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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 2693 reviews
84%
Recommend This Property

Ratings Breakdown

2693reviews

  • 5 Stars
    1477
  • 4 Stars
    601
  • 3 Stars
    283
  • 2 Stars
    173
  • 1 Stars
    159

satisfied guest

By

May 29, 2017

club

My request for connecting rooms upon check-in was not available yet but instead the staff from the front desk told me if I am willing to change room the next day instead when the connecting rooms becomes available which I agree. Rooms are clean but not 100% clean, the area at the bedside table where the lamp is needs dusting. I just wondered, this is the first time I stayed in a hotel room that doesn't have any refrigerator in it. Bathrooms and toilet are clean. Complimentary water bottles needs to be requested every time though. Over all experience was good.

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Excellent service

By

May 29, 2017

The front desk staff was wonderful at check in and check out. Very friendly and welcoming.

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Great hotel and location

By

May 25, 2017

Overall a great location staff and facilities. Will not go wrong staying here

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Great location and facilities

By

May 25, 2017

club

I enjoyed the location and facilities during my stay. The room was a good size for a New York city hotel, and it was clean and in very good condition.

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ventilation needs cleaning

By

May 25, 2017

The room was too dusty. We assumed it was caused by not well upkeep ventilation.

The pillows need to be replaced. Very poor quality.

I also believe that the hotel needs updating, specially the wall paint.

However, all your staff were so helpful, kind and customer friendly. They were all fantastic.

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Great place to stay in the heart of Times Square!

By

May 24, 2017

platinumelite

I highly recommend this hotel. Great location, spacious rooms, comfortable beds. I will definitely return!

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Great Stay

By

May 24, 2017

club

I accidentally lost the jade that I have been wearing over 10 years with me in this hotel. But the overall experience is great.

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Great Location, Wonderful staff

By

May 24, 2017

The staff at the hotel were kind and helpful. The location is great. It's attached to Hershey store and across from M

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Lost and found?

By

May 21, 2017

club

Great time staying there and the overall experience was awesome! I'm back to school and my parents are now back home. We are wondering if you guys found a rose color hairclaw left in the bathroom? I tried to email the hotel but did not get any response...

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One of the worst stays in an IHG property

By

May 21, 2017

We did a tour of 4 cities in the US and our stay at Crowne Times Square was the worst of all the hotels we stayed at. There was no point being an IHG Ambassador as there was no preferential treatment. Had to wait at least 20 minutes for check in. Requests for bottled water took at least 45 minutes, before they were delivered. There were 4 people staying in a room, but we were consistently provided only 3 towels over 2 days. Seeing how slow our water took to come, we decided to just share instead of requesting for addititonal towels. Staff could do with being a tad more friendly. For the amount that we paid, the service and value we got didn't match up. The only pro that I can think of is the location of the hotel. Definitely won't recommend this hotel to anyone in the future.

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Centrally Located

By

May 19, 2017

club

Centrally located near Times Square. Branded shops, Restaurants, Business Centre are few blocks away from the hotel.

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Great staff and hotel location

By

May 19, 2017

Amazing rooms and the hotel in great location. In middle of times square

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