Pros: We loved the set up of the rooms - worked well with our family of five. Liked the water amenities, basketball & putt-putt, room was quiet despite being over pool/basketball, extra tvs in rooms
made kids happy, beds comfortable and room was clean.
Cons: One hour wait to check in - not enough staff manning the desk, room was not stocked - no towels, no coffee, no cups..had to call, room service wait (luckily we asked) was 90 min each night. Kids fill both hot tubs even though the signs say adult spa. Each time the pool has a break for safety check, all of the kids run and get into the spa. Only staff members present in very large pool area are at the towel table. Food options in the "marketplace" were not desirable, need more variety. 4D theater & laser tag should be included in price for this level of hotel. [Less]