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Rated 3.8 out of 5 by 184 reviewers.
Rated 1.0 out of 5.0 by HORRIBLE STAY We had no water during our stay. We could not shower. We could not brush our teeth. We could not drink water. WE could not use the rest room ALL NIGHT AND MORNING. We are completely unsatisfied. July 10, 2014
Rated 4.0 out of 5.0 by Great Upgrade After hours staff were great. Had positive experience with front desk management as well. We received an upgrade on arrival and we had a beautiful view of the Detroit skyline and river. July 9, 2014
Rated 2.0 out of 5.0 by Hotel Service The staff was nice, but we did not have water it all the last day and no refunds or discounts were made. I would go back again... July 9, 2014
Rated 3.0 out of 5.0 by Water Break Hello - This was my first time staying at the Crowne Plaza and overall my experience was fine however the waterline break really put a damper on the following morning. I just wanted to shower/use the bathroom and drink coffee in the morning - which was obviously not possible given the water line break. This wasn't really a problem but I expected some sort of redemption or future room discount - but none were given. Hopefully this problem is fixed and there are options put in places if this problem occurs in the future. July 9, 2014
Rated 5.0 out of 5.0 by Comfortable and Surprisingly Pleasing I found the property to be more rewarding than I expected from other reviews. From my perspective I found the property to be very nice. The bathroom was a little small, but I would would take the smaller bathroom over the larger living space. The breakfast was very tasteful and the service was good. The servers were very pleasant and inviting as we placed our breakfast orders. July 8, 2014
Rated 5.0 out of 5.0 by Wonderfull staff and excellent room - CLEAN Our stay was wonderful. All staff were helpful and so courteous. Beds are fantastic and the location was near the people mover. My grandson loved the indoor pool and not many hotels in Detroit have one. My only criticism is that the room thermostat was set at 61 degrees -freezing and I couldn't reset it and just shut it off. Also there was no complimentary ride to the ball park but the people mover is very near. All amenities were of high quality. The entire place is so clean I'd stay again and again. July 8, 2014
Rated 5.0 out of 5.0 by Service was excellent! We were happy with our stay and definitely will be coming back for another stay! We stay in the city every year on Memorial weekend for a music festival. We have stayed at a variety of hotels in Detroit, and by far the Crowne Plaza was my favorite. The hotel was very clean and the staff was friendly. July 7, 2014
Rated 4.0 out of 5.0 by Very friendly staff I was very impressed with the helpful and friendly staff in this hotel. Their responses to my concerns in the room was good. The only problem I had was the long wait (over 45 minutes) to have a maintenance person respond to the lack of hot water. It was frustrating that we waited for the hot water for 15 minutes, for the main. man for 45 and then had to wait again while he waited for the water for another 10 minutes. July 7, 2014
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