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Rated 4.1 out of 5 by 104 reviewers.
Rated 5.0 out of 5.0 by Clean, surprisingly quiet, easy access to Energy Corridor This location is just behind the SE corner of I-10 and Dairy Ashford. I expected to hear highway noise inside when the AC was running and was delighted that I DID NOT. Even better, my business commute into the Energy Corridor was 5 minutes or less each of the five days I was on-site. The room was immaculate, and the towel supply not only ample, but re-stocked daily. The wireless internet worked well, if somewhat slowly between the hours of 5 and 7 pm, and the business center was well-stocked with paper. Television reception was excellent with ample channel choices. I give this hotel a solid 10/10 as a reasonably priced , COMFORTABLE option for business travel. August 8, 2013
Rated 5.0 out of 5.0 by Great Service They let me check in early and that was a plus. Happy with the service and my room. Beds were comfy and they have directv! I did notice there weren't many outlets available, and I couldn't find a phone directory to get a hold of the front desk. I will definitely come again! August 7, 2013
Rated 4.0 out of 5.0 by Very Nice The staff were friendly and helpful, especially Karla, the breakfast staff before it even began at 6:00 AM. She still had a smile. The king room was smaller than expected for the price but impressively clean. The bed was blissfully comfortable. Other than awkward or no space to put coffee cups for pouring coffee, no complaints. Good location if you need to be in that area. July 29, 2013
Rated 3.0 out of 5.0 by Fair stay This location needs to have a more guest friendly employees. They don't even recognize Reward club members, I stay there for 7 days and I was not offered the free upgrade. The air conditioning was so noisy making it hard to sleep, and the curtains in front of the vents dos not make a lots of sense. Very disappointed with my say at this property. July 28, 2013
Rated 3.0 out of 5.0 by They SPY on you when you get BREAKFAST? They count everything after you eat breakfast ? I guess they think you'll eat it all? It made me feel uneasy. What makes them think I want more than I can eat at one setting? I'm thin and like it that way, I eat only small amounts to see if it taste it to salty ? As many people have high blood pressure! The staff was friendly but lacked the curtesy and friendly nature you expect from Holiday Inn Express. What you may think does this mean, well I asked them to help me book another place. They said you would have to do that for your self? In other words a lack of respect for elderly, handi-caped people needs! My life is hard but not so much so that I can't get by with a little help. I had concussion serving over seas and another when I was young. So it's hard for me to do many tasks without some help. I'm not looking for pity just guidance in making the best choices possible. Based on their knowledge of the area as I'm not as knowledgeable as they are of their area. July 14, 2013
Rated 4.0 out of 5.0 by Great location and clean hotel Very nice hotel, with all the items one would expect to have. The price was excellent for a Houston hotel, and there is a Texas Land and Cattle restaurant in the parking lot. The front desk staff was polite and efficient. July 3, 2013
Rated 4.0 out of 5.0 by Good Free breakfast and great service I was staying in this hotel due to being in town for eye surgery. Excellent location to where I needed to be for surgery. Easy access to the freeway but far enough away from the freeway that you did not hear road noise in your room. Breakfast was good with a variety of food and was free. Good room and good location to stay at when traveling. July 2, 2013
Rated 5.0 out of 5.0 by jones21 The room was nice and clean. Great staff and customer service. There were several resturants nearby and a great Mall. June 27, 2013
Rated 5.0 out of 5.0 by wonderful service The staff were exellent and made my stay great. I particularly enjoyed the breakfast choices and the fact that it was complimentary. June 27, 2013
Rated 5.0 out of 5.0 by good location excellent location for me, good room, great staff. June 17, 2013
Rated 5.0 out of 5.0 by Clean room and friendly staff. Excellent stay at this location. The hotel is close to my family. th elocation is clean and the staffis friendly, June 5, 2013
Rated 4.0 out of 5.0 by I stay here often I have been staying at this hotel for several years. It is in close proximity of the office I frequently go to. It is sometimes difficult to get a room here even though I am a repeat customer. The last time I stayed, I was surprised that the room rate had gone up over40%!!! I have to admit the sharp increase has made it less desirable and I am certain I can find a more desirable hotel for the money close by. Even though I like the hotel and the staff and I are on first name basis, I will probably be staying elsewhere on my next trip to Houston. June 5, 2013
Rated 5.0 out of 5.0 by Nice Hotel in the energy corridor of Houston I just recently stayed here. What you would expect from mid scale hotel - comfortable beds, nice bathroom and shower, and good breakfast. Had microwave or fridge in my room. Good size competitive style swimming pool and a very nice gym. May 31, 2013
Rated 1.0 out of 5.0 by No Hot Water Again I've stayed twice this year at this property. Both times there was no hot water. I've very seldom experienced this problem in all my years of business travel. Only stay at this location if you want a cold shower. May 28, 2013
Rated 4.0 out of 5.0 by Memorable and Comforting The rooms were clean, well furnished and secure. Just a stone throw from the famous Katy Highway, this hotel takes you in minutes to the Reliant Park, the venue of the Oil Technology Confernce. The breakfasts are free but well cooked and liberally supplied to guests who, of course, serve thmselves. I particularly enjoyed the gymnasium as it kept me in shape throughout my stay in Houston. What would take this facility to greater heights is its unobtrusive but attentive staff. They made service appear simple and displayed an easy ability to extend the rules for the customer's comfort. I truly enjoyed my stay in this hotel and commend its peace, comfort and memorable breakfasts to all men of goodwill. May 21, 2013
Rated 5.0 out of 5.0 by good service the hotel is well managed, I will stay here again when in Houston Mac May 19, 2013
Rated 5.0 out of 5.0 by Awesome service The hotel is very nice and comfortable when I am afforded the opportunity to stay in the one King Bed room totally awesome rooms. The Young lady Manager I only wish that every Hotel Manager and employee had the same people skills and mgmt style she has (Forgive me for not recalling your name) She is the day time manager. Keep up the awesome service you ROCK! May 1, 2013
Rated 2.0 out of 5.0 by A Dump This hotel is older and used to be a different brand prior to becominga HOliday Inn express. The rooms are very small. The internet does not work properly, forget calling the tech support it was no help. I stayed 2 nights and the first day they never made up my room at all and the second day it wasnt until after 3:00 that they were coming by..at this point I was beyond fusterated so I left for another location where things were much better. This property is definately not worth the money they are asking for their rooms. I come to Houston regularly for business and will stay at other properties than here. April 10, 2013
Rated 4.0 out of 5.0 by Poor TV selection For a location that serves primarily the business community, it is disappointing to find not a single business channel available on the TV networks. Rooms are small and massive furniture makes them seem even smaller. April 9, 2013
Rated 4.0 out of 5.0 by Comfortable and good value I stayed at this Holiday Inn Express while visiting my Dad in Houston, the location was great for the Energy Corridor (where he lives) but it is a little bit away from downtown Houston. However if you have a car it is easy to get there is 20 minutes by car straight down the 45. The hotel was very clean, the service was very good and it was very good value. The breakfast wasn't anything special but had good variety and was exactly what I needed first thing in the morning. The only negative I would mention was that the fitness room is quite small, and the running machines were not working when I was there so I had to use the bike instead. However this was only a minor issue, I wasn;t there to do running! Overall this was a really good hotel and I would recommend it to anyone looking for good value accomodation in the Energy Corridor. April 1, 2013
Rated 5.0 out of 5.0 by Cozy and Comfortable This is close to my business location and it is a cozy little place. Comfortable rooms and great staff. Lot of eating options around. March 26, 2013
Rated 4.0 out of 5.0 by deshmukh-marathi India-vegetarian Stay was nice and staff are very friendly. Shuttle service is available generally in day time and depends on availability of driver in the evenings. for office goers it is available but for the tourist or his family there is limited scope due to location of site. Owner and desk staff were very co-operative and went out of the way to make stay comfortable although houston city per say has nothing to offer of tourist value.Keemat store in hillcroft is very good but one trip to and back is 40 usd. but worth it if one goes to saugor restaurant vegetarian in hill croft. buy haldiram prepared curries and chapatis as they are value for money there About breakfast-there is no change so becomes monotonous after a few days but quality of food is very good.Recommend to add a potato item french fry,mashed etc as an item across all holiday inn express hotels as there is no salty item other than bread butter and eggs/omlette and vegetarians dont take eggs. overall---- will stay again if opportunity available. March 7, 2013
Rated 3.0 out of 5.0 by Not the best Holiday Inn Express This Holiday Inn Express definitely isn't in the best of shape. They do the best with what they have, but it's an old structure with outdated AC units in the rooms and other run down stuff. The staff is pleasant but I never have a USA today paper at my door in the mornings. That's just 1 of a number of examples I could use to show the difference between this Express compared to others I've stayed at. Breakfast is OK with the exception of the paper thin and chewy bacon. It's the cheapest hotel in the area and you're definitely "getting what you pay for" when staying at this location. I'm a platinum priority club member and this is one of the few hotels I rarely get an upgraded room. Not sure why and I've never bothered to ask. I stay here on business when I'm by myself. Whenever I come with my wife or other business associates I always stay at the Courtyard Marriot or Hlton Garden Inn right next to this hotel. They're lucky they have a captive audience because of the location and businesses in the area. March 6, 2013
Rated 3.0 out of 5.0 Confortable and good service I have been in the Holiday Inn for 2 weeks, the localization is very good, however the bathroom is not so good, as well as the breakfast. The clean services is fair. February 17, 2013
Rated 3.0 out of 5.0 by not enough tables the hotel was fine, nothing wrong, I would say average. The breakfast area had only 5 or 6 table. In a 4 day stay all tables were taken when I arrived for breakfast each day. Get rid of the couches and put some tables in for the breakfast area. Oh and the front desk staff upon my check in had the personallity of stumps. A little more customer friendly training might be needed. January 23, 2013
Rated 3.0 out of 5.0 by It's okay It's not one of the best Holiday Inn Express' I have stayed at, but also not the worst. The fitness center could definitely do with some updates and breakfast was fair. The room was clean and comfortable. January 9, 2013
Rated 5.0 out of 5.0 by Home from Home I stay in Houston on Business two to three times per year and always stay here. Clean, friendly and good value. Good location for doing Business December 18, 2012
Rated 3.0 out of 5.0 by Shuttle Concerns/Priority Number dropped in system I am traveling to Houston quite frequently and have been staying at this hotel because it is across the highway from my employer Shell and provides good value. It is located across the highway from Shell so the shuttle service is very important. Other competing hotels are on the same side of highway as Shell. The staff are friendly but I do have some concerns. I have found the shuttle service unreliable. It is stated the shuttle starts at 7 AM and I have used it many times and it never begins on time which creates problems for me making meetings on time at Shell. I used it once in late November to pick me up and I waited at least 30 minutes for pick-up. I may have to consider renting a vehicle more often or switching hotel on future visits because of this situation. On my most recent visits, I discovered that though I provided my Piroirty number to the hotel in July, they had dropped the number from their system and therefore some recent stays had not been properly recorded. I rectified that situation by calling Priority Customer Service on Dec. 16th. I am not sure who is at fault for this error but I shouldn't have to keep adivsing the same hotel I have a Priority number. December 16, 2012
Rated 2.0 out of 5.0 by Kathy's stay The room was dirty, heater/air not working. There was smell in hallway for two days. This is not a well managed property. November 21, 2012
Rated 4.0 out of 5.0 by Great Staff The desk staff and service people were great very professional and helpful! Room was VERY small and crowded for two people, over crowded with furniture. Cost was highest I have ever paid for a Holiday Inn Express!!! October 29, 2012
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