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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 1421 reviews
77%
Recommend This Property

Ratings Breakdown

1421reviews

  • 5 Stars
    654
  • 4 Stars
    343
  • 3 Stars
    162
  • 2 Stars
    148
  • 1 Stars
    114

Unclean and Broken Shower

By

September 17, 2018

I have to say I was disappointed with my stay at the Detroit Downtown Riverfront Crowne Plaza Hotel. This primarily relates to the the uncleanliness of the room (there were pistachios on the bathroom floor and band aid wrappers by the bed) and the broken shower. Upon noticing that the bathroom shower was broken (the faucet was missing the piece to direct the water to the shower head instead of the bathtub faucet) I called the front desk. She said no one was available to fix it until tomorrow and no other accommodations were given so I had to use the faucet to wash my hair. The front desk said they were to fix the shower the following morning. However, upon returning from work the next day, the shower had not been fixed. I had to call the front desk again and they sent someone up right away to replace the faucet. I think a working shower should be expected of a hotel room as well as a room free of other people's garbage. I understand things break down sometimes but guests should not have to accommodate for the hotel. However, this hotel is in a great location near the Riverfront, it is a shame that is not maintained better.

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