Rated 4.6 out of 5 by 317
Rated 5.0 out of 5.0 Comfortable and Outstanding
We usually travel for a few days the second to last week of August to celebrate my daughter's, and my birthday. We have for the past few years found reason to stay at this particular Holiday Inn Express because we always have a wonderful experience here, and the staff is helpful, and courteous. We'll be back next year for sure!!!
August 28, 2015
Rated 5.0 out of 5.0 by pkbouv Relaxing atmosphere and friendly staff
I particularly enjoyed using the clean and quiet swimming pool after a day of driving. The bed was great, too.
August 23, 2015
Rated 5.0 out of 5.0 by JRAY428 Spectacular stay with tons of lovely perks
These days it's most difficult to find a good hotel that really goes above the norms to give their customers a truly welcoming stay and make you feel like you never left home. The holiday inn at Hadley does just this. I brought my mom to the area as she had medical appointments to attend in Boston. It was a difficult time but Vera and Hannah went the extra miles to make sure that my room was perfect. They provided extra towels, were ok in arranging the room to be cleaned at off times, and they even mailed letters I wrote to family at home. Vera made sure I could even stay a few extra nights in the same room due to my mothers hospitalization in Boston and Hannah made sure that a light that was not turning on right was fixed so that I could write those letters home. I was at a loss as to where I could get late night food and good cuisine in general. Both Hannah and Vera took the time to get to know my food interests and then recommended a wide range if places to get food plus dishes I might want to order. I was most impressed too when I called the hotel and Vera had no problem in checking on the closing hour for Whole Foods Market the night I drove mom home from the hospital. These are but a few of the wonderful things that happened during my stay. The rest of the staff too was extremely helpful too in ways too numerous to mention. Some might wonder why would we stay in Amherst two hours from Boston? Simple. The holiday inn at Hadley is our home away from home. You simply can't get this kind of service anywhere else.
August 22, 2015
Rated 5.0 out of 5.0 by New England Lover Stellar Hotel
I have stayed here in the past while during research at UMass Amherst, and continue to be impressed with the fine service. Given that there are several good hotels in the immediate area, Holiday Inn Express still stands out to me because of the combined quality of the staff's warmth/professionalism and my room experience.
Also, on this trip a week ago, the front desk staff were very helpful and kind when I asked about a particular concern, addressed it with a smile.
August 18, 2015
Rated 5.0 out of 5.0 by 256987 A very nice place to stay
We enjoyed our recent stay at Holiday Inn Express and would recommend it to others.
August 17, 2015
Rated 4.0 out of 5.0 by Lucy Snowe Convenient, dependable, good value
This is my second stay at the hotel. It's convenient for my purposes, and the staff is friendly and helpful. My room was spacious and quiet. I like the free wifi, breakfast, and swimming pool. The pool itself is small, and the water felt oily, as if the filter wasn't properly working. I went early in the morning, and the poolside was strewn with discarded towels. That was off-putting. The free breakfast is adequate and plentiful; coffee is good.
August 14, 2015
Rated 5.0 out of 5.0 by 21George clean and comfortable
very clean room. overall appearance is very good. great breakfast.
August 13, 2015
Rated 5.0 out of 5.0 by SanDiegoBill Very clean and comfortable hotel
We came is late hoping for a room. The night front desk man was very helpful and provided a great room.
August 13, 2015