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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 750 reviews
84%
Recommend This Property

Ratings Breakdown

750reviews

  • 5 Stars
    452
  • 4 Stars
    154
  • 3 Stars
    53
  • 2 Stars
    50
  • 1 Stars
    41

Very clean and comfortable.

By

December 10, 2019

The room was very clean and comfortable. The bed was very comfortable.

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Holiday Nightmare!!

By

December 08, 2019

club

Terrible service from the very beginning when I walked in. Two young girls behind desk, both of which were in no hurry to help me.. There was no cart available and we are both senior citizens and struggled to carry it all a VERY long distance to our room!! Neither girl offered any assistance. Used my key to open door only to find it already occupied with a scary man. Room reeked of smoke! Lugged all back to lobby, got new key, in room wanting to use wifi. Password didn't work. Called desk and code was transposed! This is cliff notes version...so bad....don't go there!

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Nice Hotel

By

December 06, 2019

club

I stayed here overnight while my boyfriend was in a nearby hospital for tests. The room more than exceeded my expectations. I checked in at the lobby and they sent me to another entrance to get to my room. I had no problem with that other than there are no luggage carts at that entrance. I didn't need it but there was someone else going to their room who did. The room was large and clean. After checking in I went to the hospital and stayed late. I felt safe in the parking lot and in the hotel. That was important for me since I was alone. All in all I really enjoyed my short stay.

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Great stay but

By

December 04, 2019

club

I had a quick stay. And it was good. But I was looking forward to a hot shower and the water was room temp at best.

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Clean, large and comfortable room.

By

December 03, 2019

club

Free breakfast included in room rate would have been nice. We only ordered breakfast one morning out of the three we stayed. Waitress was awesome, food just mediocre. Wasn’t aware there was a breakfast buffet. We ordered from the breakfast menu.

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Great Home away from Home

By

December 01, 2019

platinumelite

Great property and amenities. Will definitely be back.

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Great Place to stay for a quick trip

By

November 29, 2019

Was a great place to stay. Had to make a quick trip down to Little Rock. Late check in and early check out. Got great service and a good nights sleep only thing I would have to complain about is that there was no free breakfast available

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Very helpful when I needed it.

By

November 24, 2019

I plan to stay here again when in Little Rock. They allowed my vehical to stay a couple days even when I wasnt.
Very clean and no bed bugs. Must have a great pest control company. Found out Presto-X does the pest control. service

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neck discomfort

By

November 21, 2019

club

I found the pillows to be most uncomfortable and there were no options on pillow choice.
There was a strange odor in the room upon entering that did not diminish during my stay.
The bathroom floor was dirty and I used towels to cover it.
The walls around the bathroom sink were splattered and dirty.
I only stayed one night so did not want to change rooms or complain to the staff as it was late in the evening when I arrived.

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Awesome service

By

November 20, 2019

club

We came as a group for a football tournament. I worked with the general manager, Carol, for the room accommodations and she was wonderful! The staff were very nice and exceeded our expectations. We had a breakfast buffet set up for our team and the kitchen made sure the food stayed stocked even though the kids went through it quickly. The beds were comfy and the rooms were clean. Everything was great for our visit.

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Great hotel

By

November 16, 2019

Great customer service , very clean and staff were very friendly. Will always stay here when I come back.

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Service could be better

By

November 15, 2019

Overall hotel is in a great area if you were going to stay in West Little Rock. The front desk staff needs additional training they seem to be more concerned about what they are doing then taking care of guest.

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