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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 2617 reviews
84%
Recommend This Property

Ratings Breakdown

2617reviews

  • 5 Stars
    1436
  • 4 Stars
    583
  • 3 Stars
    275
  • 2 Stars
    168
  • 1 Stars
    155

Excellent Staff. Great Service.

By

March 27, 2017

They treated me and my guests with respect and dedicated service. Wonderful stay.

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Dirty Shower

By

March 26, 2017

club

I usually stay at the Intercontinental or Crowne Plaza Times Square. This Crowne Plaza is normally good, as I e stayed there with my entire family before, but his time I was grossed out. The shower draining system didn't work properly, so I found myself in ankle deep dirty water, which included dirt and soapy remains of precious occupants since I don't believe they washed and cleaned the showers and floors after each occupant checks out. It has the best gym I've ever been at at a hotel, the only reason I didn't rate them even more poorly. The plaice is incedibly busy with a great ambiance, but they need to get back on guest satisfaction on details like that and greater quality control.

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Great experience

By

March 24, 2017

club

Great staff and location. The computers in the business center would not print my boarding passes but the lady at the front desk was very helpful and allowed me to use her computer to print them.

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Business and Leisure Stay

By

March 23, 2017

club

Great location for all Broadway shows, very high traffic in hotel and in neighborhood.

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Very satisfied

By

March 22, 2017

platinumelite

My friend and I recently stayed at the crowne plaza Times Square. We had a great time.. staff was very pleasant!

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winter in new york

By

March 22, 2017

club

It would be good if, when arriving at the Broadway entrance, that a sign showed you where reception was. No one to meet and greet on Broadway.
Reception guy was the assistant manager I think, veryhelpful and when I mentioned that wife would celebrate birthday during the stay, he offered us free breakfast for two, very nice touch and thank you.
room was as one would expect of New York, small but clean and tidy.
although we requested a Time Square view room, on the 39th floor could still hear revellers and sirens all night. So even though we could see the square, or about 40% view, would not recommend paying the extra for the view.
in the bistro, we wre served on each occassion by Jephet who knew his menu and food amazingly accuratley.

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Times Square Birthday week

By

March 21, 2017

platinumelite

We wanted to visit the City again for my daughter's 16th birthday. Loved the location and the Hotel staff.

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great location

By

March 20, 2017

great location and clean rooms. Some of the font desk isn't helpful.

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If you want to be in the middle of everything..

By

March 19, 2017

club

Great location and view if you request a view of Time Square. Stay here just to sleep for the location otherwise if you plan on relaxing and staying in a lot go to another hotel. The rooms get hot because they shut off the air conditioners in the winter. Our room was 75 every night for the 5 days we were there in March and with 3 people it got really hot!

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Excellent location

By

March 18, 2017

club

The service, location and pricer are hard to beat; is a perfect place yo stay if you want to you want to have everything in one place

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Awesome Location

By

March 16, 2017

club

Not a bad experience , except for the AC not working and being down graded to a different room.

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Excellent view, convenient gym, great service.

By

March 16, 2017

club

My favorite place to stay in Manhattan for its corner- room view of Times Square, convenience to theaters, friendly staff, rewards program, value, and in-house health club -- love the gym!

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