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Rated 4.2 out of 5 by 176 reviewers.
Rated 5.0 out of 5.0 by comfortable bed, clean room and quick check in/out The Holiday Inn Express in Santa Barbara met all expectations that I was looking for and they were: Parking, quick check in/out, clean, comfortable bed and location. June 4, 2014
Rated 4.0 out of 5.0 by Too much noise If you're going to stay at this hotel, make sure your room faces inward toward the courtyard (not the street). The street noise from the bar across the street will keep you up all night. May 31, 2014
Rated 5.0 out of 5.0 by Great Service from Emanuel at Front Desk but average room Front desk service agent went out of his way for me to secure a room at another location in Los Angeles. Emanuel was fantastic to deal with. Unfortunately I forgot to give him a nice gratuity for his service. Otherwise the room was OK, even though I had a small ant infestation in the bathroom and on the desk. May 20, 2014
Rated 5.0 out of 5.0 by Great location and helpful staff We greatly enjoyed our stay in Santa Barbara. The staff was most helpful in directing us to restaurants and to attractions. There are some excellent restaurants within easy walking distance. We always enjoy historic hotels and this one has some history attached to it. April 16, 2014
Rated 4.0 out of 5.0 by Convenient location and great service We recently stayed for 3 nights and found the staff to be excellent at this hotel. The bed was very comfortable, although the room none too large. We expected the room size to be about what it was, since the hotel is an old one with a very good location downtown. The building seemed to be in good condition. Being able to use the bicycles was a special perk as was the wine reception. It was nice to have some variety at breakfast. Very enjoyable stay. April 10, 2014
Rated 5.0 out of 5.0 by Excellent staff and service This is an older property with some aspects requiring re-modelling, specially Windows and bathrooms. Staff are exceptional, very friendly and straight onto any problems or query raised. The wine reception on a Monday and Wednesday evening whilst my group was there was very welcoming. I think the hostess was called Audrey? She did a great job and was extremely friendly. I would definitely come back again and bring my group. Note, it was one of my groups 50th birthday and the Hotel manager Tanner Reyes went above and beyond the call of duty to ensure she had a very memorable stay. Keep up the excellent level of customer care. March 31, 2014
Rated 4.0 out of 5.0 by Large clean room with great location The room and bathroom was comfortable, spacious and clean. The staff were friendly and helpful. Location was great. Wine reception, supply of free water and wifi access made the stay even nicer. March 30, 2014
Rated 4.0 out of 5.0 by Cozy room and excellent location Great stay. The hotel has a nice design that blends well with the area and it's very clean. Rooms are not large but they are very cozy and the beds are comfy. Noise can be heard from doors being opened and closed but it wasn't too much a bother. The location is amazing, you can easily walk everywhere. Staff were very helpful and friendly. Free parking would be an improvement. March 13, 2014
Rated 5.0 out of 5.0 by Great location, clean hotel, strongly suggested I have been in this hotel since 2007/2008 always the same good level. Always clean! Good value! the staff always effective! March 3, 2014
Rated 5.0 out of 5.0 by Convenient and great place to stay Had a great stay. The beds were super comfortable, which gave a really good night's sleep. The location is very convenient to the shops and restaurants, for it is walking distance. I will definitely stay here again, when in Santa Barbara! February 27, 2014
Rated 4.0 out of 5.0 by Great location Very close to all types of restaurants and shopping. Room is large and quiet. My colleagues stay at 2 other hotels in the area, one had a nicer room but very small and expensive, the other also smaller room and further away. Bed is OK. Noticed a lot of dust under the table when we had to plug in our phone charger. Breakfast is OK, nothing to write home about. Staff is friendly and helpful. February 26, 2014
Rated 5.0 out of 5.0 by Close to great dining Close to great dining and transport. Parking was difficult at times but Valet available. February 25, 2014
Rated 5.0 out of 5.0 by Another great stay Once again, another great stay at the Holiday Inn Express Santa Barbara! I didn't have my favorite room this time, and the room I had was great except for a little noise at night from the activities outside! When I checked out, Kim noticed I did not have my usual room accommodation and right away asked how this room was, which is really above and beyond! Thank you again Kim, Tanner and your staff for the exceptional service! I love coming here and you all are always so nice! February 15, 2014
Rated 4.0 out of 5.0 by good location The location is fine, but the trash t rucks come every day before 7 am and are the loudest trash trucks I have ever heard! There is not enough drawer space in the room. February 8, 2014
Rated 3.0 out of 5.0 by Friendly staff and pleasant experience overall Two issues: There seems to be a dance club on State Street very close to the hotel. We stayed in a room on that side of the building, and we could hear in our room the music coming from the club until very late at night, which was very annoying. Another issue is that we could clearly hear the sound of toilet flushing from our neighbor(s), which, I guess, is expected from an old building. Otherwise, it was a pleasant stay overall. We had a choice to go to a different hotel, but we chose Holiday Inn Express because I always liked their breakfast. January 27, 2014
Rated 4.0 out of 5.0 Nice location with friendly staff I was visiting with friends on a weekend. The staff was friendly and the room is very clean. The location is a big plus! January 16, 2014
Rated 3.0 out of 5.0 by Very professional staff We didn't get two queen beds for the first night despite specific request at the time of reservation. There were some serious issues with terrible roller bed and fan noise at night, But we received great service from the front desk. Emmanuel, Tanner and Kim were very friendly and accomodating. January 8, 2014
Rated 3.0 out of 5.0 by Review didn't get breakfast the last day because they ran out. offered to make more, but it didn't fit into our schedule. felt breakfast person didn't understand the importance of having enough food for all guests right up until breakfast is over, however, he was quite polite January 7, 2014
Rated 4.0 out of 5.0 by New Year's Eve This is a small property compared to other Holiday Inn Express. The room is rather small too but was clean and bed comfortable. I like the location since its only one block away from State Street where there is a variety of restaurants, wine shop, retail stores and bar--no need to drive. My family enjoyed our New Year's vacation and will come back and stay. January 5, 2014
Rated 5.0 out of 5.0 by Helpful and Friendly Staff We stayed here for the second time over New Year's. The location is excellent for walking to restaurants and shops. We took the little trolley car when we wanted to go farther down the main street. Our double queen room was spacious: beds very comfortable and my daughter loved the pillow selection. The king room my other daughter stayed in was quite a bit smaller than the one they had two years ago. We faced the street which can be a bit noisy from the bar across the street. The staff was always helpful and friendly; we borrowed beach towels and got bottles of water whenever we asked at the front desk. I asked the maids a few questions and they, too, were very friendly and were able to help out. The last time we were here they gave us good advice about the best beaches to visit. If we visit Santa Barbara again we would definitely stay here; the atmosphere, service and value are great. January 5, 2014
Rated 5.0 out of 5.0 by Great Hotel Staff The hotel staff at check in and during the entire stay was very friendly and helpful. I will recommend this hotel to others and definitely stay here again. Thank you. January 2, 2014
Rated 3.0 out of 5.0 by Location, Location, Location! The location of this hotel is perfect for walking to the beach and up and down State Street. The walls in the hotel are incredibly thin and you can hear everything the people in the room next to you are doing. It's an old building, and the noise comes with the territory. Staff at the hotel were all friendly and helpful. December 30, 2013
Rated 5.0 out of 5.0 by Beautiful Old Building The Hotel Virginia is a beautiful old hotel in heart of downtown Santa Barbara. The walls are old brick which adds to the ambiance. Beds are very comfortable and the room was clean and quiet. I will stay again. December 28, 2013
Rated 5.0 out of 5.0 by Great place great location! We love this hotel and it seems to be a popular place too :-) love the room and closeness to downtown State Street. Will come again :-) December 25, 2013
Rated 1.0 out of 5.0 by This hotel really needs help I am a frequent traveler and have stayed at many IHG properties. I am almost always very satisfied with the experience. Unfortunately I have to stay at this Holiday Inn Express in Santa Barbara quite frequently and I continue to be incredibly disappointed. On my last stay (December 16 and 17, 2013) here are the three major issues: 1) After taking off my shoes I felt a sharp pain in my foot. When I checked, I discovered someone else's large toe nail was wedged into the bottom of my sock/foot. Yeah, that was a pretty gross experience. 2) Empty tissue box when I checked in and when I returned the next day. I had to ask the front desk for Kleenex. 3) Room was on the Haley Street side...very noisy. The windows are horrible...very leaky. If anyone is on the street talking, it sounds like they're in you're room. I absolutely hate those rooms. In the past I've had all kinds of other problems: a) The AC compressors have drain pipes that literally drip from the ceiling into the sink. I'm not kidding -- I've never seen anything like this. b) The cheap college dorm refrigerators are loud and noisy c) The internet usually doesn't work d) The pancake machine was out of service e) Etc.... This hotel really needs a change in management and some serious renovations. December 22, 2013
Rated 5.0 out of 5.0 by recent stay I was very pleased with the overall quality, amenities, location, and good service at this hotel. There were many to choose from, but I would definitely return here again. December 12, 2013
Rated 4.0 out of 5.0 by Good for tourist It's on the state street, so it's very convenience to shop around there. The staffs are care a lot for the customers. Parking is $12 per night but I can still park there after checking out. Deffinitely recommend this hotel. December 10, 2013
Rated 5.0 out of 5.0 by Amazing Place Above all the Staff are knowledgeable about the area and friendly. Willing to assist with restaurants, tours, shopping. Rooms are extremely comfortable. I have stayed here 3 times over the past year Each time I found the experience amazing. December 4, 2013
Rated 3.0 out of 5.0 by Centrally located but too noisy I stayed over the weekend at this hotel. It is centrally located and right in the heart of downtown. The room I got was right next to the main road and there was too much noise from outside as well as from the room above us. I could not sleep for quite sometime because of the noise. I will consider some other place next time. December 3, 2013
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