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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 201 reviews
91%
Recommend This Property

Ratings Breakdown

201reviews

  • 5 Stars
    129
  • 4 Stars
    50
  • 3 Stars
    11
  • 2 Stars
    7
  • 1 Stars
    4

Not up to HIE standards

By

April 18, 2017

The pool was closed. The awkwardly designed "suite" was a disappointment- stark white walls with no décor and poor lighting, the sofa faced the cabinets, the armoire legs were shimmed with folded paper, unable to make coffee in the room as the outlet was not functioning, unable to watch TV unless sitting on the beds, counter in the bathroom and shower head were unusually low. I was most disappointed with the total absence of gluten-free choices at breakfast and the look of bewilderment by the staff when asked. It would take such a small effort to have gluten-free frozen muffins and bagels available upon request as other HIE locations. I also did not appreciate one staff member describing his medical history with hypoglycemia while I ate my slim pickings. Thankfully yogurt and fruit are gluten-free. A request for a discount was denied.

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not there again.

By

April 12, 2017

Sucked the TV remote was broken.there was no coffee pot in the room n no coffee made for breakfast because when I woke it was early.had to go down the street just to get coffee. .needless to say I left super early.

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Henderson, KY stay

By

April 10, 2017

platinumelite

Friendly staff, great breakfast, good room, construction did not cause any problems except the pool was not open.

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Nice hotel!

By

April 04, 2017

club

I stay here once or twice a year and it is always clean. Always enjoy the stay and we love the beds. Very comfortable.

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Quiet and easy to find

By

March 16, 2017

club

Easy to access and great staff. Good luck with 50 words for this review.

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Great service

By

March 12, 2017

Love to stay here, they know who you are. The new beds are super comfortable, dont mind the construction they are just making sure you have a great time with them.

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Recommend this hotel

By

March 11, 2017

Good hotel for the area, just on busy main route. Would stay here again.

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Convient Location

By

March 07, 2017

Stayed here for a last minute business/leisure trip for a night. This location is right over the Indiana border which was a perfect location for us. Bed was very comfortable and breakfast had a lot of options. Would consider this hotel if in the area again.

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Unhappy

By

March 03, 2017

Did not one room with a whirlpool tub I did make the reservation late last Thursday the open area between the tub and the bedroom is ridiculous there was no comforter on the bed The topsheet appeared soiled there were holes in the wall in the bathroom

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1 night stay

By

March 01, 2017

club

clean room, good breakfast,friendly staff,easy access, great lighting in the parking lot

Posted byHotelStaff
March 01, 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I will certainly pass along all of your positive comments about our team. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Wishes, Heather Skaggs Front Office Manager
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Henderson HIE

By

February 15, 2017

Good experience room is a little small but beds were good. Breakfast could of been a little bit better

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Just ok

By

February 11, 2017

For a business trip is OK. Basic rooms, a little on the small side. Breakfast is poor. Cleanliness border line, maybe due to remodel but your can tell lack of attention to details.

Posted byHotelStaff
February 14, 2017
Dear JTysonAr, Thank you for taking the time to review our facility. We are so sorry to hear that your visit was less than stellar, but we deeply appreciate your feedback about breakfast and cleanliness. You can rest assured that we will take your comments to heart and address these issues. Please give us another chance to impress you the next time you are in town! Best wishes, Amanda Kirk-Pennington
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