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avid hotels - Room guarantee terms and conditions

avid™ hotels “Guarantee” Website T’s + C’s

Available at all avid™ hotels globally. For registered guests only. For more information, contact the individual hotel.

“avid hotels Guarantee” – Ensuring each guest room is “just right” is the goal of avid hotels. Upon check-in, guests should rest assured that their room will be clean, offer a sound sleep experience, and have everything in working order. We stand behind this goal by providing the following Guarantee: Within 2 hours of check-in, if a registered guest reports to the Manager on Duty or front desk staff that the guest's hotel room does not meet the Guarantee Standards, as defined below, after confirmation by the hotel staff, the hotel will 1) address the issue in current room or 2) offer a “no fuss” room change to a room of equal value that meets the Guarantee Standards. If the guest opts for a room change, the hotel staff will accompany the guest to the new room to ensure Guarantee Standards have been met in the new room. If there is not another available room that meets the avid hotels Guarantee Standards, the guest will not be charged for that night’s room and tax.

“Guarantee Standards” is defined as a room that meets the following standards:

a) Room cleaned using brand-specified cleaning processes and checklist with confirmation card left in room;

b) Fluffy duvet, choice of firm and soft pillows, and blackout roller shade provided in room;

c) IHG® Connect WiFi, television with content casting capability, USB and outlets, and all lighting and fixtures provided in proper working order; and

d) Premium bath amenities from J.R. Watkins provided in the room.