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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
75%
Recommend This Property

Overall Experience

3.9

based on 1346 reviews
75%
Recommend This Property

Ratings Breakdown

1346reviews

  • 5 Stars
    637
  • 4 Stars
    290
  • 3 Stars
    148
  • 2 Stars
    144
  • 1 Stars
    127

This Place need to make some adjustments

By

December 06, 2019

club

Where do I begin. I booked the holiday Inn for a two day event over the thanksgiving weekend. I booked myself a hotel room Thanksgiving to December 1st. My experience was so awful I don’t know if I should discuss my room first or the actual event. My room tub was not clean and I had to clean it. My refrigerator did not work and my food spoiled, my room did not receive service my entire stay which is very odd for a hotel. That’s just a few of the issues. I also became very ill during my stay and another guest suggested it was mold which prompted me to have to have breathing issues and having to get an inhaler and antibiotics called in by my doctor. Let’s talk about my event and the embarrassing moments from that I spoke with a young lady on Thanksgiving in regards to me needing a projector screen. We were told that they had plan to be there on site the days of my event to assist in anyway they could. That was a lie and I believe I was lied to just to get my money. Several friends called and sent letters on my behalf due to me becoming very ill. During my event I did not have a sign on my door, I did not have a Easel for the event, I did not have pens and paper for my guest to take notes. It was one water set up with no cups. No one showed up for us to get a projected screen. We had to improvise. It was so many issues I was completely embarrassed. How can a venue of this magnitude offer such horrible service. The poor young ladies at the front desk really attempted to assist the next day and type a sign for the door but that was all they could do with no available staff to assist me, I had to turn a lot of people away and also issue several refunds. I had to give away free books due to the onsite issues. The hotel had a restaurant on site which also led me to believe it was prefect because that would allow guest to get food. I couldn’t even get food my entire stay. It was one server who found more time shooting pool than servicing us. The first day we waited 30 minutes just for someone to take our order then got up and left the second day even worse. Not sure why they bar even exist other than for the night club activities they do because my guest and I were not able to retrieve and food during my stay. I have attempted to speak with the hotel no one has yet to call me back

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Poor customer service/poor pool up keep

By

December 05, 2019

club

Jacuzzi was non functional, pool area was dark, 3 overhead lights were out In pool area, no heat in pool area. Low towels in pool area. Front desk told me I can’t bring my cupcakes in room. Security guard at pool entrance.

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Comfy bedding

By

December 05, 2019

Had a great stay at the hotel was just there for a weekend getaway.

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NW

By

December 04, 2019

Love it! Very pleasant and always a good experience

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Holiday inn experience

By

December 01, 2019

club

Overall experience was good. Two ladies at the front desk were nice and helpful even though they were working during the holidays.

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Close to city

By

December 01, 2019

A little dated, but close to city, good price . Bed was good, could've been cleaner. People next to me, super loud. I would stay again.

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Comfortable

By

November 28, 2019

Good clean could use some updating driveway and parking has some holes that need to be fixed

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Great service, nice hotel

By

November 21, 2019

Restaurant service was not good. Overpriced for the quality.

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Friendly and helpful staff

By

November 21, 2019

club

Room and rate were great.
Hotel exterior needs some help to improve first impression.
Check in and Lobby is unique.

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Horrible never again

By

November 20, 2019

club

Horrible never again. Employees very racist !!!!!!! !!!!!!!! !!!!!!!!!!!

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Great staff

By

November 19, 2019

Everyone here is very nice great conversations always take care I like to thank all the employees

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Holiday Inn Matteson

By

November 18, 2019

club

Friendly staff. Clean room. Nice bar and diner with numerous options for meals. Close to Chicago.

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