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Rated 4.1 out of 5 by 418 reviewers.
Rated 5.0 out of 5.0 by Older Hotel with Great Staff First time at a HIE in some time. Was in town for a wedding so didn't spend a much time there. Hotel is an older building and it shows. What it lacks over some newer properties it makes up in the attitudes of it's staff. Two people stuck out in particular. The shuttle driver was given the task of handling the wedding party while still attempting to handle other HIE guests. He did so without complaint and managed to get us there with plenty of time. Also, the gal handling breakfast was one of the best workers I have seen in some time. She hustled along and kept EVERYTHING stocked. She was friendly and really seemed to enjoy interacting with the guests. Staff such as the two mentioned above make up for some minor shortcomings such as somewhat dated rooms and a broken TV remote. All of the staff were friendly and this hotel is a good example of what can be done with an older property when the right management and staff are employed. Keep up the good work... October 9, 2015
Rated 5.0 out of 5.0 by HIE Downtown Albany I have stayed at the HIE downtown numerous times for work and am always quite satisfied October 7, 2015
Rated 5.0 out of 5.0 by Great stay! Our room was clean and neat and the staff was very friendly. The breakfast served was great, so many things to choose from. Check in and check out were a breeze. October 7, 2015
Rated 4.0 out of 5.0 by Great Staff for a Nice Stay We didn't spend a lot of time in the hotel because we were in transit to NYC. The location to the train station was handy and made for a quick trip early the next morning. The staff was very welcoming and friendly. The facilities were clean and modern. Overall, it was a very good experience. We would definitely consider staying there again when we are in the Albany area. October 6, 2015
Rated 4.0 out of 5.0 by Comfortable room, congenial staff Particularly enjoyed and appreciated the shuttle service provided as a means of navigating the city for business meetings and conference~ Breakfast availability also appreciated for it's early service prior to morning meetings and all day coffee offerings as well October 6, 2015
Rated 5.0 out of 5.0 by Comfortable with a touch of elegance I was part of a group that bicycled the Erie Canal from Buffalo to Albany. The Holiday Inn Express is just feet from the Canal trail and accommodated our bicycles. It rained the last 7 miles and we were wet and welcomed by a hot dry shower, a comfortable room, comfortable bed and pillows and enough room to spread out a bit. Then a hearty breakfast in the morning with enough protein and fresh, filling food. I returned three nights later after spending some time in Hyde Park. October 6, 2015
Rated 5.0 out of 5.0 by great accomodations and service My stay was very enjoyable ! Only one suggestion ....Maybe a 2nd courtesy car should be available when the hotel is very busy . October 3, 2015
Rated 5.0 out of 5.0 by Reliable and predictably great I am a regular at Holiday Inn in Albany because I know what to expect. October 2, 2015
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