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Rated 4.6 out of 5 by 63 reviewers.
Rated 5.0 out of 5.0 by Convenient to UMass Amherst We really enjoyed our stay as we came into town for an accepted students day at UMass. The only problem was the non-functioning treadmill in the workout room, and the stair-stepper was only an adequate replacement. Otherwise, great! February 26, 2014
Rated 2.0 out of 5.0 by Nicely decorated room, but disappointing otherwise We've stayed here before, but this visit was our first since the hotel was renovated. The room looked attractive, the furnishings were new, spacious, clean and welcoming. However, dirty wet washcloths had been left in the sink by housekeeping. The ice bucket was not emptied when the room was cleaned. The temperature controls were terrible, and the room was extremely hot, stuffy, and airless, to the point where we had to turn on the air conditioning (in February!) in order to bring the temperature down to a reasonably comfortable level. One of the two elevators was broken the entire weekend of our stay, and the other one was broken for several hours as well. The towels smelled strongly of bleach. The bed linens were old and pilled in the center of the bed. The fitted sheet had worn out elastic and would not stay on the mattress, creating very unpleasant sleeping conditions. The mattress was lumpy and uncomfortable. There were several groups of college sports teams staying there, many of whose members were quite drunk and mildly disorderly. The housekeeping staff was unfriendly and rather rude when entering or exiting the elevator with their large carts. Not our best hotel experience in the Amherst area. February 26, 2014
Rated 4.0 out of 5.0 by very nice place to stay We really loved the clean and comfortable place.We only had one concern and that was either next door or upstairs the pounding and slamming doors was bad.We got woke up from sleep 3 times.It finally quieted down around 11:30.otherwise it was one of the nicest places we've stayed.and the breakfast was excellent. February 14, 2014
Rated 5.0 out of 5.0 by Clean and "homey" This is our favorite Holiday Inn Express in the Northeast! We stay here whenever business or pleasure takes us to the Amherst/Northampton area. The staff members at all levels are beyond friendly and helpful and treat us like family on return trips. The decor is warm and home-like, and the location is central to top colleges, outdoor sport opportunities, good restaurants and shopping. The guest rooms and common areas are clean and neat. January 5, 2014
Rated 5.0 out of 5.0 by One of my favorite - always top notch service From front desk to housekeeping, breakfast to grounds keeping, this Holiday Inn is always the best in service with a staff that goes beyond the norm to make my stay pleasant and comfortable. December 25, 2013
Rated 5.0 out of 5.0 by Comfortable Stay I enjoyed staying at this hotel. The location was very convenient. The room was great, it came with a mini fridge and microwave. The bed was big and comfortable. The complimentary breakfast had nice variety of food. Staff was very friendly and accommodating. Overall great service. December 20, 2013
Rated 5.0 out of 5.0 by Hidden Gem Loved it here, with its location a good distance from the road, it was really quiet. Very clean hotel in all areas. Friendly staff. Would stay here again which I'm sure I will. December 18, 2013
Rated 5.0 out of 5.0 by Great Stay! Comfortable, large-sized room. We stayed in the upgraded 2 queens with sofa bed suite. No smells which was wonderful because we have allergies. Very clean; great breakfast. December 5, 2013
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