Rated 4.0 out of 5 by 534
Rated 1.0 out of 5.0 by gastory Overwhleming Smell
I was here on business and was only staying one night. I was given room 105 which is a handicap accessible room. I didn't mind that it was accessible but I minded the stench coming from the drains in the bathroom. There was a drain in the shower but another one next to the toilet. I called the front office about the stench and they sent somebody to take are of it. They put something in the drain to cover up the stench. They also offered to move me to a meeting room with a roll-away bed because they had no other rooms because they over booked and actually had to send people to other hotels (according to the front office person#. I decided to stay in the room because the odor had almost gone away. When I went out that evening and came back to park in the garage, I noticed the pipes in the underground garage leaking some kind of liquid which smelled like the stench in the bathroom. I told the manager and he told me that the hotel was old and was built too close to the waste water place. To make things worse, I took a shower late that night, the drain did not drain and water began to pool in the shower and all over the floor #hence the reason for the 2nd drain)! I was too tired to complain. This is a problem they are well aware of and have not addressed it. It seems that they are not going to do anything about it except cover it up and collect money for it! I DO NOT recommend staying at this hotel! It is in need of some serious updates. The stench is a serious health issue!
August 1, 2015
Rated 4.0 out of 5.0 by BSmith Friendly and helpful staff
Our stay started out with a glitch as our rooms were not ready at check in time. However we were given free breakfast passes as compensation for this inconvenience. The staff were all very pleasant and friendly, ready to help with whatever question or needs that came up. The pool was big and the highlight of my grand daughters day. The complimentary shuttle was a nice service to have available for trips to the Plaza and back.
July 30, 2015
Rated 4.0 out of 5.0 by SarahL2012 Great staff, pool left some to be desired
I enjoyed all the staff encounters I had at the Holiday Inn. However, the pool was a concrete jungle with no shade or adequate seating. Temperature was nice with a family of ducks practicing their synchronized swimming. Very cute. I would probably return again for the area and the staff.
July 27, 2015