for me. Rooms are comfortable and clean, internet is free, and reliable. They have a good variety of breakfast items for a continental breakfast. The grounds are nice, and the location is great- near Amherst, Hadley and Northhampton. I've stayed 3 times for business in the last 12 months and will be back. Have also recommended this hotel to other colleagues. I travel a LOT, and I really appreciate the consistently good quality stay that I have at this hotel! July 8, 2014
Rated 5.0 out of 5.0 by Staff The hotel service was incredible. My battery had died on Friday night(luckily my boyfriend and I were not using the vehicle till Sunday), I was on hold with AAA for and hour till I decided to ask the front desk if there was anyone there that could help me. The gentleman at the front desk(I never got his name) and David from the Holiday Inn quickly came to help. We had my battery ready to go shortly. I am so thankful that they were there to help me. If I am ever in the area again I will be going back. PS, you should give both those workers raises. July 7, 2014
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