I thought the rooms were nice sized, everything was very clean and looked fairly new. I liked the color scheme, and the bathroom looked very nice. The front desk people were very nice and helpful. I
would stay here again. The pillows were a bit small for me, but it did not keep me from sleeping. I have only one complaint; the constant dripping tub faucet. I tried turning it on and off and pushing it firmly off, and even tried backing it off a bit but could not stop the constant stream of water, which then gurgled down the drain. It was annoying at night when trying to sleep.
I reported the dripping faucet Sunday night and the clerk said they would fix it Monday. I asked about it Monday night and the clerk said the maintenance man did not come in that day. The clerk offered us a different room, but since we were just staying 1 more night I didn’t want to bother, so I said just fix it for the next person. The clerk then offered to give me some IHG points to make up for the trouble, and I said OK and thanked her. (I should have accepted that offer of a different room! I ended up putting bath towels under the faucet to try to muffle the sound that night.) When I checked out the next day it was the same person and I said they really should not give anyone the room until it was fixed. The clerk said yes they would get it fixed that day, and again said she would be sending some IHG points to compensate me for the annoyance. I have not received them yet, but maybe it will take a few more days. [Less]