Rated 3.3 out of 5 by 24
Rated 5.0 out of 5.0 by GBro Enjoyed the stay
This time I had much better experience than I had last year in this hotel. I booked 3 nights using Reward Nights. On the arrival I was greeted as a platinum member by the reception. My room was upgraded to Junior Suite. The room was big and convenient (also the furniture was a little bit outdated). The bed was excellent.
The hotel is close to the ICE MALL and тче restaurants. It has great swimming pool.
Overall I enjoyed the stay and the service.
18 June 2014
Rated 2.0 out of 5.0 by ilikeitcleaner dirty rooms, corridors and dining area
the service was unresponsive probably because the hotel was fully booked
28 April 2014
Rated 3.0 out of 5.0 by Rochel Wonderful upgrade but disappointed
When we arrived, the person checking us in was terrific. She was very friendly, greeted us as an IHG member and informed us that we were upgraded to a deluxe suite. The suite had a wrap around balcony with lounge chairs and a beautiful few of the harbor. Breakfast was very nice, but the chairs in the dining room were all stained and filthy. We could not find a clean chair in the dining area. Even at the lobby bar, the chairs were dirty, stained, and very old. This hotel needs a major renovation. We slept well, but we felt that the hotel does not " fit in" with a Crowne Plaza facility and reputation. It reminded is of a run down, and very old hotel that is not tended to. The staff was very good, but we would definitely not stay there again due to the presentation and appearance of the hotel. The bathroom towels also need to be upgraded as they are very thin, and we only had two towels in the bathroom, there was no bath mat so we needed to ask housekeeping to bring us a bath mat and more towels. All in all, a big disappointment and we hope one day that this particular Crowne Plaza gets a major renovation.
26 February 2014